Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kimberly Irons

Augusta,GA

Summary

Professional caregiver with proven expertise in providing compassionate and personalized home care. Skilled in administering medication, assisting with daily activities, and ensuring safe environment. Strong focus on collaboration and adaptable to changing needs. Reliable, empathetic, and highly skilled in fostering trust and comfort.

Professional caregiver with strong expertise in providing compassionate and efficient home care. Demonstrates high level of adaptability and reliability, ensuring patients receive optimal support. Skilled in personal care, medication administration, and daily living assistance. Known for excellent teamwork and results-driven approach.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Private Home Care Provider

Private Care
03.2025 - Current
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted patients with daily living activities, improving their overall quality of life.
  • Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
  • Developed strong relationships with patients and families through open communication channels and empathetic listening skills.
  • Provided mobility assistance such as walking and regular exercising.

Transit Bus Operator

Augusta Transit
07.2024 - 02.2025
  • Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
  • Operated with safety and skill to avoid accidents and delays.
  • Provided passenger assistance, collected fares and offered schedule and route information.
  • Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.

Customer Service Associate

Teleperformance USA
08.2023 - Current
  • Greeted customers and identified their needs.
  • Provided information about products and services available to customers.
  • Processed customer orders accurately and efficiently
  • Demonstrated active listening skills when responding to customer questions and complaints.
  • Escalated unresolved customer issues to the appropriate department or manager for resolution.

Customer Service Shopper

Instacart
05.2020 - Current
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.

Caregiver, Special Needs

Private Residence
09.2015 - 05.2020
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Worked with individuals with special needs to increase social skills and independence

Customer Service Representative

TSR Solutions
03.2012 - 09.2014
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Education

High School Diploma -

West Chester East High School
West Chester, PA

Skills

  • Customer Relations
  • Product knowledge
  • Problem-Solving
  • Interpersonal Communication
  • Professional telephone demeanor
  • Account management
  • Strong client relations
  • Active listening
  • Friendly Demeanor
  • Effective decision making
  • Compassionate caregiving
  • Patient care
  • Emotional support
  • Patient transportation

Certification

CDL Professional driver

Timeline

Private Home Care Provider

Private Care
03.2025 - Current

Transit Bus Operator

Augusta Transit
07.2024 - 02.2025

Customer Service Associate

Teleperformance USA
08.2023 - Current

Customer Service Shopper

Instacart
05.2020 - Current

Caregiver, Special Needs

Private Residence
09.2015 - 05.2020

Customer Service Representative

TSR Solutions
03.2012 - 09.2014

High School Diploma -

West Chester East High School

Similar Profiles

CREATE PROFILE
Kimberly Irons