Kimberly Iverson
American Fork,UT
Summary
Results-driven healthcare professional with 10 years of experience in patient care, team leadership, and problem-solving. Highly organized, detail oriented, and adept at managing complex situations and collaborating with diverse teams. Very passionate about continuous learning and transferring my strong communication, adaptability, and analytical skills to a dynamic new role. Open to opportunities where I can leverage my experience to drive a meaningful impact.
Overview
10
10
years of professional experience
Work History
Client Care Coordinator
WILLOW TREE RECOVERY
04.2024 - Current
- Lead crisis management and de-escalation, providing immediate intervention and support in high stress situations.
- Oversee and manage all client medications for a 16-bed residential treatment facility, ensuring accuracy, compliance, and proper documentation.
- Maintain and organize medical records and client files, ensuring confidentiality and adherence to regulations.
- Streamline office organization and workflow. Improving efficiency in administrative and clinical operations.
- Serve as a key problem-solver for leadership, assisting the Clinical and Administrative Director with decision making and daily challenges.
- Recognized as a powerhouse team member, relied on by leadership to manage complex situations and support staff.
Program Coordinator
CIRQUE LODGE
06.2021 - 04.2024
- Team Lead for frontline staff and shift supervisors.
- Delegating responsibilities, managing training, performance reviews, hiring, and termination processes.
- Regularly training staff on communication, ethics, client boundaries, medication administration, crisis management, and medical charting with EMR.
- Collaborates consistently with therapists, administration, executive, clinical, and medical teams.
- In charge of streamlining facility processes for efficiency.
- Proficient in medical terminology, HIPAA, JCAHO, and up to date on CPR Certification and Narcan training.
- Conflict resolution amongst staff and clients.
- Coordinate and schedule offsite appointments for clients.
- Managed staff scheduling/calendar events.
- Maintains a calm demeanor under high stress situations.
Shift Lead
CIRQUE LODGE
05.2018 - 06.2021
- Managed a team of frontline technicians for various shifts in a behavioral health setting.
- Organized and ran therapeutic groups for clients in residential treatment.
- Worked under the care of the Program Coordinator performing various tasks and managing workflow.
- Observed and documented client behavior and progress/managed daily drug screening for clients.
- De-escalated emotionally charged situations amongst clients.
Frontline Technician
CIRQUE LODGE
08.2016 - 05.2018
- Facilitated client groups, where they presented step work and guided discussions of recovery.
- Conducted bag searches, room searches, and managed contraband in the building.
- Transported clients to offsite appointments and meetings.
- Administered intake assessments and provided new clients with an orientation to the program and tour of the facility.
- Administered medication and charted using EMR.
Environmental Technician
INTERMOUNTAIN HEALTH
10.2014 - 08.2016
- Providing exceptional customer service for patients, visitors, and staff.
- Demonstrating strong organizational skills – maintaining patient bedrooms, surgical rooms, and common areas in the hospital.
- Current on OSHA regulations and JCAHO Standards.
- Conducting regular training sessions for staff on proper PPE Usage, and safe disposal of sharps and biohazardous materials.
- Led and supervised team members to achieve high standards in cleanliness and proper hygiene.
Skills
- Documentation and organization
- Workflow efficiency
- Crisis management
- Policy and procedure implementation
- Conflict resolution
- Strong written and verbal communication skills
- Collaborative with a growth mindset
Timeline
Client Care Coordinator
WILLOW TREE RECOVERY
04.2024 - Current
Program Coordinator
CIRQUE LODGE
06.2021 - 04.2024
Shift Lead
CIRQUE LODGE
05.2018 - 06.2021
Frontline Technician
CIRQUE LODGE
08.2016 - 05.2018
Environmental Technician
INTERMOUNTAIN HEALTH
10.2014 - 08.2016
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