Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kimberly Jacks

Shreveport,LA

Summary

Seasoned professional with extensive experience in planning and problem-solving. Demonstrates expertise in maximizing resource utilization for scalable operations and improved profitability. Strong organizational, systematic, relationship-building, and leadership abilities.

Overview

15
15
years of professional experience

Work History

Director of Merchandise

EnCompass Sports Management
Shreveport , Louisiana
05.2023 - Current
  • Managed the ordering, pricing, and stocking of merchandise for the team store.
  • Developed and designed products available for purchase.
  • Managed merchandise assortments, ensuring a balanced and appealing mix of products that meet customer demands.
  • Counted and balanced registers.

Director of Ticketing

EnCompass Sports Management
Shreveport, Louisiana
05.2019 - Current
  • Managed ticketing system operations and upkeep for all events that occupied the facility.
  • Provided excellent customer service by responding promptly to inquiries about tickets, events, and seating options.
  • Developed and implemented sales strategies to maximize ticket sales by creating new groups and themes.
  • Maintained and fulfilled hundreds of season ticket accounts, and made sure all customers were informed in a timely manner.

Ticket Sales Representative

Encompass Sports Management
Shreveport, Louisiana
01.2016 - 05.2019
  • Assisted customers with online ticket purchases.
  • Identified opportunities to improve customer experience during the purchase process.
  • Resolved customer complaints quickly and efficiently.
  • Processed payments for tickets sold in person or over the phone.
  • Sold season tickets, group tickets, and maintained all of those accounts and fulfilled obligations to those customers.

Restaurant Shift Manager

Raising Canes Ohio
Shreveport, Louisiana
05.2013 - 06.2015
  • Resolved customer complaints in a timely manner.
  • Assigned tasks to staff members and monitored their performance.
  • Attended regular meetings with management staff to discuss any changes or new policies implemented by corporate office.
  • Organized daily activities, delegated duties to employees, handled employee concerns or issues, and addressed disciplinary matters when necessary.
  • Trained new employees on proper customer service techniques and food handling protocols.
  • Monitored cash registers during shifts to ensure accuracy of transactions.
  • Maintained inventory of supplies and equipment, ordering as necessary.

Marketing Manager

Today's Tanning
Shreveport , Louisiana
02.2009 - 05.2013
  • Greeted customers, answered questions and provided product recommendations.
  • Assisted with inventory management by tracking stock levels and ordering new supplies when necessary.
  • Provided detailed instructions on tanning bed use and safety procedures.
  • Developed promotional materials such as flyers to advertise tanning services.
  • Performed administrative duties such as scheduling appointments, processing payments, and maintaining client records.

Education

Bachelor of Arts - Public Relations

LSU-S
Shreveport, LA
05-2002

High School Diploma -

C.E Byrd High School
Shreveport, LA
05-1999

Skills

Works well in a pressured environment

Professionalism and strong work ethic

Problem solver, thinks outside the box

Excellent communicator

Time Management

Attention to detail

Team player

Knowledge of Microsoft programs

References

References available upon request.

Timeline

Director of Merchandise

EnCompass Sports Management
05.2023 - Current

Director of Ticketing

EnCompass Sports Management
05.2019 - Current

Ticket Sales Representative

Encompass Sports Management
01.2016 - 05.2019

Restaurant Shift Manager

Raising Canes Ohio
05.2013 - 06.2015

Marketing Manager

Today's Tanning
02.2009 - 05.2013

Bachelor of Arts - Public Relations

LSU-S

High School Diploma -

C.E Byrd High School

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Kimberly Jacks