Kimberly Jackson
High Point,NC
Summary
Talented office support supervisor proven successful in leading administrative team members in high-volume. Knowledgeable about scan documentations regulations, managing files and producing professional correspondence for diverse needs. Articulate communicator with strong attention to detail and superior work ethic. Ambitious career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving company goals.
Overview
19
19
years of professional experience
Work History
Office Support Supervisor
Department of Social Services
Greensboro, NC
06.2011 - Current
- Supervisor 15 employees
- Supervise scanning documents into electronic filing system
- Supervise notes in State document system
- Supervise all incoming e-mail faxes, and Seam less Doc, upload to electronic filing system and State system
- Supervise all country transfer electronic files to CD
- Operate mail and supply room, keep weekly and monthly inventory for supplies that are used for various areas throughout agency
- Supervise sort, separate mail, and distribute to scan unit
- Track high volume of returned mail
- Supervise front desk and reception
- Supervise file room request for records, adoption, sis, and county case numbers
- Supervise pulling and filing records
- Track employees time cards
- Track employees performance
- Conduct quarterly and yearly reviews on employees performance
- Facilitate monthly meetings for staff, in-person or virtual
- Resolved complex and escalated support issues.
- Fostered positive and inclusive team culture for support staff.
- Developed departmental goals and standards in line with supporting organization's mission and strategic vision.
- Improved internal processes to increase customer response times and employee productivity.
- Evaluated performance of support staff and provided coaching to improve performance.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints or answered customers' questions.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Guided employees in handling difficult or complex problems.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Recruited, interviewed and selected employees to fill vacant roles.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
Office Specialist
Department of Social Services
High Point, NC
08.2004 - 06.2011
- Screen client and place entry on log to be interviewed for services
- Verify clients info in State system
- Request county case number for new clients
- Use shared log to assign client to worker
- Directed clients and guests to correct departments, rooms and staff members.
- Answered phone calls and welcomed visitors to office.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Dispersed incoming mail to correct recipients throughout office.
- Answered telephones, directed calls and took messages.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Monitored office supply stock levels and placed timely orders for replenishment.
- Trained staff members to perform work activities and use computer applications.
Education
Bachelor of Arts - Human Relations Development
High Point University
High Point, NC05.2005
Certification - Customer Service
Guilford Technical Community Collegey
Jamestown, NC05.1994
High School Diploma -
High Point Central High School
High Point, NC06.1986
Skills
- Customer service expertise
- Team development
- Quality controls
- Documentation skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Timeline
Office Support Supervisor
Department of Social Services
06.2011 - Current
Office Specialist
Department of Social Services
08.2004 - 06.2011
Bachelor of Arts - Human Relations Development
High Point University
Certification - Customer Service
Guilford Technical Community Collegey
High School Diploma -
High Point Central High School
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