Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Skills
Effective written and oral communication
Organized
Detail Oriented
Interpersonal Skills
Typing Proficiency
Administrative Support
Advanced MS Office Suite Knowledge
Data Entry Documentation
Customer Service
Work History
Human Services Intern
Human Service Department At Lincoln University
09.2021 - 04.2022
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Assisted with organization and maintenance of office filing system for easy retrieval of information.
Received and screened incoming calls, emails and visitors and alerted administrative manager to priority matters.
Maintained tidy and professional office space to give positive first impression to visitors.
Managed filing system, entered data and completed other clerical tasks.
Built and maintained excellent relationships with the students and staff I assisted through timely response to inquiries and going above and beyond to accommodate unusual requests.
Maintained confidentiality and security of sensitive information to protect privacy and security of company data.
Customer Service Representative
Maximus Call Center
05.2021 - 08.2021
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Documented and detailed calls and complaints using call center's CRM database.
Educated customers on company systems, form completion, and access to services.
Customer Service Team Member
Whole Food Market
03.2019 - 05.2021
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Handled day-to-day customer contact via phones, faxes, and emails.
Trained new personnel regarding company operations, policies and services.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Used POS system to enter orders, process payments and issue receipts.
Built relationships with customers to encourage repeat business.
Customer Service Representative
Bed Bath & Beyond
10.2014 - 08.2018
Maintained clean sales floor and straightened and faced merchandise.
Helped customers complete purchases, locate items, and join reward programs.
Engaged in friendly conversation with customer to better uncover individual needs.
Used in-store system to locate inventory and place special orders for customers.
Office Intern
National Children Center
02.2013 - 07.2014
Completed clerical tasks such as filing, copying, and distributing mail.
Organized documents and routed to correct recipients.
Sorted, organized, and maintained files.
Answered and transferred incoming telephone calls, taking messages for various staff members.
Contract Manager at State of Texas- Department of Health and Human Service Commission (HHSC)Contract Manager at State of Texas- Department of Health and Human Service Commission (HHSC)
Child & Family Program Specialist at United States Department of Health & Human ServiceChild & Family Program Specialist at United States Department of Health & Human Service