Summary
Skills
Work History
Education
Overview
Generic

Kimberly Jackson

Bladensburg,MD

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Skills

  • Effective written and oral communication
  • Organized
  • Detail Oriented
  • Interpersonal Skills
  • Typing Proficiency
  • Administrative Support
  • Advanced MS Office Suite Knowledge
  • Data Entry Documentation
  • Customer Service

Work History

Human Services Intern

Human Service Department At Lincoln University
Lincoln University, PA
09.2021 - 04.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Assisted with organization and maintenance of office filing system for easy retrieval of information.
  • Received and screened incoming calls, emails and visitors and alerted administrative manager to priority matters.
  • Maintained tidy and professional office space to give positive first impression to visitors.
  • Managed filing system, entered data and completed other clerical tasks.
  • Built and maintained excellent relationships with the students and staff I assisted through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Maintained confidentiality and security of sensitive information to protect privacy and security of company data.

Customer Service Representative

Maximus Call Center
Remote
05.2021 - 08.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Educated customers on company systems, form completion, and access to services.

Customer Service Team Member

Whole Food Market
Washington, DC
03.2019 - 05.2021
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Handled day-to-day customer contact via phones, faxes, and emails.
  • Trained new personnel regarding company operations, policies and services.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Used POS system to enter orders, process payments and issue receipts.
  • Built relationships with customers to encourage repeat business.

Customer Service Representative

Bed Bath & Beyond
Washington, DC
10.2014 - 08.2018
  • Maintained clean sales floor and straightened and faced merchandise.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Used in-store system to locate inventory and place special orders for customers.

Office Intern

National Children Center
Washington, DC
02.2013 - 07.2014
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Organized documents and routed to correct recipients.
  • Sorted, organized, and maintained files.
  • Answered and transferred incoming telephone calls, taking messages for various staff members.

Education

Bachelor of Science - Human Services

Lincoln University
Lincoln University, PA
05.2022

Overview

9
9
years of professional experience

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Kimberly Jackson