Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Jackson

Amherst,VA

Summary

Reliable, hardworking, mature and passionate job seeker with strong organizational skills eager to secure a full time position. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Ready to help team achieve company goals. My goal is to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience

Work History

DSP

Tolbert Home
10.2020 - 09.2023
  • Maintained clean, safe, and well-organized client environment.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Assisted disabled clients to support independence and well-being.
  • Administered medication as directed by physician.
  • Updated client files with current vitals, behaviors, and other data relevant to treatment planning.
  • Monitored progress and documented client health status changes to keep care team updated.
  • Assisted clients with all daily living skills to maintain self-esteem and general wellness.
  • Developed rapport to create safe and trusting environment for care.
  • Implemented individualized care plans to meet individual needs of each client.
  • Performed daily hygiene needs of clients by assisting with bathing, dressing, dental care and personal grooming.
  • Cooked meals and supported clients with feeding and drinking tasks to support healthy nutrition.
  • Fully supported clients with toileting, bathing, personal care, grooming, dressing, and oral hygiene care.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Laundered items, changed sheets and made bed to keep clients' bedroom clean.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Completed regular check-ins and progress report for each client.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Replaced bandages, dressings and binders to care for wounds and encourage healing.

DSP

Gunter Home
07.2019 - 10.2020
  • Maintained clean, safe, and well-organized client environment.
  • Assisted disabled clients to support independence and well-being.
  • Administered medication as directed by physician.
  • Updated client files with current vitals, behaviors, and other data relevant to treatment planning.
  • Monitored progress and documented clients' health status changes to keep care team updated.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Developed and implemented individualized care plans to meet individual needs of each client.
  • Supervised daily activities and provided assistance to clients.
  • Supported daily hygiene needs of clients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted with daily living activities, running errands, and household chores.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Laundered items, changed sheets and made bed to keep clients' bedroom clean.
  • Guided clients to restroom to support bladder and bowel relief requirements.
  • Recorded status and duties completed in logbooks for management.
  • Completed regular check-ins and progress report for each client.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.

Self Checkout Host

Walmart
10.2017 - 07.2019
  • Assisted customers with self-checkout machine operations.
  • Diagnosed issues with self-checkout machines and manually processed transactions.
  • Monitored and circulated throughout assigned areas to identify signs of potential security and safety issues.
  • Engaged with customers and offered assistance upon entry into store.
  • Maintained awareness of product locations to assist customers in finding requested items.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Performed cash, card and check transactions to complete customer purchases.
  • Learned duties for various positions and provided backup at key times.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Checked personal identifications during alcohol and tobacco sales.
  • Used POS system to enter orders, process payments and issue receipts.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.

Self Storage Assistant Manager

Mercury Self Storage
01.2014 - 10.2016
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Answered questions about store policies and addressed customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Tallied cash drawer at beginning and end of each work shift.
  • Upsold additional products and services to customers, increasing revenue.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.

Education

High School Diploma -

Phoebus High School
Hampton, VA

No Degree - Adult First Aid/CPR/AED Certified

American Red Cross
VA
08.2025

No Degree - Certified In: Medication Administration 32 Hour

Walls Residences
Amherst, VA
08.2018

Skills

  • Remote Office Availability
  • Flexible and Adaptable
  • Teamwork and Collaboration
  • Organization and Time Management
  • Data Entry
  • Excellent Communication
  • Basic Math
  • Decision-Making
  • Self-Directed
  • Good Telephone Etiquette
  • Task Prioritization
  • Interpersonal Communication
  • Computer Skills
  • Multitasking
  • Written Communication
  • Customer Service

Timeline

DSP

Tolbert Home
10.2020 - 09.2023

DSP

Gunter Home
07.2019 - 10.2020

Self Checkout Host

Walmart
10.2017 - 07.2019

Self Storage Assistant Manager

Mercury Self Storage
01.2014 - 10.2016

High School Diploma -

Phoebus High School

No Degree - Adult First Aid/CPR/AED Certified

American Red Cross

No Degree - Certified In: Medication Administration 32 Hour

Walls Residences

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Kimberly Jackson