Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Jackson

Milner,GA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

24
24
years of professional experience

Work History

Patient Service Representative

Georgia Cancer Specialist
Griffin, GA
11.2023 - Current
  • Greeted patients upon arrival and directed them to the appropriate area.
  • Provided customer service by answering patient questions and addressing concerns.
  • Verified insurance information, collected payments, and scheduled appointments.
  • Assisted with the completion of medical forms and records.
  • Maintained a clean and organized reception area.
  • Answered incoming calls in a professional manner.
  • Processed referrals from primary care physicians to specialists for further treatment or evaluation.
  • Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
  • Sorted and distributed incoming mail daily.
  • Ensured all necessary paperwork was completed prior to patient visits.
  • Assisted with scheduling follow-up appointments according to provider availability.
  • Responded promptly to emails from patients regarding appointment changes or cancellations.
  • Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
  • Scheduled patient appointments and procedures.
  • Scheduled patient appointments over phone and in person, maximizing productivity.

Patient Registration Specialist

Village Medical Centers
Griffin, GA
08.2021 - 11.2023
  • Collaborated closely with clinical staff members regarding scheduling conflicts or cancellations due to unforeseen circumstances.
  • Greeted patients and visitors, verified patient information, and collected copayments for services rendered.
  • Maintained accurate patient records in accordance with HIPAA regulations and organizational policies.
  • Prepared documents for scanning into the electronic health record system as necessary.
  • Entered data into the computerized registration system to update patient demographics records.
  • Provided guidance on proper completion of forms related to registration processes.
  • Performed clerical tasks such as filing, faxing, copying., as requested.

Patient Service Representative

Family Medical Practice
Griffin, GA
04.2021 - 08.2021
  • Greeted patients upon arrival and directed them to the appropriate area.
  • Provided customer service by answering patient questions and addressing concerns.
  • Verified insurance information, collected payments, and scheduled appointments.
  • Maintained a clean and organized reception area.
  • Answered incoming calls in a professional manner.
  • Ensured all necessary paperwork was completed prior to patient visits.
  • Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
  • Inputted patient demographic data into electronic health record system.
  • Scanned documents into electronic health record system as needed.
  • Performed administrative duties such as filing, faxing, photocopying.

Billing Coding Specialist

Griffin Ob-Gyn Clinic, PA
Griffin, GA
11.2016 - 04.2021
  • Reviewed patient records to identify diagnosis and procedure codes for billing purposes.
  • Ensured accuracy of all data entry into the electronic health record system.
  • Verified that insurance companies have received accurate claims information.
  • Maintained compliance with federal and state regulations related to healthcare and billing practices.
  • Processed appeals for denied or rejected claims in a timely manner.
  • Advised physicians on proper documentation requirements for accurate code assignment.
  • Investigated third-party payer denials and provided solutions to resolve them quickly.
  • Performed quality assurance reviews of CPT and ICD-10 codes assigned by coders.
  • Responded promptly to customer inquiries about billing errors or discrepancies.
  • Updated patient demographic information, insurance details, financial data, as necessary.
  • Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
  • Recorded amounts due for items purchased or services rendered by preparing statements, bills or invoices.
  • Submitted claims to insurance companies.
  • Checked claims coding for accuracy with ICD-10 standards.

Records Clerk

City of Griffin Police Department
Griffin, GA
06.2013 - 11.2016
  • Performed basic administrative duties by answering calls, taking messages, data entry, typing tasks and locating files upon request.
  • Managed all paperwork and accurately filed each piece alphabetically and according to significance.
  • Received payments for citations, background checks and expungements.
  • Provided customers with incident and accident reports; receives payments.
  • Completed and balanced a ledger of monies received; closed out drawers and prepared deposits.
  • Processed releases for vehicle impounds.
  • Verified wanted person entries in the Georgic Crime Information Center (GCIC) database.
  • Entered traffic citations and arrest booking reports.
  • Maintained false alarm reports and prepared related invoices.
  • Assisted in monitoring and entering data into the GCIC database.
  • Processed all GCIC validations monthly.
  • Prepared arrestee profile sheets for Municipal Court.

Call Center Team Lead

McIntosh Trail Community Service Board
Barnesville, GA
04.2010 - 06.2013
  • Monitored incoming calls, emails, and chat messages for quality assurance purposes.
  • Maintained up-to-date knowledge of products, services, policies, and procedures.
  • Facilitated communication between team members and management personnel.
  • Managed customer concerns with calm demeanor and knowledgeable service.
  • Maintained accurate records of employees' hours worked, including overtime and vacation time.
  • Monitored employee attendance to ensure compliance with company policies.
  • Verified accuracy of timesheets before submitting them for processing.
  • Answered incoming calls from potential new patients and existing patient inquiries.
  • Assisted in scheduling, rescheduling, and canceling appointments for patients.
  • Maintained accurate records of patient appointments in computer system.
  • Performed follow up calls to confirm scheduled appointments.
  • Generated daily reports on the number of booked, canceled, rescheduled appointments.
  • Managed a high volume of emails related to appointment scheduling requests.

Deputy Jailer

Spalding County Sheriff's Office
Griffin, GA
05.2007 - 04.2010
  • Assisted with inmate processing, including fingerprinting, photographing and booking.
  • Monitored inmates in the jail facility to ensure safety and security.
  • Enforced all rules of the jail facility, ensuring that inmates followed these regulations.
  • Conducted regular cell inspections for contraband items or dangerous materials.
  • Maintained accurate records of inmate information, including intake forms, medical histories and release dates.
  • Supervised meals for inmates and ensured proper nutrition according to dietary requirements.
  • Managed visitation schedules for family members of inmates and monitored visits when necessary.
  • Performed searches of individuals entering or leaving the jail facility as needed.
  • Prepared incident reports regarding disturbances or violations within the jail environment.
  • Operated telephones, switchboards, intercoms and two-way radios to communicate with other personnel.
  • Conducted booking procedures on new inmates by performing fingerprinting and medical assessments.
  • Issued clothing, bedding and other authorized items to inmates.
  • Observed conduct of inmates and protected from dangers.
  • Performed head counts, checking cells for missing inmates.
  • Supervised inmates during day-to-day activities.

Night Shift Supervisor

Big Chic
Barnesville, GA
01.2000 - 05.2007
  • Supervised daily activities of employees to ensure proper execution of tasks.
  • Provided guidance on job duties and answered questions from team members.
  • Maintained accurate records of time cards, payroll information and other relevant documents.
  • Assigned work schedules and monitored progress against goals set by management.
  • Resolved customer complaints in a timely manner within established guidelines.
  • Maintained records of food inventory, supplies, and equipment.
  • Supervised daily operations of the kitchen staff to ensure compliance with health and safety regulations.
  • Hired, trained, motivated and evaluated team members in order to maximize productivity levels.
  • Cleaned and sanitized work areas, equipment, utensils, dishes, or silverware.
  • Stocked service stations with food items such as condiments, salads, desserts, and beverages.
  • Conducted final walk-throughs with team members prior to closing.

Education

Certification - Basic Police Officer Training

GPSTC Forysth
Forysth
07-2008

Certification - Certified Nursing Assistant

Southern Crescent Technical College
Griffin, GA
07-2003

GED -

Southern Crescent Technical College
Griffin, GA
05-2001

Some College (No Degree) - Medical Assistant

Southern Crescent Technical College
Griffin, GA

Skills

  • Electronic Recordkeeping
  • Insurance Verification
  • Data Entry
  • Patient Relations
  • Appointment Scheduling
  • Electronic Medical Record Software
  • Verbal Communication
  • Organizational Skills
  • Microsoft Office
  • Leadership
  • Calm Under Pressure
  • Medical Filing
  • Medical Billing
  • Appointment Confirmation
  • Medical Terminology Knowledge
  • HIPAA Compliance
  • Customer Service
  • Scheduling Appointments

Timeline

Patient Service Representative

Georgia Cancer Specialist
11.2023 - Current

Patient Registration Specialist

Village Medical Centers
08.2021 - 11.2023

Patient Service Representative

Family Medical Practice
04.2021 - 08.2021

Billing Coding Specialist

Griffin Ob-Gyn Clinic, PA
11.2016 - 04.2021

Records Clerk

City of Griffin Police Department
06.2013 - 11.2016

Call Center Team Lead

McIntosh Trail Community Service Board
04.2010 - 06.2013

Deputy Jailer

Spalding County Sheriff's Office
05.2007 - 04.2010

Night Shift Supervisor

Big Chic
01.2000 - 05.2007

Certification - Basic Police Officer Training

GPSTC Forysth

Certification - Certified Nursing Assistant

Southern Crescent Technical College

GED -

Southern Crescent Technical College

Some College (No Degree) - Medical Assistant

Southern Crescent Technical College

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Kimberly Jackson