Kimberly Jackson
Houston,TX
Summary
Goal-oriented manager with distinguished experience in various sales industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.
Overview
12
12
years of professional experience
1
1
Certification
Work History
UPS FREIGHT LOADER
United Parcell Service UPS
01.2024 - Current
- Managed tight deadlines under high-pressure situations without compromising quality or safety standards.
- Simplified workflow processes by effectively communicating with team members regarding task assignments and priorities.
- Collaborated closely with inventory control personnel to locate items needed for expedited shipping requests efficiently.
Sales Account Manager
AT&T
01.2024 - Current
- Mentored junior account managers to improve overall team performance and drive professional development.
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
- Built client relationships by acting as liaison between customer service and sales teams.
Package Car Delivery Driver
UPS
08.2022 - 01.2024
- Being time efficient with time scheduled deliveries
- Following safe driving methods in various conditions
- Representative of the UPS standards of customer service
- Presenting sales opportunities to business clients.
- Obtaining new sales leads with business owners
- Maintained positive relationships with clients, addressing their needs and concerns professionally and courteously.
ADT Sales Representative
ADT
08.2022 - 05.2023
- Following up with existing clients and securing new clients
- Increased sales revenue by identifying and targeting high-potential accounts.
- Performing top tier customer service with honest communication.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Delivery Driver
UPS
09.2021 - 06.2022
- UPS driver in Virginia
- Valid DOT (Texas)
- Excellent driving record
- Top tier customer service skills
- Time management for business routes and deliveries/pickups
- Route proficiency and scanner skills
- Able to handle 75lb and up packages.
FedEx Ground Delivery Driver
FedEx Ground
11.2020 - 08.2021
- Delivering packages to apartments and homes
- Using safe driving methods
- Identifying misleads
- Providing business deliveries and pickups
- Top tier customer service skills
- Following all DOT procedures.
Sales Manager
Storm Oil
03.2016 - 08.2020
- Securing new clients in the restaurant industry for grease trap removal and cleaning
- Increased sales revenue by developing and implementing effective sales strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
Owner/Manager
Stetsons Love Pet Service
08.2012 - 05.2020
- Pet care service offering walks, training, grooming, and boarding
- I managed 6 employees handling payroll and schedules
- Provided top tier customer service to all my clients and employees.
Floor Manager
Civil Lounge
04.2015 - 09.2019
- Established strong vendor relationships to negotiate favorable pricing terms and delivery schedules.
- Enhanced team performance through regular training, mentoring, and constructive feedback.
- Analyzed sales data to identify trends and adjust product offerings accordingly, maximizing revenue potential.
- Collaborated with marketing teams to plan in-store events that attracted new clientele and increased foot traffic to the store.
Education
Bachelor's - Early Childhood Education
University of the District of Columbia
Washington, DC05.2005
Skills
Teaching (10 years)
- Dog Handling (10 years)
- Childcare
- Delivery driver experience (2 years)
- Customer service (10 years)
- Communication skills (10 years)
- Driving (4 years)
- Warehouse experience
- Courier
- Route driving
- Load & unload
- Customer service
- Sales
- Teaching
- Driving
- Mentoring
- Supervising experience
- Payroll
- Merchandising
- Hospitality
- Leadership
- English
- Organizational skills
- Communication skills
- Computer skills
- Product demos
- Marketing
- Client Relationship Building
- Lead prospecting
Certification
- Driver's License, 04/01/99
- Non-CDL Class C
Timeline
UPS FREIGHT LOADER
United Parcell Service UPS
01.2024 - Current
Sales Account Manager
AT&T
01.2024 - Current
Package Car Delivery Driver
UPS
08.2022 - 01.2024
ADT Sales Representative
ADT
08.2022 - 05.2023
Delivery Driver
UPS
09.2021 - 06.2022
FedEx Ground Delivery Driver
FedEx Ground
11.2020 - 08.2021
Sales Manager
Storm Oil
03.2016 - 08.2020
Floor Manager
Civil Lounge
04.2015 - 09.2019
Owner/Manager
Stetsons Love Pet Service
08.2012 - 05.2020
Bachelor's - Early Childhood Education
University of the District of Columbia