Overview
Work History
Education
Timeline
Generic

Kimberly Jackson

Jacksonville,FL

Overview

36
36
years of professional experience

Work History

Shipping and Receiving Clerk Packing

Amazon
07.2023 - Current
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
  • Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Communicated with vendors and suppliers to verify timely delivery of goods.
  • Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
  • Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
  • Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
  • Processed required paperwork to expedite handling of shipped and received goods.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
  • Conducted research to address shipping errors and packaging mistakes.
  • Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
  • Partnered with representatives from different carriers to arrange materials shipments.
  • Moved shipment materials to and from designated areas using lift and hand trucks.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Sorted and delivered materials to different work areas and staff.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
  • Handled day-to-day shipping and receiving overseeing more than Number packages per day.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Requisitioned new supplies and maintained storage areas for smooth department operations.

Elementary School Teacher

Duval County School Board
05.2000 - 05.2023
  • Established open communication and positive relationships with students, parents, peers, and administrative staff.
  • Taught core subjects of math, science, technology, and history.
  • Prepared and administered grade-specific tests and examinations regulated by school district to monitor students' growth and to report progress to parents.
  • Met with parents to review Individualized Education Plans for at-risk students.

Claims Processor

Humana
05.1996 - 05.1999
  • Collaborated with claims department and industry anti-fraud organizations to resolve claims.
  • Evaluated accuracy and quality of data entered into agency management system.
  • Followed up with customers on unresolved issues.
  • Identified and reported potential fraud or abuse related to claims to protect system's integrity.
  • Utilized excellent analytical and problem-solving skills to quickly and accurately assess insurance claims.
  • Responded to customer inquiries, providing detailed explanations of insurance policies and claims processes.
  • Tracked and reported on claims processing metrics to aid senior management in making informed decisions.
  • Developed and implemented quality assurance processes to check accuracy of claims processing.
  • Managed workload and priorities to meet claims processing meet deadlines.
  • Assisted in onboarding of new claims processors to familiarize with company procedures, policies and processes.
  • Reviewed applications and supporting documents to verify claims eligibility and accuracy.
  • Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
  • Utilized specialized software to process incoming claims, enter data and generate reports.
  • Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
  • Established positive and trusting relationships with injured clients, administering efficient customer service and processing claims quickly.
  • Checked documentation for accuracy and validity on updated systems.
  • Reviewed outstanding requests and redirected workloads to complete projects on time.
  • Verified client information by analyzing existing evidence on file.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Coordinated with contracting department to resolve payer issues.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
  • Communicated effectively with staff members of operations, finance and clinical departments.
  • Determined appropriateness of payers to protect organization and minimize risk.
  • Collected premiums and issued accurate receipts.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Maintained confidentiality of patient finances, records, and health statuses.
  • Prepared insurance claim forms or related documents and reviewed for completeness.
  • Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
  • Processed and recorded new policies and claims.
  • Modified, updated and processed existing policies.
  • Calculated adjustments, premiums and refunds.
  • Generated, posted and attached information to claim files.
  • Notified insurance agents and accounting departments of policy cancellations and changes.
  • Posted payments to accounts and maintained records.

Claims Customer Service Associate

Blue Cross Blue Shield of Florida, Florida Blue
05.1996 - 05.1996
  • Responded to customer requests for products, services, and company information.
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
  • Processed insurance policy cancellations and renewals quickly to meet call time targets.
  • Documented customer interactions and transactions for accurate, up-to-date records.
  • Fielded customer complaints, escalating complex issues to management for resolution.
  • Trained new customer service representatives on best practices, policies and procedures.
  • Liaised with insurance carriers to resolve billing errors and discrepancies.
  • Assisted customers with completing insurance documents to avoid missed information.
  • Set up customer payment plans to cover annual policies and renewals.
  • Assessed customer needs and recommended suitable insurance policies.
  • Completed customer applications and updated records to reflect current information.
  • Reviewed outstanding requests and redirected workloads to complete projects on time.
  • Determined appropriateness of payers to protect organization and minimize risk.
  • Coordinated with contracting department to resolve payer issues.
  • Modified, updated and processed existing policies.
  • Posted payments to accounts and maintained records.
  • Maintained confidentiality of patient finances, records, and health statuses.
  • Checked documentation for accuracy and validity on updated systems.
  • Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
  • Verified client information by analyzing existing evidence on file.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Notified insurance agents and accounting departments of policy cancellations and changes.
  • Collected premiums and issued accurate receipts.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Prepared insurance claim forms or related documents and reviewed for completeness.
  • Generated, posted and attached information to claim files.
  • Calculated adjustments, premiums and refunds.
  • Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
  • Communicated effectively with staff members of operations, finance and clinical departments.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
  • Processed and recorded new policies and claims.

Claims Processor

Prudential Healthcare
05.1989 - 05.1993
  • Followed up with customers on unresolved issues.
  • Collaborated with claims department and industry anti-fraud organizations to resolve claims.
  • Evaluated accuracy and quality of data entered into agency management system.
  • Developed and implemented quality assurance processes to check accuracy of claims processing.
  • Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
  • Tracked and reported on claims processing metrics to aid senior management in making informed decisions.
  • Identified and reported potential fraud or abuse related to claims to protect system's integrity.
  • Utilized excellent analytical and problem-solving skills to quickly and accurately assess insurance claims.
  • Managed workload and priorities to meet claims processing meet deadlines.
  • Utilized specialized software to process incoming claims, enter data and generate reports.
  • Responded to customer inquiries, providing detailed explanations of insurance policies and claims processes.
  • Established positive and trusting relationships with injured clients, administering efficient customer service and processing claims quickly.
  • Assisted in onboarding of new claims processors to familiarize with company procedures, policies and processes.
  • Reviewed applications and supporting documents to verify claims eligibility and accuracy.
  • Calculated adjustments, premiums and refunds.
  • Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
  • Generated, posted and attached information to claim files.
  • Reviewed outstanding requests and redirected workloads to complete projects on time.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Determined appropriateness of payers to protect organization and minimize risk.
  • Coordinated with contracting department to resolve payer issues.
  • Maintained confidentiality of patient finances, records, and health statuses.
  • Verified client information by analyzing existing evidence on file.
  • Collected premiums and issued accurate receipts.
  • Posted payments to accounts and maintained records.
  • Notified insurance agents and accounting departments of policy cancellations and changes.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
  • Modified, updated and processed existing policies.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
  • Communicated effectively with staff members of operations, finance and clinical departments.
  • Checked documentation for accuracy and validity on updated systems.
  • Prepared insurance claim forms or related documents and reviewed for completeness.
  • Processed and recorded new policies and claims.

Education

Bachelor Of Applied Arts And Science - Educational Administration

Florida State College
Jacksonville, FL
05.2013

Timeline

Shipping and Receiving Clerk Packing

Amazon
07.2023 - Current

Elementary School Teacher

Duval County School Board
05.2000 - 05.2023

Claims Processor

Humana
05.1996 - 05.1999

Claims Customer Service Associate

Blue Cross Blue Shield of Florida, Florida Blue
05.1996 - 05.1996

Claims Processor

Prudential Healthcare
05.1989 - 05.1993

Bachelor Of Applied Arts And Science - Educational Administration

Florida State College

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Kimberly Jackson