Summary
Overview
Work History
Education
Skills
Timeline
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Kimberly Jackson

Sanford,FL

Summary

Dynamic and results-driven professional with extensive experience in customer service and cash handling at Sobiks Subs. Proven ability to enhance operational efficiency and foster team collaboration. Skilled in loss prevention strategies and employee training, consistently achieving high customer satisfaction through effective communication and attention to detail.

Overview

27
27
years of professional experience

Work History

Cashier Floor Supervisor

Sobiks Subs
08.2024 - 05.2025
  • Maintained a clean, organized, and well-stocked checkout area for optimal customer experience.
  • Developed strong relationships with customers, fostering loyalty and repeat business opportunities.
  • Enhanced customer satisfaction by providing efficient and accurate transactions.
  • Assisted in loss prevention efforts by monitoring inventory levels and addressing potential theft incidents.
  • Facilitated smooth shift changes by creating detailed handover reports for incoming floor supervisors.
  • Ensured accurate pricing by regularly updating price tags on shelves as per store policies.
  • Collaborated with store management to develop strategies for improving sales performance and meeting revenue goals.
  • Boosted employee morale with regular feedback sessions and recognition of hard work and dedication.
  • Evaluated cashier performance regularly through reviews, identifying areas for improvement or further training required.

Head Bartender

Gators Dockside
02.2022 - 08.2024
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
  • Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
  • Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
  • Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Closed out cash register and prepared cashier report at close of business.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
  • Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
  • Educated staff on responsible alcohol serving practices; created a safe and enjoyable atmosphere for guests while reducing liability risks.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Ensured compliance with local alcohol regulations and company policies, maintaining a safe and responsible environment for all patrons.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Implemented upselling strategies that boosted revenue without compromising guest experience or satisfaction.

Server

Patio Grill
09.2021 - 08.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Built rapport with guests to enhance their dining experience and encourage return visits.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Managed inventory of dining supplies to prevent shortages during service.

Trainer

Miller's Ale House
03.2008 - 05.2020
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Collaborated with subject matter experts to create accurate training content.
  • Enhanced trainee engagement through interactive workshops and hands-on activities.
  • Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
  • Facilitated team-building exercises to foster collaboration between department members.
  • Promoted a culture of continuous learning by advocating for professional development opportunities.
  • Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
  • Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
  • Developed customized training materials for various industries, ensuring relevance to the target audience.
  • Contributed to the retention of top talent by providing employees with the resources and support necessary to excel in their roles.
  • Facilitated workshops on advanced communication skills, significantly improving team collaboration.
  • Engaged with subject matter experts to ensure training content accuracy and relevance.
  • Implemented gamification techniques in training sessions, boosting learner engagement and participation.
  • Led cross-functional team to update training curricula, keeping pace with industry changes.
  • Developed comprehensive evaluation system to measure training effectiveness and inform future improvements.
  • Advanced organizational goals through strategic development of training initiatives aligned with company objectives.
  • Promoted culture of continuous improvement by initiating regular training feedback loops.

Bartender Trainer

Applebee's Grill + Bar
03.1998 - 03.2008
  • Improved bartender skills by conducting comprehensive training sessions on cocktail recipes, customer service, and bar management.
  • Boosted overall efficiency at the bar by implementing best practices in workflow organization, time management, and multitasking strategies.
  • Enhanced customer experience by addressing complaints promptly, offering personalized recommendations, and maintaining a high level of professionalism throughout interactions.
  • Promoted a culture of teamwork among bartenders by organizing regular collaboration meetings and fostering open communication channels.
  • Assisted in hiring top talent for the bar team by participating in candidate interviews and evaluating potential hires based on aptitude and fit within company culture.
  • Reduced wait times for customers by implementing efficient bartender workflows and optimizing drink preparation processes.
  • Maintained high levels of cleanliness throughout the bar area by enforcing strict sanitation guidelines among staff members.
  • Ensured consistent quality of service across the establishment by regularly updating and enforcing standard operating procedures.
  • Streamlined inventory management systems for improved tracking of supplies, reducing waste, and ensuring timely restocking of essential items.
  • Implemented cross-training programs to ensure all bartenders were proficient in various roles, reducing downtime during peak hours and increasing overall productivity.
  • Contributed to the development of bartender training manuals, ensuring comprehensive materials were available for onboarding new hires.
  • Enhanced team performance by providing individual coaching and feedback to bartenders in order to refine their techniques.

Education

Valencia Community College

Osceola High School
Kissimmee, FL

Skills

  • Cash handling expertise
  • Data entry proficiency
  • POS system
  • Workplace safety awareness
  • Customer service
  • Store policy enforcement
  • Sales promotion
  • Loss prevention strategies
  • Attention to detail
  • Time management
  • Punctual and reliable
  • Workplace safety
  • Team leadership
  • Verbal and written communication
  • Cash handling and management
  • Safety procedures
  • Operational efficiency
  • Cash register operation
  • Store opening and closing
  • Employee training
  • Customer complaint resolution
  • Documentation and reporting
  • POS system troubleshooting
  • Staff training
  • Recruiting and hiring
  • Quality assurance

Timeline

Cashier Floor Supervisor

Sobiks Subs
08.2024 - 05.2025

Head Bartender

Gators Dockside
02.2022 - 08.2024

Server

Patio Grill
09.2021 - 08.2023

Trainer

Miller's Ale House
03.2008 - 05.2020

Bartender Trainer

Applebee's Grill + Bar
03.1998 - 03.2008

Valencia Community College

Osceola High School

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Kimberly Jackson