Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Jacobs

Gold Bar,WA

Summary

Multitask numerous requests to handle direct and escalated customer requirements. Excellent research, communication and problem-solving abilities. Driven to boost productivity with top-notch management abilities. Ambitious Customer Service professional offering excellent supervisory and performance-assessment skills. Versed in pacifying dissatisfied customers and utilizing effective listening skills. Proven history of reliability, professionalism and conflict resolution. Polished personality with sharp business skills. Personable, friendly and solution-oriented with over 12 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.

Overview

19
19
years of professional experience

Work History

Paraprofessional

Sultan School District
Gold Bar, WA
11.2021 - Current
  • Communicates and collaborates well with educators from various grade levels.
  • Monitors student progress and provides feedback to teachers.
  • Supervises small groups of students during instruction time.
  • Supervises students in classrooms, halls, cafeterias, gymnasiums, and on field trips.
  • Attended professional development workshops related to job responsibilities.

Part Time Operations Lead

Staples, The Office Supply Superstore
Everett, Mill Creek And Monroe, WA
08.2013 - 02.2021
  • Supervised production efforts and completed various quality control procedures.
  • Trained, mentored and motivated employees to maximize team productivity.
  • Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
  • Motivated employees to share ideas and feedback.
  • Identified client business and operational needs and introduced services to provide solutions.
  • Assessed team proficiencies, identifying and targeting areas for improvement.
  • Led team in sales and service operations.
  • Represented integrity and professionalism in business, serving as mentor and role model to staff.

Assistant Store Manager

Staples, The Office Supply Superstore
Bellevue, WA
10.2011 - 08.2013
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Coached and developed store associates through formal and informal interactions.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Handled scheduling for store shifts across 7-day work weeks to achieve adequate staffing.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Assisted customers, answered questions and resolved problems for stellar customer service.
  • Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
  • Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.

Customer Service Lead

Staples, The Office Supply Superstore
Monroe, WA
04.2010 - 10.2011
  • Prioritized workload to achieve maximum output and meet customer deadlines.
  • Directed and supervised staff performance.
  • Used Point of Sale register system to complete transactions.
  • Instructed staff on procedures for handling difficult transactions.
  • Trained and developed employees through constructive feedback and focus on long-term career growth.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
  • Utilized active listening skills and asked open-ended questions to ascertain customer call needs.
  • Worked with senior leadership to address and resolve disciplinary issues and boost overall team success.

Office Supply Associate

Staples, The Office Supply Superstore
Marysville, WA
04.2009 - 04.2010
  • Used pallet jacks and hand trucks to move items throughout facility.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
  • Stocked and rotated products, supplies and paper goods to optimize freshness.
  • Maintained clear aisles during restocking to avoid hazards and promote guest convenience.
  • Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
  • Replenished inventory with focus on addressing customer needs.
  • Assisted with inventory management by conducting regular cycle counts and product audits.
  • Cleaned and organized shelves and aisles.
  • Rotated advertising signs and merchandise displays to engage customers.
  • Added labels to products, rotated current stock and professionally arranged merchandise.
  • Helped customers locate desired items and assisted with carrying heavy loads.

Meal Prep Assistant

Dinner's Ready
Burlington, WA
11.2005 - 02.2009
  • Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
  • Prepared, assembled and set-up food items safely, efficiently and according to public health standards, standard recipes and customer specifications.
  • Re-stocked, organized and arranged service and food stations.
  • Packed ready-to-sell products in proper containers and stock displays, prepared and served ready-to-eat food and assisted customers orders.
  • Performed all opening and closing duties.
  • Verified supply quantities, counted customer orders, calculated and prepared for upcoming order needs.

Education

High School Diploma -

Marysville Pilchuck High School
Marysville, WA
06.2005

Skills

  • Inventory control procedures
  • Dispute mediation
  • Cash handling accuracy
  • Merchandising knowledge
  • Team player mentality
  • Cash register operation
  • Excellent communication skills
  • Customer- and service-oriented
  • Superb time management
  • Outgoing personality
  • Reliable and punctual
  • Energetic self-starter
  • Listening skills
  • Documentation and recordkeeping

Timeline

Paraprofessional

Sultan School District
11.2021 - Current

Part Time Operations Lead

Staples, The Office Supply Superstore
08.2013 - 02.2021

Assistant Store Manager

Staples, The Office Supply Superstore
10.2011 - 08.2013

Customer Service Lead

Staples, The Office Supply Superstore
04.2010 - 10.2011

Office Supply Associate

Staples, The Office Supply Superstore
04.2009 - 04.2010

Meal Prep Assistant

Dinner's Ready
11.2005 - 02.2009

High School Diploma -

Marysville Pilchuck High School

Similar Profiles

CREATE PROFILE
Kimberly Jacobs