Kimberly Jacobson
Colorado Springs,CO
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. I work with a sense of urgency. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Front End Supervisor
Kroger
03.2020 - Current
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Maintained transaction security by verifying payment cards against identification.
Human Resources Specialist
Kroger
12.2021 - 03.2023
- Managed payroll processing and benefits to compensate employees for service rendered.
- Developed and monitored employee recognition programs.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Briefed job applicants regarding responsibilities, benefits and schedules to provide information regarding job specifications and logistics.
Ordering Specialist
SYNQ3 Restaurant Solutions
01.2017 - 03.2020
- Input order information into system and updated customer accounts to document and track customer orders.
- Assisted customers by providing tracking information and resolving shipping or merchandise issues.
- Communicated with customers to verify information, fill out appropriate paperwork and carry out specified requests.
- Utilized customer service software to accurately enter customer data, process orders and update customer records.
- Developed and implemented strategies to increase efficiency in order processing.
- Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
Education
Pre Nursing
Pikes Peak Community College
Colorado Springs, COSkills
- Promotion Coordination
- Employment Data Tracking
- Consultancy and Advisory
- Negotiation
- Resolving Complex Issues
- Leave of Absence Transitions
- Orienting New Employees
- Manage Employee Relations
- Grievance Handling and Redressal
- Onboard New Hires
- Conflict Resolution Tactics
- Recruitment
- Wages and Salary
- Event Management
- Tuition Assistance
- HR Support
Accomplishments
- Achieved Result through effectively helping with Task.
- Supervised team of Number staff members.
Timeline
Human Resources Specialist
Kroger
12.2021 - 03.2023
Front End Supervisor
Kroger
03.2020 - Current
Ordering Specialist
SYNQ3 Restaurant Solutions
01.2017 - 03.2020
Pre Nursing
Pikes Peak Community College
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