Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Jaghab

North Port,Florida

Summary

Driven by a results-focused approach, I enhanced project efficiency at AMA Consulting Group through meticulous documentation management and proactive problem-solving. My ability to foster teamwork and collaboration, coupled with proficient computer skills, significantly improved productivity levels. This blend of hard and soft skills has consistently contributed to my achievements across various roles.

Overview

28
28
years of professional experience

Work History

Project Support Associate

AMA Consulting Group
01.2022 - Current
  • Enhanced project efficiency by streamlining communication between team members and stakeholders.
  • Played an instrumental role in enhancing overall productivity levels within the organization through steadfast commitment to project support responsibilities.
  • Assisted in coordinating training programs for new hires or team members transitioning into different roles within the organization.
  • Improved project organization by maintaining comprehensive documentation and filing systems.
  • Data analysis,Accounts receivable, project compliance
  • Monitored project progress, identified risks and took corrective action as needed to resolve.
  • Remote work since project began

Administrative Assistant

Shaefer Insurance
10.2020 - 09.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Worked under licensed agent toward a 440 license due to Florida not accepting of Michigan insurance license. Performed quotes as requested.

Customer Service Representative

Smoke On The Water
06.2020 - 10.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike. Efficiently worked POS system. Daily open and closing reports.
  • Responded to customer requests for products, services, and company information.

Server

Crockery Creek Saloon
06.2019 - 12.2019
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Customer Service Manager

Lakeshore RV Sales
05.2018 - 12.2018
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Handling of parts orders and intake units

Staffing Coordinator

Fast Track Staffing
07.2017 - 04.2018
  • Served as a valuable liaison between employees and management, promoting open communication and positive working relationships.
  • Assisted with annual performance review processes, helping managers recognize top performers and address underperformance issues constructively.
  • Participated in regular departmental meetings to stay updated on current projects, challenges faced, successes achieved as well as future plans.
  • Conducted reference checks on final candidates to ensure accuracy of information provided during the interview process.
  • Developed strong partnerships with external recruitment agencies, maximizing the quality and quantity of potential candidates for open positions.
  • Ensured compliance with labor laws and regulations, mitigating potential legal risks during the hiring process.
  • Optimized talent acquisition strategies by analyzing recruitment metrics and identifying areas for improvement.

Insurance Specialist

Farm Bureau Insurance Of Michigan
07.2014 - 07.2017
  • Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
  • Processed eligibility and benefits verification and authorization requests.
  • Followed up on denials, late payments, extensions and other special circumstances.
  • Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
  • Utilized CRM software to manage client relationships.
  • Developed and implemented marketing strategies to boost sales and increase customer base.
  • Created sources for continuous client referrals within community and with businesses using extensive networking skills.
  • Evaluated competitors' products and services to gain competitive advantage.
  • Negotiated contracts and terms of sale with potential customers.
  • Identified and solicited sales prospects in agency databases.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.

Behavioral Support Specialist

Hope Network Behavioral Health
07.2011 - 05.2013
  • Delivered evidence-based behavior curricula to students while maintaining high levels of behavioral and academic expectations for students.
  • Utilized variety of methods, skills and tools to provide direct behavior support to students on caseload.
  • Collaborated with multidisciplinary teams to develop comprehensive treatment plans for clients, resulting in improved outcomes.
  • Enhanced patient progress by implementing individualized behavioral support plans and monitoring their effectiveness.
  • Developed strong rapport with clients, fostering trust and open communication while maintaining professional boundaries.
  • Contributed to program evaluation efforts by collecting data on key performance indicators related to client progress.
  • Managed caseloads efficiently by prioritizing tasks, maintaining detailed documentation, and meeting critical deadlines.
  • Reduced the occurrence of challenging behaviors by conducting thorough assessments and identifying underlying triggers.
  • Developed partnerships with parents, businesses and organizations to build awareness, increase support and share resources.

Franchise Owner

Tuffy Auto Service
10.1996 - 08.2011
  • Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
  • Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
  • Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
  • Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
  • Prepared bank deposits and handled business sales, returns, and transaction reports.
  • Increased sales by [Number]% with special displays and promotions.
  • Monitored financial performance with regular budget reviews, identifying areas for cost reduction or revenue growth opportunities.
  • Boosted sales during peak seasons by designing promotional events and coordinating targeted advertising campaigns.
  • Cultivated a positive work culture that fostered teamwork, open communication, and continuous improvement among staff members.

Education

High School Diploma -

North Muskegon High School
Muskegon, MI
06.1994

Skills

  • Project Scheduling
  • Meeting Coordination
  • Documentation Management
  • Meeting facilitation
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Data Entry
  • Computer Skills

Timeline

Project Support Associate

AMA Consulting Group
01.2022 - Current

Administrative Assistant

Shaefer Insurance
10.2020 - 09.2021

Customer Service Representative

Smoke On The Water
06.2020 - 10.2020

Server

Crockery Creek Saloon
06.2019 - 12.2019

Customer Service Manager

Lakeshore RV Sales
05.2018 - 12.2018

Staffing Coordinator

Fast Track Staffing
07.2017 - 04.2018

Insurance Specialist

Farm Bureau Insurance Of Michigan
07.2014 - 07.2017

Behavioral Support Specialist

Hope Network Behavioral Health
07.2011 - 05.2013

Franchise Owner

Tuffy Auto Service
10.1996 - 08.2011

High School Diploma -

North Muskegon High School

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Kimberly Jaghab