Kimberly Jaramillo
San Antonio,TX
Summary
Dynamic and results-driven professional with extensive experience in customer service and retail sales at Burlington Coat Factory. Proven ability to enhance customer satisfaction through effective problem-solving and teamwork. Skilled in cash handling and POS operations, consistently delivering exceptional service while maintaining a positive and professional demeanor.
Overview
17
17
years of professional experience
Work History
Self Employed
Kimberly Jaramillo
01.2020 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Customer Service Representative
Harland Clarke
04.2022 - 08.2022
- Provided exceptional customer support through multiple communication channels, ensuring timely resolutions.
- Assisted customers with account inquiries and product information, enhancing overall satisfaction.
- Documented customer interactions accurately in CRM systems for improved tracking and follow-up.
- Handled escalated issues professionally, maintaining a calm demeanor under pressure.
- Adapted quickly to changes in policies and procedures, maintaining compliance with company standards.
- Collaborated with team members to refine operational processes, improving service efficiency.
Cashier
Freddy's Frozen Custard & Steakburgers
03.2013 - 09.2013
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of work area to enhance operational efficiency.
- Assisted in training new cashiers on company policies and service standards.
- Managed cash drawer, ensuring accuracy during end-of-shift reconciliation processes.
- Collaborated with team members to streamline service flow during peak hours.
Retail Sales Associate
Burlington Coat Factory Department Store
02.2009 - 09.2012
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Performed cash, card, and check transactions to complete customer purchases.
- Monitored customers for signs of security concerns and escalated issues to management.
- Recommended complementary purchases to customers, increasing revenue.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used in-store system to locate inventory and place special orders for customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
- Managed inventory to prevent stock shortages, ordering new items as necessary.
- Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
- Supported store management in planning and executing seasonal promotions and sales events.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Developed rapport with regular customers, fostering welcoming store atmosphere.
- Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
- Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
- Collaborated with team members to meet daily sales targets, contributing to overall store success.
- Assisted in setting up promotional displays to attract customer attention and boost sales.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
- Participated in periodic inventory counts to maintain accurate stock levels.
- Streamlined checkout process, reducing wait times and improving customer satisfaction.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Monitored sales trends to advise on restocking, ensuring popular items were always available.
- Greeted customers and provided outstanding customer service.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Adapted quickly to changing priorities during peak shopping periods for optimal service delivery.
- Implemented visual merchandising standards to promote featured products effectively.
- Resolved customer inquiries and complaints to ensure satisfaction and loyalty.
- Participated in inventory management, including restocking and organizing products.
- Collaborated with team members to achieve daily sales targets consistently.
- Operated point-of-sale system for transactions and returns efficiently.
- Maintained clean and organized sales floor to enhance customer experience.
- Assisted customers in locating merchandise and provided product information.
Education
No Degree - Criminal Justice
San Antonio College
San Antonio, TX03.2009
Skills
Customer service
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Customer Service Representative
Harland Clarke
04.2022 - 08.2022
Self Employed
Kimberly Jaramillo
01.2020 - Current
Cashier
Freddy's Frozen Custard & Steakburgers
03.2013 - 09.2013
Retail Sales Associate
Burlington Coat Factory Department Store
02.2009 - 09.2012
No Degree - Criminal Justice
San Antonio College