Kimberly Jaramillo
San Antonio,TX
Summary
Dynamic and results-driven professional with extensive experience in customer service and retail sales at Burlington Coat Factory. Proven ability to enhance customer satisfaction through effective problem-solving and teamwork. Skilled in cash handling and POS operations, consistently delivering exceptional service while maintaining a positive and professional demeanor.
Overview
17
17
years of professional experience
Work History
Self Employed
Kimberly Jaramillo
San Antonio, TX
01.2020 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Customer Service Representative
Harland Clarke
San Antonio, TX
04.2022 - 08.2022
- Provided exceptional customer support through multiple communication channels, ensuring timely resolutions.
- Assisted customers with account inquiries and product information, enhancing overall satisfaction.
- Documented customer interactions accurately in CRM systems for improved tracking and follow-up.
- Handled escalated issues professionally, maintaining a calm demeanor under pressure.
- Adapted quickly to changes in policies and procedures, maintaining compliance with company standards.
- Collaborated with team members to refine operational processes, improving service efficiency.
Cashier
Freddy's Frozen Custard & Steakburgers
San Antonio, TX
03.2013 - 09.2013
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of work area to enhance operational efficiency.
- Assisted in training new cashiers on company policies and service standards.
- Managed cash drawer, ensuring accuracy during end-of-shift reconciliation processes.
- Collaborated with team members to streamline service flow during peak hours.
Retail Sales Associate
Burlington Coat Factory Department Store
San Antonio, TX
02.2009 - 09.2012
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Performed cash, card, and check transactions to complete customer purchases.
- Monitored customers for signs of security concerns and escalated issues to management.
- Recommended complementary purchases to customers, increasing revenue.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used in-store system to locate inventory and place special orders for customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
- Managed inventory to prevent stock shortages, ordering new items as necessary.
- Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
- Supported store management in planning and executing seasonal promotions and sales events.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Developed rapport with regular customers, fostering welcoming store atmosphere.
- Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
- Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
- Collaborated with team members to meet daily sales targets, contributing to overall store success.
- Assisted in setting up promotional displays to attract customer attention and boost sales.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
- Participated in periodic inventory counts to maintain accurate stock levels.
- Streamlined checkout process, reducing wait times and improving customer satisfaction.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Monitored sales trends to advise on restocking, ensuring popular items were always available.
- Greeted customers and provided outstanding customer service.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Adapted quickly to changing priorities during peak shopping periods for optimal service delivery.
- Implemented visual merchandising standards to promote featured products effectively.
- Resolved customer inquiries and complaints to ensure satisfaction and loyalty.
- Participated in inventory management, including restocking and organizing products.
- Collaborated with team members to achieve daily sales targets consistently.
- Operated point-of-sale system for transactions and returns efficiently.
- Maintained clean and organized sales floor to enhance customer experience.
- Assisted customers in locating merchandise and provided product information.
Education
No Degree - Criminal Justice
San Antonio College
San Antonio, TX03.2009
Skills
Customer service
Teamwork
Problem-solving
Teamwork and collaboration
Time management
Customer assistance
Cash handling
Customer engagement
Retail sales
Reliability and punctuality
Store opening and closing
Flexible schedule
Money handling
Product knowledge
Cash register operation
Relationship building
Professional appearance
Stocking and receiving
Store maintenance
Retail store operations
Phone etiquette
FLUENT IN LANGUAGE
Customer needs assessment
Transaction processing
POS system operation
Policy and procedure adherence
Display setup
Stock replenishment
Product recommendations
Independent judgement
Fitting room maintenance
Product merchandising
Merchandise display
Fashion sense
Product promotions
Loss prevention
Truck unloading
Display building
Friendly and outgoing
Verbal and written communication
Shelf stocking
Cash drawer balancing
Inventory audits
Upselling and cross selling
Price tagging
Visual display arrangement
Dressing room support
Positive and professional
Barcode scanning
Calm demeanor
Returns and exchanges
Friendly and helpful
Reliable and responsible
Honest and dependable
Attention to detail
Organization
Adaptable and flexible
Positive customer engagement
Strong communication and interpersonal skills
Goal driven
Excellent written and verbal communication
Flexible hours
Team cooperation
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Customer Service Representative
Harland Clarke
04.2022 - 08.2022
Self Employed
Kimberly Jaramillo
01.2020 - Current
Cashier
Freddy's Frozen Custard & Steakburgers
03.2013 - 09.2013
Retail Sales Associate
Burlington Coat Factory Department Store
02.2009 - 09.2012
No Degree - Criminal Justice
San Antonio College