Summary
Overview
Work History
Education
Skills
Timeline
Generic
Kimberly Jeffries

Kimberly Jeffries

Surgical Scheduler
Blanch,NC

Summary

Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems.

Enthusiastic professional communicates positively with physicians, office staff and patients. Polished, hard worker willing to go extra mile to complete tasks.

Overview

20
20
years of professional experience

Work History

Medical Receptionist

Oman Eye Care
Greensboro, North Carolina
10.2022 - 01.2023
  • Processed referrals for specialist care when requested by physicians or patients.
  • Greeted and checked in patients, updating patient information in computer system.
  • Performed data entry tasks related to billing and collections procedures.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Answered phones promptly and directed calls appropriately.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Informed patients of financial responsibilities prior to rendering services.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Straightened up waiting room to maintain neat and organized space.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Processed patient payments and scanned identification and insurance cards.
  • Entered insurance, demographics and health history into patient database.
  • Checked patients in and out for appointments and collected co-payments.

Medical Receptionist

Surgical Center Of Greensboro
Greensboro, North Carolina
01.2022 - 10.2022
  • Processed referrals for specialist care when requested by physicians or patients.
  • Greeted and checked in patients, updating patient information in computer system.
  • Performed data entry tasks related to billing and collections procedures.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Maintained confidentiality of patient information according to HIPAA regulations.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Processed patient payments and scanned identification and insurance cards.
  • Entered insurance, demographics and health history into patient database.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Communicated with patients with compassion while keeping medical information private.

Referral Coordinator

Cone Health System Guilford Neurologist Associate
Greensboro, North Carolina
04.2017 - 10.2017
  • Monitored patient progress throughout the referral process.
  • Communicated regularly with patients regarding their care plans following a referral.
  • Developed relationships with key stakeholders within the healthcare system to facilitate effective referrals.
  • Ensured compliance with applicable laws and regulations regarding referrals.
  • Provided excellent customer service to both internal and external customers.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Coordinated with external agencies to ensure timely processing of referrals.
  • Maintained accurate records of all referrals, including contact information and follow-up activities.
  • Created reports on referral activity and outcomes.
  • Performed data entry related to referrals into electronic health record systems.
  • Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
  • Answered questions and resolved concerns raised by both patients and specialists.
  • Managed daily patient referrals daily through multi-line telephone system.
  • Reviewed demographic, clinical and insurance information before sending to referred specialists.
  • Scheduled patients according to availability, urgency and insurance authorization guidelines.
  • Communicated with patients with compassion while keeping medical information private.

Scheduler

Cone Health System Pediatric Sub Specialist
Greensboro, North Carolina
04.2014 - 10.2017
  • Performed data entry into computer systems for tracking purposes.
  • Resolved scheduling disputes between internal stakeholders in an effective manner.
  • Assigned tasks to appropriate personnel based on their skill level and availability.
  • Scheduled and confirmed appointments.
  • Maintained positive working relationship with fellow staff and management.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Performed accounting or financial analysis.
  • Monitored office services mailbox for business support needs and requests.
  • Scheduled service and changed and ordered toner to keep printers and copiers functioning.
  • Encouraged and improved cross-department internal communication.
  • Participated in credit and collections activities.
  • Offered reception coverage to relieve staff during absences or breaks.
  • Received and distributed mail, letters and packages.
  • Maintained front desk to provide positive first impression.
  • Answered phones and routed voicemails to respective employees.

Clinic Registra

Cone Health System LeBauer Endocrinology
Greensboro, North Carolina
09.2016 - 04.2017
  • Coordinated with faculty to ensure course availability and scheduling.
  • Managed student records and ensured accuracy of data.
  • Responded promptly to inquiries from internal and external stakeholders regarding registrar services.
  • Reviewed documentation prior to entry into the system for accuracy.
  • Answered questions and fulfilled requests with friendly and knowledgeable service.
  • Registered patients for diagnostic appointments, surgeries and medical consultations using electronic health record system.
  • Processed patient medical records requests in compliance with HIPAA guidelines.
  • Met needs of physicians and other treating team members with timely retrievals of patient medical records.
  • Enhanced electronic records management systems to meet new needs and forecasted demands.

Processing Technician

Cone Health System Day Surgery
Greensboro, North Carolina
03.2007 - 09.2014
  • Reviewed engineering drawings for accuracy before installing electrical components.
  • Diagnosed complex issues with field instrumentation using advanced troubleshooting methods.
  • Monitored instrument operations to detect malfunctions or deviations from standard operating conditions.
  • Performed maintenance and repairs on a variety of process control instrumentation including transmitters, controllers, valves, switches, recorders and indicators.
  • Inspected measuring devices for accuracy against established standards.
  • Provided technical support to operations personnel regarding instrumentation issues.
  • Operated automated testing equipment to diagnose system failures or identify operational anomalies.
  • Performed preventative maintenance tasks such as lubricating moving parts on machinery or vehicles.
  • Scheduled deliveries of materials with multiple vendors.
  • Complied with regulations and laws to properly dispose of waste.
  • Moved, secured, loaded, and unloaded equipment.
  • Understood how to operate and maintain job site equipment safely and for maximum productivity.

Nursing Secretary

Wesley Long Hospital
Greensboro, North Carolina
03.2003 - 04.2007
  • Processed incoming mail and distributed it accordingly.
  • Managed front desk operations such as collecting co-pays, verifying insurance benefits, scheduling appointments.
  • Prepared patient charts for medical staff review prior to appointments.
  • Maintained records of patient visits and scheduled follow-up appointments.
  • Prepared discharge summaries after consultation with physicians or nursing staff.
  • Initiated new patient registration forms and collected required documentation.
  • Scanned documents into the electronic health record system ensuring all information is accurately captured.
  • Greeted and directed visitors, patients, and physicians in a professional manner.
  • Printed reports for clinical staff upon request.
  • Answered phones, took messages, and responded to inquiries from patients or family members.
  • Scheduled tests and treatments for patients according to doctor's instructions.
  • Assisted nursing staff with administrative tasks such as filing and scanning documents.
  • Provided clerical support by transcribing physician orders into the electronic health record system.
  • Updated patient demographics in the database at each visit.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Communicated with patients with compassion while keeping medical information private.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Arranged hospital admissions for patients as required.

Education

Associate of Science - Clinical Psychology

Danville Community College
Danville, VA
08-1992

Certificate - Certified Nursing Assistant 2

Piedmont Community College
Yanceyville, NC
03-1990

Some College (No Degree) - Medical Billing & Coding

Stratford Career Institute
Saint Albans, VT

Skills

  • Medical Terminology
  • Medical Billing
  • HIPAA Compliance
  • Records Management
  • Payment Collection
  • Referral Verification
  • Medical Charting
  • Insurance Verification
  • Patient Scheduling
  • Electronic Medical Records
  • Appointment management
  • Co-payment collection
  • Appointment Scheduling
  • Patient Registration
  • Appointment Setting
  • Office Administration
  • Petty cash management
  • Front Desk Operations
  • Telephone Etiquette
  • HIPAA Guidelines
  • Microsoft Office
  • Medical Office Procedures
  • Collaboration and Teamwork
  • Problem-Solving
  • Multitasking
  • Patient Health Information Access
  • Team Collaboration

Timeline

Medical Receptionist

Oman Eye Care
10.2022 - 01.2023

Medical Receptionist

Surgical Center Of Greensboro
01.2022 - 10.2022

Referral Coordinator

Cone Health System Guilford Neurologist Associate
04.2017 - 10.2017

Clinic Registra

Cone Health System LeBauer Endocrinology
09.2016 - 04.2017

Scheduler

Cone Health System Pediatric Sub Specialist
04.2014 - 10.2017

Processing Technician

Cone Health System Day Surgery
03.2007 - 09.2014

Nursing Secretary

Wesley Long Hospital
03.2003 - 04.2007

Associate of Science - Clinical Psychology

Danville Community College

Certificate - Certified Nursing Assistant 2

Piedmont Community College

Some College (No Degree) - Medical Billing & Coding

Stratford Career Institute

Similar Profiles

CREATE PROFILE
Kimberly JeffriesSurgical Scheduler