KIMBERLY JERNIGAN
Garner,NC
Summary
Senior Clinical Operations Leader with 29 years of progressive experience across home health, hospice, skilled nursing, rehabilitation, acute care, and federal healthcare systems. Proven ability to build programs, lead interdisciplinary teams, optimize workflows, strengthen documentation accuracy, and ensure regulatory compliance across Medicare, state, and federal environments. Former VA Program Director who created and launched the Home-Based Primary Care (HBPC) program, authored federal policies, and secured $330,000 in funding. Highly adaptable, analytical, and committed to operational excellence in remote and field-based settings.
Experienced with clinical management, focusing on enhancing patient care and operational efficiency. Utilizes strategic planning and leadership to drive team performance and compliance with healthcare standards. Track record of implementing process improvements and fostering collaborative work environment.
Overview
29
29
years of professional experience
Work History
Field Clinical Manager
Well Care Home Health
North Carolina
01.2024 - Current
- Provide clinical leadership and operational oversight for home health teams across multiple counties.
- Conduct chart audits, documentation reviews, and workflow evaluations to improve accuracy and compliance.
- Support clinicians through onboarding, training, coaching, and real-time problem solving.
- Coordinate interdisciplinary communication to optimize patient outcomes and reduce re-hospitalizations.
- Recognized for improving documentation quality and stabilizing field workflows.
Clinical Case Manager
Duke University Health System – Home Health & Hospice
Durham, NC
01.2021 - 01.2024
- Managed complex home health and hospice caseloads within a major academic health system.
- Ensured regulatory compliance through accurate documentation and evidence-based care planning.
- Collaborated with interdisciplinary teams to support high-acuity patients and improve outcomes.
- Contributed to quality improvement initiatives and served as a resource for new staff.
Home Health Case Manager
Kinder Home Health
Princeton, WV
01.2019 - 01.2020
- Delivered full-scope case management, assessments, and skilled nursing care.
- Ensured documentation accuracy and compliance with Medicare and agency standards.
- Coordinated interdisciplinary care to support safe transitions and continuity.
Field Case Manager
LHC Group Home Health
Beckley, WV
01.2016 - 01.2018
- Managed diverse home health caseloads with strong clinical judgment and workflow efficiency.
- Completed OASIS assessments, care plans, and documentation to meet regulatory standards.
- Collaborated with physicians and therapy teams to reduce re-hospitalizations.
House Supervisor (Night Shift)
Brier Rehabilitation & Nursing Center
Lewisburg, WV
01.2013 - 01.2015
- Oversaw facility-wide night operations, staffing, and patient care coordination.
- Conducted documentation reviews, incident evaluations, and compliance checks.
- Provided clinical support across all units and stabilized high-acuity situations.
Clinical Manager / House Supervisor
Heartland of Beckley (HCR ManorCare)
Beckley, WV
01.2010 - 01.2012
- Directed clinical operations for a skilled nursing facility, ensuring compliance and quality outcomes.
- Managed staffing, workflow coordination, and interdisciplinary communication.
- Led documentation audits and quality improvement initiatives.
RN → Program Director, Home-Based Primary Care (HBPC)
Beckley VA Medical Center
Beckley, WV
01.2008 - 01.2010
- Rapidly promoted from RN to Program Director due to exceptional leadership.
- Created and launched the HBPC program — the first woman to lead this initiative.
- Authored federal policies, operational workflows, and compliance standards.
- Secured $330,000 in federal funding to expand services.
- Led interdisciplinary teams and trained other VA facilities on HBPC implementation.
- Received multiple awards for innovation and veteran care excellence.
House Supervisor / Multi-Unit RN
Bluefield Regional Medical Center
Bluefield, WV
01.2006 - 01.2008
- Oversaw hospital-wide operations, staffing, and patient flow.
- Provided clinical support across ICU, ER, Med-Surg, Telemetry, and specialty units.
- Coordinated emergency response and high-acuity interventions.
Clinical Manager / Acting Director of Nursing (DON)
Hinton Skilled Nursing Facility
Hinton, WV
01.2005 - 01.2006
- Directed clinical operations and managed state survey readiness.
- Led corrective action planning and quality improvement initiatives.
- Oversaw staffing, scheduling, and interdisciplinary coordination.
Clinical Care Manager / MDS Coordinator / Night Supervisor / Wound Coordinator / RN
Raleigh Rehabilitation Center
Beaver, WV
01.2004 - 01.2005
- Managed clinical operations and MDS assessments for a skilled nursing and rehab facility.
- Served as Night Supervisor overseeing facility-wide operations.
- Functioned as Wound Coordinator, developing treatment plans and monitoring outcomes.
Home Health RN / Case Manager / Infusion Nurse
Kinder Home Health (Original Company)
Beckley, WV
01.2003 - 01.2004
- Provided home health care management and skilled nursing care.
- Served as primary chemotherapy and infusion nurse in the home setting.
- Coordinated interdisciplinary care and ensured documentation compliance.
Hospice Nurse / Clinical Manager
Hospice of Southern West Virginia
Beckley, WV
01.2001 - 01.2003
- Delivered end-of-life care, symptom management, and family support.
- Promoted to Clinical Manager overseeing hospice operations and quality.
- Played a key role in developing the Hospice House of Beckley, WV.
Floor Supervisor / Oncology Nurse / Multi-Unit RN
Beckley Appalachian Regional Hospital
Beckley, WV
01.1997 - 01.2003
- Served as floor supervisor overseeing clinical operations and staff coordination.
- Functioned as Oncology RN managing chemotherapy infusions and treatment monitoring.
- Provided care across Med-Surg, Post-Op, ICU, Psych, and ER units.
- Selected to help initiate the hospital’s hospice services.
Education
Post-Graduate Coursework - Family Nurse Practitioner (FNP)
Bluefield University
Bluefield, VAMaster of Science in Nursing - Leadership & Management
Western Governors University
01-2026
Bachelor of Science in Nursing - undefined
Mountain State University
Beckley, WV01-1997
Associate of Arts - General Studies
Mountain State University
01-1997
Associate of Science - Computer Science Programming
Beckley College
01-1987
Associate of Science - Business Administration
Beckley College
01-1987
High School Diploma - undefined
Woodrow Wilson High School
01-1982
Skills
- Clinical Operations Leadership Workflow Optimization & Process Improvement Documentation Accuracy & Chart Auditing Regulatory Compliance (CMS, State, VA) Interdisciplinary Team Leadership Program Development & Policy Writing Quality Assurance & Performance Improvement Home Health & Hospice Case Management High-Acuity Clinical Expertise Staff Training, Coaching & Onboarding Remote Clinical Support & Communication EMR Systems: Epic, and Homecare Homebased
- Training and mentoring
- Staff supervision
- Staff scheduling
- Proficient in Excel Word Perfect
- Managerial experience
- Patient flow
- Team management
- Records management
- Clinical instruction
- Patient relationship management
- Patient records administration
- HIPAA
- Patient safety
- Patient education
- Effective communication
- Quality improvement
Timeline
Field Clinical Manager
Well Care Home Health
01.2024 - Current
Clinical Case Manager
Duke University Health System – Home Health & Hospice
01.2021 - 01.2024
Home Health Case Manager
Kinder Home Health
01.2019 - 01.2020
Field Case Manager
LHC Group Home Health
01.2016 - 01.2018
House Supervisor (Night Shift)
Brier Rehabilitation & Nursing Center
01.2013 - 01.2015
Clinical Manager / House Supervisor
Heartland of Beckley (HCR ManorCare)
01.2010 - 01.2012
RN → Program Director, Home-Based Primary Care (HBPC)
Beckley VA Medical Center
01.2008 - 01.2010
House Supervisor / Multi-Unit RN
Bluefield Regional Medical Center
01.2006 - 01.2008
Clinical Manager / Acting Director of Nursing (DON)
Hinton Skilled Nursing Facility
01.2005 - 01.2006
Clinical Care Manager / MDS Coordinator / Night Supervisor / Wound Coordinator / RN
Raleigh Rehabilitation Center
01.2004 - 01.2005
Home Health RN / Case Manager / Infusion Nurse
Kinder Home Health (Original Company)
01.2003 - 01.2004
Hospice Nurse / Clinical Manager
Hospice of Southern West Virginia
01.2001 - 01.2003
Floor Supervisor / Oncology Nurse / Multi-Unit RN
Beckley Appalachian Regional Hospital
01.1997 - 01.2003
Master of Science in Nursing - Leadership & Management
Western Governors University
Bachelor of Science in Nursing - undefined
Mountain State University
Associate of Arts - General Studies
Mountain State University
Associate of Science - Computer Science Programming
Beckley College
Associate of Science - Business Administration
Beckley College
High School Diploma - undefined
Woodrow Wilson High School
Post-Graduate Coursework - Family Nurse Practitioner (FNP)
Bluefield University