Kimberly J Hall
Summary
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Overview
23
23
years of professional experience
Work History
Hematology/Oncology Office Manager
Genesiscare LLC
02.2017 - Current
- Oversee all PSS (Front Office) employees and clinical staff
- Manage team schedules to ensure each location is appropriately staffed
- Conduct monthly team meetings, in conjunction with Practice
- Address any issues and to provide support to the PSS (Front Office) team
- Ensure all PSS employees are properly trained on all PSS responsibilities
- Review and address all patient complaints
- Monitor and confirm Co-pays and patient balances are collected from patients at the time of service
- Referrals are received and entered prior to appointments
- Orders are processed promptly
- New patients are scheduled in a timely manner
- Appointments are scheduled per physician guidelines
- Update physician schedules in OncoEMR as needed
- Review processes and make recommendations for improvement
- Handles concerns, problems, and other office issues
- Conducts all personnel interviewing, monitoring work performance, and onboarding new employees
- Provide backup to team members during absences or to maintain completion of tasks in a timely manner
- Work with PSS and clinical staff to maintain a culture within the scope of excellent customer service and professional treatment of all patients and coworkers
- Assist the front office team with daily workflow
- Oversee all billing issues and provides financial support/counseling /copay assistance
- Mips/Micromips
Charge Entry Coordinator
Charge entry Holy Cross Hospital-Oncology Group
08.2006 - 12.2016
- Coding patient charts and entering charges for 5 Hematologist/Oncologists
- Coding for labs, diagnostic testing and Chemotherapy regiments
- Obtaining financial and Drug replacement assistance from pharmaceutical companies and Private foundations
- Obtaining authorizations for Chemotherapy
- Entering charges for office, hospital and lab visits
- Resolving patient insurance issues
- Scheduling and confirming appointments
- Triaging calls
- Insurance verification
- Preparing patients charts
- Obtaining authorization for inpatient hospital stays
Authorization Specialist and Front Desk Assistant
MRI Scan and Imaging Center
07.2002 - 12.2006
- Obtaining authorizations for all high-tech radiology studies, including MRI/MRA/MRV Studies
- Pet Scans/CAT Scans/Nuclear Medicine
- Scheduling appointments
- Check in/Check out
- Insurance verification
- Preparing patients for all exams
- Calling in medications for all exams
- And overall, back up for front desk
Skills
- Policy and procedure modification
- Compliance monitoring
- Team leadership
- Practice management
- Workflow management
- Records management
- Employee performance
- Electronic health records
- Payroll administration
- New hire training
- Staff development
- Workflow planning
- Regulatory compliance
- Referral management
- Continuous improvement
- HIPAA and OSHA regulations
- Insurance referral facilitation
- Workflow efficiency
- Hiring medical personnel
- Process improvement
- Training and mentoring
- Patient relations
- Staff scheduling
Timeline
Hematology/Oncology Office Manager
Genesiscare LLC
02.2017 - Current
Charge Entry Coordinator
Charge entry Holy Cross Hospital-Oncology Group
08.2006 - 12.2016
Authorization Specialist and Front Desk Assistant
MRI Scan and Imaging Center
07.2002 - 12.2006
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