Kimberly Jijon
Highlands,NC
Summary
Experienced with curating personalized shopping experiences to meet diverse client needs. Utilizes deep knowledge of online retail platforms to provide efficient and tailored product recommendations. Track record of building strong client relationships and ensuring high levels of satisfaction through excellent communication skills.
Overview
2
2
years of professional experience
Work History
Online Personal Shopper
Work From Home Business
12.2024 - 12.2026
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Developed loyal client relationships through excellent communication skills and a genuine commitment to fulfilling their shopping needs.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Helped customers locate products and checked store system for merchandise at other sites.
- Demonstrated a keen eye for detail in selecting high-quality products that met customers'' exact specifications.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Streamlined order processing, accurately selecting items and ensuring timely delivery to clients.
- Increased sales by promoting exclusive offers, discounts, and loyalty programs to new and existing customers.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences and needs.
- Implemented efficient inventory management strategies, minimizing discrepancies in item availability or selection errors.
- Optimized online shopping interfaces for ease of use, assisting users in navigating the platform effectively.
- Collaborated with fellow personal shoppers to exchange insights and best practices for maximizing client satisfaction.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Preserved patient safety by following safety protocols.
- Developed and implemented individual care plans tailored to needs of each client.
- Provided assistance with medication management.
- Developed and implemented activities to improve clients' quality of life.
- Provided exceptional customer service by promptly addressing inquiries, concerns, and feedback from clients.
Skills
- Patience and empathy
- Customer service expertise
- Sales experience
- Product picking
Languages
Spanish and English
Professional Working
Timeline
Online Personal Shopper
Work From Home Business
12.2024 - 12.2026
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