Kimberly Johnson
Office Associate
Bartlesville,OK
Summary
Self-motivated administrative professional with efficiency-driven approach to handling administrative and filing needs. Highly organized with good multitasking, prioritization and critical thinking skills. Familiar with managing schedules, coordinating paperwork and serving customer needs.
Overview
20
20
years of professional experience
Work History
Front Office Associate
Ascension St John
04.2021 - Current
- Check In-Check Out, Greet patients, assist with check-in/check-out process, loading demographics and ROI's
- Verify insurance coverage, collect co-pays and past balances at time of check in, answer phones, faxes, scanning, schedule appointments
- Communicate, document, sort, and distribute orders, mail efficiently
- Knowledge of computer programs such as Athena Net, Cerner, Right Fax and Ambir, knowledge of multiple medical insurance sites
- Excellent organizational and time management skills, perform well under pressure, great patient service
Asst. Mgr.
Walmart Inc
05.2015 - 12.2021
- Bartlesville
- Increased staffing by scheduling, interviewing, hiring, and orienting new associates as well as supervising over 500+ associates while in HR
- Answered incoming calls, managed customer concerns, faxed documents, attended zoom meetings, organized charitable fundraisers/benefits, as well as budgeting accounts/counting funds
- Identified and diminished performance gaps by coaching and supervising 25+ subordinates in DM role
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
- Ordered inventory and reported discrepancies to control costs and maintain inventory levels
- Assistant Mgr. for more than 9 mo. during pandemic in highest volume store in the state over entire grocery/ fresh food areas.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Office Manager
Cooper Appraisal
09.2014 - 01.2016
- Maintained computer and physical filing systems
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives
- Optimized organizational systems for outbound payments as well as collections, deposits and bookkeeping
- Submitted appraisals to clients via banks, commercial businesses, and individuals
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
PBX Phone Operator/ Office Associate
Ascension St. John
05.2006 - 06.2014
- Collected and verified directory information, including telephone numbers, addresses and proper spelling of names
- Directed incoming calls to internal personnel and departments, routing to best-qualified departments
- Managed 5-line switchboard system as well as digital paging system to notify recipients of incoming calls for busy hospital
- Attended safety training meetings to learn procedures for handling medical and fire emergency calls
- Maintained up-to-date knowledge of emergency call procedures.
Leasing Agent
Buena Vista Apartments
06.1999 - 03.2001
- Communicated with potential residents, gave tours of the property, assisted with applications, verified income, rental history, credit check, references
- Received rental deposits/payments, invoices,
- Checked accounts & balances daily
- Payroll
- Verified all vacant units were prepared speedily
- Sent all lease renewals and expiration notices to over 200 tenants
- Scheduled property repairs with maintenance
- Coordinated all social events on property
Education
Certificate - Hospitality Travel & Tourism
Platt College
Tulsa, OK06.2000
High school diploma or GED -
Skiatook High School
Skiatook05.1995
Skills
- Office Administration / Management
- Human Resources Management / HIPPA
- Accounts Payable and Accounts Receivable
- Fundraising/Event Planning
- Recruiting
- Performance Management
- Customer Service
- Sales
- Kronos
- Meeting Support
- Multi-Line Phone Systems
- Cerner / Athena
- Medicare
- EMR Systems
- Certification by American Red Cross for CPR and AED
- Responding to customer situations with sensitivity
- Written Communication
- Filing & Organization
- Attention to Detail
- Identifying differences in materials, following instructions, and detecting details among distracting information
- demographicsd patient records
Additional Information
- Authorized to work in the US
- Covid Vaccinated
Languages
Spanish
Elementary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Front Office Associate
Ascension St John
04.2021 - Current
Asst. Mgr.
Walmart Inc
05.2015 - 12.2021
Office Manager
Cooper Appraisal
09.2014 - 01.2016
PBX Phone Operator/ Office Associate
Ascension St. John
05.2006 - 06.2014
Leasing Agent
Buena Vista Apartments
06.1999 - 03.2001
Certificate - Hospitality Travel & Tourism
Platt College
High school diploma or GED -
Skiatook High School
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