Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Johnson

Valencia,California

Summary

Reliable with track record of initiative and accuracy. Highly organized and consistently anticipates needs of clients.

Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality.

Dependable and quick-learning team player with effective communication and organization skills.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

26
26
years of professional experience

Work History

Customer Relations and App Support

Havana Savannah Coffeehouse
08.2020 - Current
  • Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
  • Listened to customers' questions and concerns to provide answers or responses.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Worked with App Development team in Serbia for 18 months to develop and designed features for mobile apps to provide mobile functionality.
  • Handle all app issue with customers and provide solutions. Continue working with team in Serbia to fix bugs and push updates.
  • Planned and executed strategies to increase customer loyalty and retention.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Oversaw successful marketing campaigns to increase restaurant exposure and awareness.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

VP of Operations

Oracle Post
05.2005 - 08.2007
  • Identified opportunities to improve business process flows and productivity.
  • Led development of strategic marketing plans to raise awareness and drive sales growth.
  • Collaborated with senior management to develop strategic initiatives and long term goals.
  • Established performance goals for department and outlined processes for achievement.
  • Performed administrative duties such as faxing and filing confidential documents, answering telephones and responding to emails.
  • Implemented crisis strategies to address timeline and budget deviances.
  • Created and distributed daily and weekly schedules to identify tasks with key deadlines.
  • Devised solutions for technical concerns, needs, budgets and processes to meet deadlines and budgets without compromising quality of project.
  • Built rapport with PR reps, crew members and talent to guarantee smooth interaction and resolution of conflicts.
  • Worked directly with production team to manage operations, logistics, workspaces and budgeting.
  • Developed digital archiving system to reduce search time of media content.
  • Remained composed and highly professional in fast-paced and constantly changing environment, effectively handling challenging situations and difficult individuals to achieve objectives.
  • Developed schedules for post - production audio editing, foley, sound effects and duplication for timely delivery.

VP of Operations

Wild Woods Post Production
05.1997 - 09.2005
  • Identified opportunities to improve business process flows and productivity.
  • Led development of strategic marketing plans to raise awareness and drive sales growth.
  • Collaborated with senior management to develop strategic initiatives and long term goals.
  • Established performance goals for department and outlined processes for achievement.
  • Performed administrative duties such as faxing and filing confidential documents, answering telephones and responding to emails.
  • Implemented crisis strategies to address timeline and budget deviances.
  • Created and distributed daily and weekly schedules to identify tasks with key deadlines.
  • Devised solutions for technical concerns, needs, budgets and processes to meet deadlines and budgets without compromising quality of project.
  • Built rapport with PR reps, crew members and talent to guarantee smooth interaction and resolution of conflicts.
  • Worked directly with production team to manage operations, logistics, workspaces and budgeting.
  • Developed digital archiving system to reduce search time of media content.
  • Remained composed and highly professional in fast-paced and constantly changing environment, effectively handling challenging situations and difficult individuals to achieve objectives.
  • Developed schedules for post - production audio editing, foley, sound effects and duplication for timely delivery.

Education

Liberal Arts And General Studies

University of Nebraska - Lincoln
Lincoln, NE

Skills

  • Document and Records Management
  • Calm and Professional Under Pressure
  • Problem-Solving Ability
  • Schedule Mastery
  • Special Assignments

Timeline

Customer Relations and App Support

Havana Savannah Coffeehouse
08.2020 - Current

VP of Operations

Oracle Post
05.2005 - 08.2007

VP of Operations

Wild Woods Post Production
05.1997 - 09.2005

Liberal Arts And General Studies

University of Nebraska - Lincoln

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Kimberly Johnson