Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Communication Skills
Awards
References
Timeline
Generic

Kimberly Johnson

Clayton,WI

Summary

Seeking an opportunity to utilize my expertise in retail operations and management to contribute to the growth of the organization. Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Retail Store Manager

Cellcom
03.2019 - Current
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed store organization, maintenance, and purchasing functions.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Mentored team members to enhance professional development and accountability in workplace.

Lead Retail Sales Consultant

Cellcom
06.2017 - 03.2019
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Greeted all customers cheerfully and asked open-ended questions to ascertain needs.

Retail Sales Consultant

Cellcom
09.2016 - 06.2017
  • Increased sales and customer satisfaction through personalized servicing.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Determined solutions for clients promptly and professionally.
  • Exceeded sales goals by utilizing exemplary customer service skills.
  • Greeted customers and helped with product questions, selections, and purchases.

Education

BACHELOR OF SCIENCE -

UW-STOUT
MENOMONIE, WIS

Skills

  • Conflict resolution
  • Community involvement
  • Profit and Loss Management
  • Cost Control
  • Problem-Solving
  • Retail Operations
  • Coaching and Mentoring
  • Friendly and Outgoing

Accomplishments

  • Increased sales by 18% by coaching sales representatives on new merchandising standards.
  • Exceeded monthly store sales goals 18 months in a row.

Certification

  • Mental Health first aid
  • CPR
  • Nsight university
  • Public speaking

Communication Skills

I recently took a class on public speaking to enhance my skills when interacting in group settings which has made me confident in my ability to communicate with consumers and consultants.

Awards

APEX Awards

Excellence in Sales

References

[Available upon request.]

Timeline

Retail Store Manager

Cellcom
03.2019 - Current

Lead Retail Sales Consultant

Cellcom
06.2017 - 03.2019

Retail Sales Consultant

Cellcom
09.2016 - 06.2017

BACHELOR OF SCIENCE -

UW-STOUT

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Kimberly Johnson