Kimberly Johnson
Kirksey,KY
Summary
Proven Office Manager and Administrative Assistant II at Murray State University, adept in database management and customer relations. Enhanced operational efficiency and customer satisfaction through innovative organizational strategies and effective communication. Excelled in critical thinking and problem-solving, ensuring streamlined processes and positive client interactions. Demonstrated excellence in Microsoft Office Suite and professional communication, contributing to a productive and positive work environment.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through [Number] years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
9
9
years of professional experience
Work History
Administrative Assistant II
Murray State University
12.2016 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained program, staff, and participant information by implementing a secure filing system adhering to federal regulations mandated by the Department of Education.
- Delivered excellent customer service through prompt responses to employee and student inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital participant information adhering to federal regulations mandated by the Department of Education.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Managed department budgets and generated financial reports for management review.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Liaised between clients and vendors and maintained effective lines of communication.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Office Manager
Falder's Inc.
08.2015 - 12.2016
- Provided exceptional customer service when addressing client inquiries or concerns via in-person, phone calls, and email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
Education
Business Administration W/Management Option
West Kentucky Community And Technical College
Paducah, KYBachelor of Integrated Studies - Communications
Murray State University
Murray, KY12.2024
High School Diploma -
Pleasure Ridge Park High School
Louisville, KY06.1991
Skills
Customer Service
Data Entry
Computer Skills
Office Administration
Microsoft Word
Time Management
Microsoft Excel
Customer Relations
Critical Thinking
Microsoft Office Suite
Office Management
Strong Problem Solver
Professional Communication
Database entry
Scheduling and calendar management
Dedicated Team Player
Verbal Communication
Data organization
Deadline-oriented
Records Management
Professional and mature
Calendar Management
Multi-Line Phone Systems
Spreadsheets
Event Coordination
Confidential Document Control
Complex Problem-Solving
Database Management
Timeline
Administrative Assistant II
Murray State University
12.2016 - Current
Office Manager
Falder's Inc.
08.2015 - 12.2016
Business Administration W/Management Option
West Kentucky Community And Technical College
Bachelor of Integrated Studies - Communications
Murray State University
High School Diploma -
Pleasure Ridge Park High School
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