KIMBERLY JOHNSON
San Antonio,TX
Summary
Hardworking, highly motivated individual job seeker with strong organizational skills eager to secure a Human Resources Coordinator position. Ready to help the team achieve company goals. Strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
11
11
years of professional experience
Work History
Bank Advocacy Specialist
USAA
02.2022 - Current
- Implement strategies to improve performance, accuracy, and quality
- Leverage strong communication skills to build relationships with clients
- Coordinate with cross-functional teams on projects and initiatives
- Develop specialized skills in customer service and client relations
- Review documents for accuracy prior to submission or publication
- Manage approximately 20 written complaints per day from members.
- Identified areas for improvement in existing systems and procedures
- Utilized tools to analyze data and recommend solutions
- Consulted with business owners to provide education and guidance on matters regarding business operations and financials.
Wealth Management Representative
USAA
09.2013 - 02.2022
- Successfully managed 4 projects simultaneously while maintaining high standards of performance.
- Collaborated with team members to identify areas of improvement in customer service processes.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Contributed to team sales goals by upselling products and services to customers.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Enhanced company reputation by providing exceptional customer service and support.
- Researched relevant resources to assist members, identified member representation needs and troubleshot next steps to provide optimal support for member.
Education
Bachelor of Arts (B.A.) in Human Resources -
University of The Incarnate Word
San Antonio, TexasSkills
- Customer Relations
- Process improvement
- Attention to detail
- Decision making
- Expert problem-solving
- Time management
- Organizational skills
- Cross-functional collaboration
- Conflict resolution
- Creative thinking
- Self-Motivation
- Teamwork and Collaboration
- Excellent Communication
- Documentation Management
- Proficient in Micorsoft Office
- Attention to Detail
References
References available upon request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bank Advocacy Specialist
USAA
02.2022 - Current
Wealth Management Representative
USAA
09.2013 - 02.2022
Bachelor of Arts (B.A.) in Human Resources -
University of The Incarnate Word
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