Summary
Overview
Work History
Education
Skills
Certification
References
Remoteworksetup
Timeline
Generic

Kimberly Johnson

Belton,MO

Summary

Highly skilled in navigating high-pressure environments, demonstrating advanced Microsoft Office proficiency and exceptional customer interaction abilities at Favorite Healthcare Staffing. Consistently achieving high customer satisfaction through conflict resolution and effective communication in high-volume settings, showcasing a commitment to excellence.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Delivery Driver

Uber Eats
07.2023 - Current
  • Safely and efficiently transported numerous passengers on a daily basis
  • Demonstrated strong navigation skills by effectively using GPS and other routing applications to identify optimal routes
  • Maintained a clean and safe vehicle environment to enhance the overall passenger experience
  • Consistently received high ratings from passengers, reflecting a commitment to providing excellent service

Customer Service Specialist/Staffing Specialist

Favorite Healthcare Staffing
Overland Park, Kansas
11.2017 - 07.2023
  • Provided excellent customer service via phone, chat, and email, resolving customer inquiries and issues effectively
  • Maintained high levels of customer satisfaction and built strong customer relationships
  • Handled high volumes of calls and inquiries in a fast-paced, call center environment
  • Demonstrated punctuality, reliability, and a strong work ethic
  • Utilized strong organizational skills to manage multiple tasks while maintaining accuracy and attention to detail
  • Documented all interactions with customers accurately in accordance with established protocols

Special Needs Bus Monitor

Apple Bus Company
Grandview, Missouri
05.2014 - 11.2018
  • Developed positive relationships with students and parents to foster a safe, supportive learning environment on the bus
  • Actively monitored student progress and provided feedback as needed regarding their behavior on the bus
  • Collaborated closely with school personnel to discuss any issues related to student behaviors or needs on the bus
  • Managed student behavior in a courteous and professional manner while monitoring student safety during bus rides
  • Maintained detailed logs of any incidents occurring during transport including reports of accidents or injuries sustained by passengers
  • Remained alert at all times for potential risks or dangers that may arise during transportation of special needs students

Education

High School Diploma -

Ruskin High School
Kansas City
12.1986

Skills

  • Proficient Verbal and Written Skills
  • Customer Interaction Proficiency
  • Effective Communication in Customer Service
  • Self-Motivated Remote Worker
  • Responsive to Changing Demands
  • Conflict Resolution Expertise
  • Advanced Microsoft Office Skills
  • Telecommunication Support Services
  • Customer Engagement in High-Volume Settings

Certification

Technical Support Fundamentals

References

References available upon request

Remoteworksetup

Reliable and High-Speed Internet Connection, Dedicated Home Office Space with a Quiet Environment for Focused Work

Timeline

Delivery Driver

Uber Eats
07.2023 - Current

Customer Service Specialist/Staffing Specialist

Favorite Healthcare Staffing
11.2017 - 07.2023

Special Needs Bus Monitor

Apple Bus Company
05.2014 - 11.2018

High School Diploma -

Ruskin High School

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Kimberly Johnson