Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kimberly Johnson

Rome,GA

Summary

  • Dynamic and results-oriented professional with extensive experience in customer service and technical support, notably at Toyo Tires North America. Excelled in conflict resolution and communication, enhancing customer loyalty and satisfaction. Skilled in data entry and multitasking, achieving significant improvements in resolution time and service quality. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

17
17
years of professional experience

Work History

Customer Service Representative/Record Coordinator

Toyo Tires North America
White, GA
11.2019 - Current
  • Addressed issues to drive customer satisfaction.
  • Delivered assistance to maintain positive experiences.
  • Handled complaints to build client trust.
  • Improved resolution time by addressing issues promptly.

Customer Service Representative

Manchester Home Healthcare
Acworth, GA
08.2017 - 11.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Service Rep./Document Processor

Shaw Industries
Cartersville, GA
05.2008 - 08.2017

Delivered comprehensive details about products and services.

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

High School Diploma -

Penn Foster High School
Scranton, PA
05.2016

Skills

  • Customer service
  • Technical support
  • Conflict resolution
  • Communication skills
  • Time management
  • Data entry
  • Multitasking
  • Attention to detail
  • Quality assurance
  • Order processing
  • Call center experience
  • Microsoft outlook
  • Scheduling
  • Paperwork processing
  • Live chat support

Languages

English
Professional Working

Timeline

Customer Service Representative/Record Coordinator

Toyo Tires North America
11.2019 - Current

Customer Service Representative

Manchester Home Healthcare
08.2017 - 11.2019

Customer Service Rep./Document Processor

Shaw Industries
05.2008 - 08.2017

High School Diploma -

Penn Foster High School

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Kimberly Johnson