Kimberly Johnson
Clayton,WI
Summary
Dynamic leader with a proven track record enhancing store sales through expert team training and merchandise strategizing. Skilled in retail operations and customer service, I excel in staff management, customer care and sales growth, achieving significant performance improvements. My approach combines decisive action with a quality assurance mindset, driving success and fostering positive customer relationships.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Retail Store Manager
CellCom Telecommunications
Rhinelander, WI
03.2019 - 12.2023
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Monitored employee performance and provided feedback on a regular basis.
- Orchestrated strategic events for special promotions.
- Drafted detailed reports on store performance for upper management review.
- Monitored store performance metrics, including sales, profitability, and customer service ratings.
- Performed regular audits to ensure compliance with company standards.
- Initiated new product training sessions for employees to improve product knowledge.
- Conducted regular meetings with staff members to discuss performance issues, or new initiatives.
- Conducted regular inventory counts throughout the year to maintain accurate records.
- Oversaw daily retail store operations, ensuring efficient staff scheduling and seamless customer service.
- Established weekly and monthly goals for the sales staff to achieve desired results.
- Connected with customers to provide assistance, and collect feedback to optimize operations.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Hired and trained positive, enthusiastic employees to boost the talents of the retail team.
- Mentored employees in the management of complicated sales, complex issues, and difficult customers.
- Increased store sales by helping to cross-selling complementary items.
Lead Retail Sales Consultant
CellCom Telecommunications
Rhinelander, WI
09.2016 - 03.2019
- Performed daily opening and closing procedures.
- Maintained up-to-date knowledge of all products offered by the company in order to provide customers with accurate information regarding features and benefits.
- Resolved customer complaints professionally, in a timely manner, while maintaining positive relationships.
- Participated in community outreach programs designed to promote the brand's image within local markets.
- Maintained up-to-date knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Assisted customers with selecting appropriate merchandise based on their needs and preferences.
- Provided guidance to team members on how to meet individual sales goals and quotas.
- Monitored team sales targets, and addressed deficiencies.
- Built a talented and successful team that increased department sales.
- Handled high-volume sales with cash, credit, and gift card transactions, balancing the cash drawer at the end of the shift with a 100% accuracy rate.
- Increased store sales by cross-selling complementary items.
- Greeted guests promptly with a positive attitude, and asked open-ended questions to better understand their shopping needs.
- Handled customer complaints and issues, ensuring satisfaction, and maintaining the store's reputation.
- Managed a team of sales associates, ensuring high levels of customer service, and sales performance.
- Placed special orders or called other stores to find the desired items.
Education
Bachelor of Science - Hotel And Restaurant Management
University of Wisconsin-STOUT
Menomonie, WI08-1988
Skills
- Customer service
- Retail Employee Training
- Merchandise strategizing
- Retail Operations
- Problem solving
- Sales Leadership
- Store Opening and Closing
- Goal setting
- Sales growth
- Hiring and training
- Performance monitoring
- Inventory control
- Quality assurance mindset
- Market trend awareness
- Meticulous Attention to Detail
- Decision-making
- Staff management
- Store maintenance
- Quality Assurance
- Sales analysis
- Dependable and reliable
- Employee scheduling
- Recruitment and hiring
- Shift scheduling
Affiliations
- Top Sales for month, quarter and year
- Year End Sales goal achievement
- Salesmen of the Year- 2018 and 2019
- Reading
- Traveling
- Fishing
- Golf
- Hiking
Certification
- Mental Health First Aid
- Red Cross CPR
- Nsight University
- Public Speaking
- True Colors (I and II)
- DDI Leadership training
- DDI Sales and advanced sales training
- STAR interviewing method
References
References available upon request.
Timeline
Retail Store Manager
CellCom Telecommunications
03.2019 - 12.2023
Lead Retail Sales Consultant
CellCom Telecommunications
09.2016 - 03.2019
Bachelor of Science - Hotel And Restaurant Management
University of Wisconsin-STOUT
Similar Profiles
Noah MendelsonNoah Mendelson
Store Manager at Cellcom CommunicationsStore Manager at Cellcom Communications
Tyler BawartTyler Bawart
Sales Representative at CellcomSales Representative at Cellcom
Jebb FilzJebb Filz
Wireless Consultant at CellcomWireless Consultant at Cellcom