Kimberly Johnson
Hillside,NJ
Summary
Dynamic professional with a strong customer service focus and exceptional organizational skills, demonstrated during my tenure at Regus Management Group. Proven ability to enhance client experiences through effective communication. Recognized for streamlining operations and fostering a welcoming environment, contributing to improved client satisfaction and operational efficiency.
Overview
15
15
years of professional experience
Work History
Receptionist, Facilities Department
Regus Management Group
03.2024 - Current
- Assisted with onboarding new clients by preparing welcome packages and coordinating workspace setup for seamless integration into the company culture.
- Contributed to a positive work environment by greeting all employees, visitors, and vendors with a friendly attitude and helpful demeanor.
- Ensured timely delivery of packages by logging incoming shipments accurately and notifying recipients promptly upon arrival at the facility.
- Assisted in coordinating facility maintenance, ensuring a clean and organized environment for employees and visitors.
- Managed conference room scheduling, resolving conflicts efficiently to ensure smooth operations.
- Maintained accurate records of office supplies inventory, implementing cost-saving measures through strategic purchasing decisions.
- Corresponded with clients through email, telephone, or postal mail.
- Welcomed clients with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Handled assignments independently with good judgement and critical thinking skills.
- Responded to inquiries from callers seeking information.
Patient Service Representative
Twin Boro Physical Therapy
03.2021 - 03.2024
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations..
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Took copayments and compiled daily financial records.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Streamlined appointment scheduling for increased patient convenience and reduced no-show rates.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Facilitated communication between patients and various departments and staff.
- Supported new Patient Service Representatives'' orientation process by sharing expertise on office procedures.
Manager of Direct Support Professional
Upstate Cerebral Palsy
06.2018 - 10.2021
- Increased community integration for clients through the organization of social events, volunteer opportunities, and outings.
- Ensured compliance with all federal, state, and agency regulations by conducting regular audits of client files and documentation practices.
- Conducted regular performance evaluations for direct support professionals to identify areas of improvement and guide professional development.
- Ensured client safety and well-being through thorough monitoring, documentation, and reporting of incidents and progress.
- Addressed behavioral challenges proactively by implementing positive behavior supports and collaborating with behavioral specialists.
- Assisted in staffing decisions including selection, hiring, training, scheduling, and mentoring new team members to ensure quality care provision.
- Collaborated with healthcare providers to coordinate medical appointments for clients, ensuring proper follow-up on treatments and recommendations.
- Maintained clean, safe, and well-organized patient environment.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Demonstrated exceptional leadership qualities by guiding direct support professionals towards achieving established goals while maintaining a positive work environment.
- Improved staff efficiency through effective communication, training, and performance evaluations.
- Strengthened relationships between clients, families, and team members by fostering open communication channels and addressing concerns promptly.
Waitress
Applebee's Neighborhood Grill & Bar
12.2015 - 05.2018
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Increased sales significantly by upselling higher-end products to customers.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Receptionist Administrator
Automann
09.2010 - 12.2015
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Maintained inventory of office supplies, preventing shortages and supporting daily operations.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
Education
Associate Of Applied Science -
Essex County College
Newark, NJSkills
- Customer service focus
- Strong organizational
- Telephone skills
- Front desk operations
- Customer/Client relations
- Verbal and written communication
- Scheduling appointments
- Documentation and reporting
- Service-oriented mindset
- Administrative support
Timeline
Receptionist, Facilities Department
Regus Management Group
03.2024 - Current
Patient Service Representative
Twin Boro Physical Therapy
03.2021 - 03.2024
Manager of Direct Support Professional
Upstate Cerebral Palsy
06.2018 - 10.2021
Waitress
Applebee's Neighborhood Grill & Bar
12.2015 - 05.2018
Receptionist Administrator
Automann
09.2010 - 12.2015
Associate Of Applied Science -
Essex County College
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