Summary
Overview
Work History
Education
Skills
Location
Affiliations
Quote
Community Service
Timeline
Professional Development
References
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Kimberly Johnson

Kimberly Johnson

Kirksey,KY

Summary

Organized professional in administrative support known for high productivity and efficiency in task completion. Skilled in data entry, calendar management, and document preparation, ensuring smooth operational flow. Excel in communication, problem-solving, and time management, contributing to successful team collaboration and project execution.

Overview

17
17
years of professional experience

Work History

Administrative Assistant II

Murray State University
Murray, KY
12.2016 - Current
  • Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Completed forms, reports, logs, and records to handle all documentation for human resources.
  • Managed filing system, entered data, and completed other clerical tasks.
  • Continually sought methods for improving daily operations, client communications, recordkeeping, and data entry for increased efficiency.
  • Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Maintained confidentiality of sensitive information according to university, state, and federal regulations.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Supported the Program Director by managing budgets, scheduling appointments, and organizing itineraries.
  • Performed research to collect and record industry data.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Maintained inventory of office supplies and placed orders.
  • Maintained relationships with the university President, multiple vice presidents, Department and Program Directors, off-campus constituents, and students.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Reduced financial discrepancies by accurately analyzing and managing department budgets and program expenses using BANNER and Excel workbooks.
  • Drafted, formatted, proofread, and researched letters, memos, reports, emails, presentations, and other written correspondence.
  • Trained and mentored staff members in program policies, daily task execution, and industry best practices.

Office Manager

Falder's Inc.
Mayfield, KY
08.2015 - 12.2016
  • Oversaw office inventory activities through ordering, creating requisitions, and stocking shipments received.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Reduced waste and pursued revenue development strategies to align the department with sales and profit targets.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills, and an analytical nature to resolve customer concerns and promote loyalty.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries in Quickbooks.
  • Tracked invoices and payments to ensure the accuracy of accounts receivable and payable information.
  • Monitored payments due from clients and promptly contacted clients with past-due balances.

Customer Support Specialist

Caudill Seed Company
Louisville, KY
02.2008 - 08.2015
  • Identified and addressed compliance issues within the trucking division.
  • Collaborated closely with KDOT officials in Frankfort, KY, and attended targeted training sessions.
  • Implemented strict policies and procedures, trained management, staff, and drivers.
  • Installed electronic logging systems in company trucks, and created a tracking system in MS Excel that brought the division back into compliance.
  • Evaluated software or hardware to recommend improvements or upgrades.
  • Ensured smooth and efficient operations moving forward, and eliminated costly fines.
  • Performed variety of clerical and administrative duties pertaining to on-site support.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Collaborated closely with other departments, such as accounting or transportation, to resolve complex customer issues quickly and efficiently.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Prioritized workloads to meet customer needs and maintain established deadlines in fast-paced environment.
  • Maintained an audit trail and statistical records related to regulated agricultural crops and chemicals.

Education

Bachelor of Science - Communications

Murray State University
Murray, KY
12-2024

Skills

  • Strong verbal and written communication
  • Interpersonal awareness
  • Team-building skills
  • Implementing solutions to enhance operations,
  • Time and task management
  • Collaboration with diverse groups
  • Schedule management
  • Meticulous attention to detail
  • Business writing
  • Attendance record management
  • Full-cycle accounting

Location

Able to relocate to Maryland, Virginia, North Carolina, South Carolina, and Florida.

Affiliations

  • Councel for Opportunity in Education
  • Southern Associatin of Educational Opportunity Programs Personnel
  • KY TRIO

Quote

There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin

Community Service

  • Crums Lane Elementary School
  • Farnsley Middle School
  • Holy Cross High School
  • The Valley Community Christian Church

          Board of Directors - Secretary

          New Church Development Team - Member

          Sunday School Leader 

          The Learning Center

          Youth Group

  • Middletown Community Church

          Bible Study

          Youth Group

          Homeless Ministry

  • Community Coat Closet - Founder
  • Southwest Community Ministries

Timeline

Administrative Assistant II

Murray State University
12.2016 - Current

Office Manager

Falder's Inc.
08.2015 - 12.2016

Customer Support Specialist

Caudill Seed Company
02.2008 - 08.2015

Bachelor of Science - Communications

Murray State University

Professional Development

  • Teaching Stronger Brains: Promoting Student Strengths, Character, Gratitude, Hope, and Agency in a Deficit-Focused Age.
  • Council for Opportunity in Education Grant Writing Workshops.
  • Best Practices Clearinghouse: Supporting Students' Social, Emotional, Behavioral, and Academic Well-Being, and Success.
  • Mindspring Mental Health Alliance: Creating a Low-Stress Environment and Minimizing Crisis.
  • The Rural Summit 2024:From Cradle to Career.

References

References available upon request.

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