Kimberly Johnston
Nixa,MO
Summary
Compassionate worker that strives for high productivity and efficient task completion. Possess specialized skills in animal care, medication administration, and facility maintenance to ensure optimal environment for animals. Excel in time management, empathy, and communication, utilizing these soft skills to effectively interact with pets and owners while maintaining smooth operational flow.
Devoted professional with deep love of animals and readiness to take on any care assignments. Protects animals and guests from undue risks with careful management of animal spaces and behaviors. Team-oriented professional always ready to handle everything from administrative to facilities maintenance in tasks in support of animal care needs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Kennel Tech, Vet Tech and Reception
Saaf - Springfield Animal Advocacy
Springfield, MO
10.2024 - Current
- Cleaned and maintained kennel areas, including cages, runs, and yards.
- Provided daily care for animals in the kennel, such as feeding, watering, grooming, exercising and administering medications.
- Checked animals regularly to ensure they were healthy and comfortable.
- Assisted veterinarians with medical treatments and examinations of animals.
- Monitored animal behavior to detect signs of illness or distress and reported any changes to supervisors or veterinarians.
- Ensured all safety protocols were followed when handling dangerous or aggressive animals.
- Maintained accurate records of animal health care history, vaccinations and other activities related to their stay at the kennel.
- Kept a clean environment by disposing of waste materials properly according to regulations.
- Administered medication as prescribed by veterinarians.
- Performed basic grooming services such as brushing fur, trimming nails and cleaning ears.
- Responded quickly to emergency situations involving injured or ill animals.
- Assisted in training new kennel staff members on proper animal handling techniques.
- Adhered to facility policies regarding animal rights and welfare.
- Interacted with customers during check-in and check-out process.
- Scheduled boarding reservations for customers' pets.
- Communicated effectively with pet owners about their pet's needs while staying at the kennel.
- Conducted daily inspections of the facility grounds for potential hazards or maintenance needs.
- Supported animal health by keeping areas clean, neat and properly sanitized.
- Stayed on top of laundry, sweeping and disinfection protocols.
- Kept dogs safe by remaining alert to environmental conditions and nearby animals.
- Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
- Walked animals outside to avoid accidents in play areas or bedding.
- Created consistent workflows by assisting with washing, drying and folding duties.
- Treated superficial wounds and called in veterinarian assistance for more complex concerns.
Vet Tech, Kennel Tech and Reception
Howliday Inn Pet Resort
Rogersville, MO
03.2024 - 10.2024
- Cleaned and maintained kennel areas, including cages, runs, and yards.
- Provided daily care for animals in the kennel, such as feeding, watering, grooming, exercising and administering medications.
- Checked animals regularly to ensure they were healthy and comfortable.
- Transported animals to veterinary appointments or other facilities as needed.
- Monitored animal behavior to detect signs of illness or distress and reported any changes to supervisors or veterinarians.
- Ensured all safety protocols were followed when handling dangerous or aggressive animals.
- Maintained accurate records of animal health care history, vaccinations and other activities related to their stay at the kennel.
- Kept a clean environment by disposing of waste materials properly according to regulations.
- Administered medication as prescribed by veterinarians.
- Performed basic grooming services such as brushing fur, trimming nails and cleaning ears.
- Responded quickly to emergency situations involving injured or ill animals.
- Assisted in training new kennel staff members on proper animal handling techniques.
- Adhered to facility policies regarding animal rights and welfare.
- Interacted with customers during check-in and check-out process.
- Scheduled boarding reservations for customers' pets.
- Communicated effectively with pet owners about their pet's needs while staying at the kennel.
- Conducted daily inspections of the facility grounds for potential hazards or maintenance needs.
- Supported animal health by keeping areas clean, neat and properly sanitized.
- Stayed on top of laundry, sweeping and disinfection protocols.
- Cleaned living areas to provide healthy environment for boarded animals.
- Monitored safety of every animal to prevent injuries from other animals or environmental hazards.
- Exercised animals to maintain physical and mental health.
- Kept dogs safe by remaining alert to environmental conditions and nearby animals.
- Maintained clean and orderly play yards, kennels and cages.
- Promoted optimal animal health by feeding and watering on regular schedule.
- Prepared food to meet needs of animals under care with appropriate meals.
- Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
- Followed consistent safety procedures, maintained visible animal identification and checked tags to minimize care errors.
- Walked dogs while enforcing good behavior and manners.
- Assisted grooming staff with nail clipping, blow-drying and combing during peak hours and holidays.
- Walked animals outside to avoid accidents in play areas or bedding.
- Created consistent workflows by assisting with washing, drying and folding duties.
- Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided.
- Explained lodging, grooming, and care services to pet owners and cross-sold specialty products.
- Refilled shampoo bottles, sanitized clippers, combs, and brushes, and placed clean towels at each station following shift completion.
- Treated superficial wounds and called in veterinarian assistance for more complex concerns.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Played with dogs and cats to maintain socialization and reduce stress.
- Followed precise feeding instructions and schedules for animals under care.
- Walked and exercised dogs during owner absences.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Bathed and groomed pets using gentle techniques.
- Delivered excellent service to pet owners to drive repeat business.
- Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
- Cleaned and maintained kennels, holding areas and surgical rooms.
- Administered medications to animals.
- Taught animals sit, stay and other basic commands.
- Reviewed pet records from daily visits and appointments, entering important data into system.
- Socialized animals to prepare for adoption.
- Scheduled grooming and veterinary appointments for animals.
Sales Manager
Sunrise Communications
Springfield , MO
02.2017 - 12.2019
- Developed and implemented sales strategies to increase market share.
- Established relationships with key clients, while maintaining existing customer base.
- Created and presented monthly reports to management on sales performance.
- Managed daily operations of sales department, including supervision of staff members.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Maintained accurate records of all transactions between customers and company representatives.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Resolved customer complaints regarding sales and service.
- Coached, developed and motivated team to achieve revenue goals.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Supported sales team members to drive growth and development.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- .Created Schedules and maintained payroll for 25+ agents
Education
High School Diploma -
Nixa High School
Nixa, MO05-2000
Skills
- Scheduling Events and Programs
- Professional Demeanor
- Staff Training
- Conflict Resolution
- CPR Certification
- Community Outreach
- Staff Supervision
- Customer and Service-Oriented
- Documentation and Recordkeeping
- Adaptability and Flexibility
- Emergency Response
- Social Media Management
- Administer first aid
- Active Listening
- Maintain facilities
- Multitasking Abilities
- Professionalism
- Attention to Detail
- Facilities Management
- Decision-Making
- Problem-Solving
- Community Outreach Programs
Affiliations
I am currently balancing opening a doggie daycare, boarding and grooming facility in Bolivar. I'm the mother of a 22 yr old daughter, 16 yr old son and a 15 yr old son. I spend a lot of my free time attending dart tournaments, football games and wrestling matches.
Accomplishments
When I worked at Sunrise communications I started out as a sales agent on the floor and very quickly became a top selling agent. Within 3 months I became the top selling agent in the company and was put in charge of launching new campaigns and building new sales teams.
My agents became the top selling team in the company.
At Howliday Inn I was quickly put in a management position.
Certification
Rescue Initiative- CPR and first aid
Timeline
Kennel Tech, Vet Tech and Reception
Saaf - Springfield Animal Advocacy
10.2024 - Current
Vet Tech, Kennel Tech and Reception
Howliday Inn Pet Resort
03.2024 - 10.2024
Sales Manager
Sunrise Communications
02.2017 - 12.2019
High School Diploma -
Nixa High School
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