Kimberly Jones
Summary
Detail-oriented and forward-thinking team player with strong organizational and interpersonal relationship skills. Ability to handle multiple projects simultaneously with a high degree of accuracy and integrity. A hardworking and passionate professional with strong leadership skills, I am eager to secure a position that meets my unique skill set. Ready to join an organization with a community based mission. I have a proven track record of initiating practical improvement strategies to enhance a company's effectiveness. I am seeking a position that offers professional challenges that will allow me to utilize and enhance my interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Flight Attendant Recruiter
Compass Airlines
10.2019 - 03.2021
- Responsible for recruiting prospective flight attendant candidates through the interview process.
- Verified qualifications through one on one interviews, screening, technical and non-technical questions.
- Determined candidates overall suitability in accordance with established policies.
- Reviewed online applications and assessment of applicants, screened resumes, and verified background checks.
- Facilitated recruitment events, coordinated new hire orientation, and provided guidance to new hires for initial 6 week training.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures. Shared new knowledge with teammates, and contributed to continuous improvement efforts.
- Used excellent customer service skills in explaining company policies and procedures.
- Updated tracking system with candidate status and ensured accurate information on candidates is recorded in the system.
- Adhered to standard processes for data management and be accountable for timely and accurate communication to all key stakeholders in the hiring process.
Flight Attendant
Skywest Airlines
03.2017 - 05.2019
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to kept abreast of all new requirements and procedures.
- Used excellent customer service skills in addressing passengers' needs.
Health Coordinator
Resurrection Temple Church
03.2011 - 06.2017
- Liaised with other church coordinators and healthcare professionals to develop comprehensive and engaging activities aimed at improving the health and education of services and resources available to disparate communities.
- Spearheaded and implemented new projects to expand scope of engagement for diverse church members.
- Established and maintained effective communication with pastor's, community members/organizations, and members to promote high quality care and engagement.
- Implemented successful program initiatives (cancer awareness and prevention, diabetes education, mental health awareness).
- Facilitated three yearly health based events for community and church members.
Dean of Students
Minnesota School Of Science
08.2012 - 06.2013
- Backed up instructors in handling disruptive students and implemented fair protocols to resolve situations.
- Organized individualized behavior improvement plans for students struggling with compliance.
- Developed strategies to improve student behavior school-wide and help teachers better manage classroom environments.
- Established and enforced clear school-wide disciplinary procedures to protect students and staff.
- Led efforts to boost student attendance and on-time arrivals with ambitious parent relations initiatives.
- Coordinated smooth mealtimes and student transitions.
- Held staff accountable for implementing airtight school-wide systems and processes.
- Improved policies and procedures to maximize student safety and campus security.
- Collaborated with faculty, staff and students to identify and address institutional challenges.
Project Manager
Minnesota Sinfonia
02.2010 - 02.2012
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Provided detailed project status updates to stakeholders and executive management.
- Identified plans and resources required to meet project goals and objectives.
- Developed and initiated projects, managed costs, and monitored performance.
- Coordinated material procurement and required services for projects within budget requirements.
- Prepared and submitted project invoices for review and approval.
- Managed projects from procurement to commission.
- Negotiated and managed third-party contracts related to project deliverables.
- Maintained open communication by presenting regular updates on project status to customers.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Analyzed project performance data to identify areas of improvement.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Facilitated workshops to collect project requirements and user feedback.
Education
Ph.D. - Education
Fielding Graduate University
Santa Barbara, CA06.2024
Master of Arts - Education
Fielding Graduate University
Santa Barbara, CA05.2023
Bachelor of Arts - Liberal Arts
Jackson State University
Jackson, MS06.1994
Skills
- Conflict Resolution
- Project Requirements
- Microsoft Word
- Report Generation
- Conflict Mediation
- Team Oversight
- Critical Thinking
- Public Interaction
- Interpersonal Communications
- Company Culture and Values
- Relationship Management
- Active Learning
- Social Perceptiveness
- Complex Problem-Solving
- Public Speaking
- Community engagement
- Program management
- Family advocacy
Timeline
Flight Attendant Recruiter
Compass Airlines
10.2019 - 03.2021
Flight Attendant
Skywest Airlines
03.2017 - 05.2019
Dean of Students
Minnesota School Of Science
08.2012 - 06.2013
Health Coordinator
Resurrection Temple Church
03.2011 - 06.2017
Project Manager
Minnesota Sinfonia
02.2010 - 02.2012
Ph.D. - Education
Fielding Graduate University
Master of Arts - Education
Fielding Graduate University
Bachelor of Arts - Liberal Arts
Jackson State University
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