Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Kimberly Jones

Kimberly Jones

Fort Worth,TX

Summary

Fast learning, enthusiastic, relationship focused, detail-oriented and results-driven professional with extensive experience in consumer lending operations from loan origination to loan servicing and completion. Skilled leader and well-known for executing successful, new customer focused initiatives. Strong facilitator in creating dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success. Proven ability to multi-task and meet project deadlines.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Remarketing Solutions Team Leader

GM Financial
05.2019 - Current
  • Developed, lead and established a team of 12 members through remarketing strategic initiatives and milestones
  • Championed process and system improvements while managing KPI’s for multiple Remarketing processes
  • Managing workflow activities for two unique processes
  • Responsible for the administration and completion of successful remarketing of return assets
  • Partnering with Customer Experience Internal Teams, Third Party Vendors, Auctions, DMV’s Internal Staff to improve tasks and deliverables
  • Ensures compliance of state and departmental regulations relative to remarketing a repossessed vehicle
  • Functioning knowledge of applicable state, federal and international laws and regulations
  • Facilitating meetings with team members, leaders, support groups and business partners to build awareness of process gaps while improving efficiencies
  • Managing weekly audits for team members
  • Empowering team members through cross training and working with associates to create their own development plan
  • Partnering with Process Excellence and Compliance to ensure business policies, processes, standards, procedures are maintained.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.

Senior Credit Analyst

Olmsted Kirk Equipment & Supply
04.2017 - 05.2019
  • Performs in-depth financial statement analysis to manage new and existing relationships with exposures >$5M in addition to high risk credits
  • Reviewed commercial and consumer credit applications submitted by Olmsted-Kirk Sales Team to approve, conditionally approve, or decline financing of Olmsted Kirk Paper and Equipment Supply
  • Managed credit application process to include credit verification and determines credit limits
  • Performs analysis of credit reports, financials, etc
  • To provide the status on credit and operating statements
  • Assisted with analysis and reporting on credit memos and write-off activity
  • Operating in AS400 operations and administration
  • Performed A/R collections.
  • Analyzed customer data such as financial statements to determine level of risk involved for extending credit.

Asset Recovery Supervisor

Ally Financial
01.2014 - 04.2017
  • Coached and mentored 15 employees regarding service levels, deficiency balances, title discrepancies, debt validation and handling dispute resolution for Loss Mitigation via our core system
  • Conducted monthly team and departmental audits
  • Managed title, lien releases, billing credits and adjustments
  • Vendor Management
  • Identified and implemented solutions to improve processes with emphasis on reducing risk and improving efficiency
  • Ensured loss mitigation workout solutions were conducted within all investor and insurer guidelines
  • Provided feedback to senior management on issues negatively impacting compliance with regulations
  • Handled highly-escalated disputes and requests from senior leaders and stakeholders
  • Attended onsite and off-site project meetings with stakeholders and recorded notes
  • Contributed to the development of desk procedures and process improvements across Loss Mitigation.

Credit and Collections Analyst

Murphy Hoffman Company-MHC Kenworth
10.2012 - 01.2014
  • Managed inbound and outbound calls and corresponded with customers
  • Updating internal policies to align with applicable state, federal and international laws and regulations
  • Analyzed Dun & Bradstreet reports to determine credit worthiness of small business/commercial accounts
  • Examined and approved credit $50k- $500k for small, medium and large business accounts
  • Established credit limits for new and existing clients
  • Mailed out Demand Letters
  • Administered Wire transfers, ACH drafts and credit card processing services to expedite insurance settlements
  • Liaison for local branches by handling client escalated disputes
  • Prepared monthly reporting for Senior Managers and Branch Leads
  • Arranged terms for repayment on bad debt deficiency balances.
  • Negotiated payment plans with delinquent customers, achieving successful repayment outcomes without legal intervention.

Client Services Specialist

Mercedes Benz Financial Services
11.2011 - 10.2012
  • Reviewed and responded to ACDV and AUD requests, as well as verbal and written disputes from consumers/debtors in an accurate and timely manner, while also ensuring compliance with the requirements of all relevant collections laws and regulations
  • Reviewed and responded to faxes, letters and e-mail correspondence from consumers/debtors in an accurate and timely manner, while also ensuring compliance with the requirements of all relevant collection laws and regulations.

Remarketing Strategic Operations Team Leader

TD Auto Finance
08.2007 - 11.2011
  • Reviewed and approved costs and fees associated with impounding, repossessing, storing, and selling the vehicle and completed all documentation according to company policy
  • Maintained a comprehensive and current knowledge of applicable state laws, regulations and other codes; and can reasonably apply those standards when dealing with tow companies and customers
  • Worked with internal and external vendors on fees associated with vehicles being towed, seized or impounded
  • Coordinated, designed and implemented business processes for past maturity and disposition accounts ensuring a smooth transition and closure of every account
  • Effectively managed 15 Lease Finalization Specialists for the collection of the maturity invoice balance due at lease end
  • Developed strategies for performance enhancements through monthly coaching workshops, “Lunch and Learns”, “Side by Sides”, “” Mentoring Moments” and Quality Monitoring” Sessions
  • Identified opportunities for process improvement and implemented solutions
  • Partnered with Operations and Sales to develop maturity billing solutions
  • Facilitated customer and vendor meetings to resolve billing concerns negotiate settlements/payment plans and promote customer care
  • Implemented scorecards that ensured quality monitoring and compliance of agents
  • Increased department morale and recognition of team members by creating the Remarketing Special Projects Committee
  • Initiated the re-design of the billing adjustment.

Remarketing Program Advisor/Loss Mitigation Specialist

Chrysler Financial & Daimler-Chrysler Financial Services
08.2001 - 08.2007
  • Marketed off-lease vehicles for contracted residual values and arranged finance options in line with credit and account history, generated record sales performance, averaged $500K in sales revenue per month
  • Exceeded monthly sales quota 10 out of 12 months
  • Negotiated account reconciliations and payment settlement terms with clients at lease-end to achieve company profit margins and loss targets
  • Surpassed monthly collection and service level goals at 85%
  • Achieved 100% of sales goals the first quarter of 2004 and 2005
  • Daimler Chrysler Financial Services Excellence Award Recipient in 2006 and 2007.

Education

B.A. Political Science - Political Science And Government

University of Texas, Arlington, TX
05.2001

Skills

  • Teamwork and Collaboration
  • Attention to Detail
  • People Management
  • Coaching and Mentoring
  • Complex Problem-Solving
  • Analytical Thinking
  • Quality Improvement
  • Conflict Resolution
  • Performance Evaluations
  • MS Word, Excel, PowerPoint
  • SharePoint
  • Oracle
  • AS400
  • Salesforce
  • E-Oscar
  • SHAW Collections & Recovery

Accomplishments

  • Managed the first cross-functional team in the lease finalization department’s merger between Chrysler Financial and Mercedes Benz Financial in 2006.
  • Achieved an overall rating of “Exceeds Expectations” for 2010 Performance and Development Evaluation, in addition to receiving an “Exceptional” rating on exceeding all sales targeting goals.
  • Mitigated losses for the company of $242K for 2010 and $442k for 2011 quarterly.
  • Reconciled property tax discrepancies for immediate resolution saving the company $20K in 2010.
  • Record breaking $515,000 in Insurance Recoveries collected for April 2020. Highest amount ever collected in the history of the company for Remarketing Asset Insurance.

Certification

  • Consumer Credit Compliance Certification

Timeline

Remarketing Solutions Team Leader - GM Financial
05.2019 - Current
Senior Credit Analyst - Olmsted Kirk Equipment & Supply
04.2017 - 05.2019
Asset Recovery Supervisor - Ally Financial
01.2014 - 04.2017
Credit and Collections Analyst - Murphy Hoffman Company-MHC Kenworth
10.2012 - 01.2014
Client Services Specialist - Mercedes Benz Financial Services
11.2011 - 10.2012
Remarketing Strategic Operations Team Leader - TD Auto Finance
08.2007 - 11.2011
Remarketing Program Advisor/Loss Mitigation Specialist - Chrysler Financial & Daimler-Chrysler Financial Services
08.2001 - 08.2007
University of Texas - B.A. Political Science, Political Science And Government

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Kimberly Jones