Kimberly Jones
Maiden,NC
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
22
22
years of professional experience
Work History
Office Manager
Maiden Small Animal Hospital
Maiden, NC
03.2015 - Current
- Managed, scheduled and coordinated office functions and activities for employees.
- Processed payroll accurately ensuring all employees were paid on time.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Organized company events including holiday parties, team building activities .
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
Pharmacy Technician
Fallston Pharmacy/Stanley Drug Store
Fallston/Stanley, NC
11.2014 - 03.2015
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Verified accuracy of medication labels before they were dispensed to customers.
- Assisted pharmacists in filling prescription orders accurately and efficiently.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
Pharmacy Technician
Walkers Pharmacy
Newton, NC
06.2003 - 11.2014
- Managed medication inventory, including ordering and restocking medications as necessary.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Verified accuracy of medication labels before they were dispensed to customers.
- Operated cash registers to accept payments from customers.
- Assisted pharmacists in filling prescription orders accurately and efficiently.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
Education
High School Diploma -
Chase High School
Forest City, NC05-1988
Skills
- Staff hiring
- Bookkeeping
- Billing
- Vendor engagement
- Customer relations
- Financial accounting
- Payroll processing
- Customer service
- Credit and collections
- Payroll and budgeting
- Team supervision
- Organizational skills
Timeline
Office Manager
Maiden Small Animal Hospital
03.2015 - Current
Pharmacy Technician
Fallston Pharmacy/Stanley Drug Store
11.2014 - 03.2015
Pharmacy Technician
Walkers Pharmacy
06.2003 - 11.2014
High School Diploma -
Chase High School
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