Kimberly Jones
Real Estate / Property Management
Blue Ridge,TX
Summary
Results-driven Operations Manager with a proven track record in delivering high-quality work and enhancing organizational efficiency. Recognized for excellent communication and teamwork abilities, consistently achieving company goals while maintaining exceptional customer service. Committed to continuous learning and professional development, leveraging strong interpersonal skills to improve customer satisfaction and address concerns effectively. Eager to streamline processes and workflows, contributing positively to team dynamics in fast-paced environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Operations Specialist, Renewals: Western United States
Pathlight Property Management
09.2023 - Current
- Oversee regional SFR portfolio contributing over $60M in yearly revenue generation.
- Execute a comprehensive analysis of lease contracts to highlight critical updates in renewal conditions, while ensuring compliance with applicable regulations and guidelines.
- Work closely with internal stakeholders during the contract negotiations or renewals process to ensure compliance with company policies and procedures, while meeting customer expectations.
- Negotiate lease renewals and rent increases as needed for the continued profitability of rental properties.
- Facilitate lease agreements, renewals, and terminations, maintaining optimal occupancy levels.
- Advise tenants on their rights and obligations under the terms of their respective leases.
- Maintain accurate records of all tenant interactions, including complaints, requests, and lease renewals.
- Enhance information retrieval through well-organized data systems.
- Streamline renewal processing procedures to enhance efficiency and reduce turnaround time.
- Foster team collaboration by facilitating open communication and coordination among team members.
- Ensure seamless client engagement by addressing inquiries efficiently.
- Achieve workflow improvements by optimizing processes.
Licensed Realtor®
The PCS Pro Network
01.2022 - 09.2023
- Conducted comprehensive market analysis to support strategic decision-making.
- Implemented relationship-focused initiatives to enhance lead generation efforts.
- Conducted property value assessments by leveraging market trends.
- Achieved optimal results through effectively structured negotiations.
- Supervised contract processes to safeguard conformity and minimize risk exposure.
- Fostered robust client connections through outstanding service.
- Regularly attended continuing education classes in order to stay up-to-date on new laws and regulations affecting real estate sales.
Assistant Property Manager
Sentinel Real Estate Corp.
03.2019 - 04.2021
- Provided administrative support for the property manager, including filing, typing correspondence, addressing inquiries, and scheduling meetings.
- Developed and managed highly skilled on-site staff through recruitment, training and motivation.
- Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
- Administered lease agreements, ensuring adherence to legal standards, and negotiating favorable terms.
- Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees.
- Initiated eviction proceedings when necessary according to state law guidelines.
- Handled security deposit refunds.
- Prepared monthly financial reports for review by the property manager.
- Oversaw property maintenance operations to uphold high standards of safety and aesthetic appeal.
- Coordinated with vendors to ensure timely delivery of services, and compliance with contractual obligations.
- Executed innovative marketing strategies to enhance property visibility and attract prospective tenants.
Leasing Consultant
Sentinel Real Estate Corp.
05.2017 - 04.2019
- Facilitated engaging property tours that highlighted key features and benefits to prospective tenants
- Executed in-depth market research to analyze trends and inform strategic decision-making
- Implemented rigorous tenant screening processes to ensure high-quality occupancy
- Drafted and negotiated lease agreements that aligned with organizational policies and regulations
- Resolved conflicts effectively through active listening and mediation techniques to maintain tenant satisfaction
- Enhanced client communication through regular updates and personalized interactions to foster strong relationships
Business Operations Manager
Denim & Rose
11.2016 - 12.2017
- Led diverse teams to achieve project goals and foster a collaborative work environment
- Managed budgets effectively to ensure optimal resource allocation and cost efficiency
- Formulated strategic plans that aligned organizational objectives with long-term goals
- Analyzed performance metrics to drive improvement initiatives and enhance productivity
- Streamlined processes to increase operational efficiency and reduce turnaround times
- Coordinated projects from inception to completion, ensuring timely delivery and stakeholder satisfaction
Restaurant and Retail Manager
The Naked Goat Farm
08.2015 - 09.2016
- Designed and implemented staff training programs to enhance team performance and ensure consistent service quality
- Analyzed and prepared detailed sales reports to inform business strategy and drive revenue growth
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly and effectively
- Coordinated staff scheduling to optimize workforce efficiency and meet operational demands
- Maintained accurate inventory management practices to ensure sufficient stock levels and minimize waste
- Enforced food safety compliance standards to guarantee a safe and hygienic environment for food preparation and service
Director of Operations
California Energy Marketing
12.2013 - 08.2015
- Led cross-functional teams to achieve project goals and foster collaboration across departments
- Managed departmental budgets to optimize resource allocation and reduce unnecessary expenditures
- Oversaw multiple projects, ensuring timely delivery and alignment with organizational objectives
- Formulated strategic plans that enhanced operational efficiency and guided long-term growth
- Implemented process improvements that increased productivity and streamlined workflows
- Engaged stakeholders to gather insights and ensure their needs were addressed throughout project lifecycles
Military Operations Trainer, Team Lead
SSI/Lewis Limited, LLC.
Fort Irwin, CA
03.2011 - 09.2013
- Led training exercises to enhance team performance and readiness for various operational scenarios
- Conducted risk assessments to identify potential hazards and implemented strategies to mitigate them
- Mentored junior personnel to foster their professional growth and improve team dynamics
- Developed training programs aimed at increasing skillsets and operational efficiency among team members
- Evaluated tactical strategies to optimize performance and ensure alignment with organizational and mission objectives
- Coordinated logistics operations to streamline processes and enhance overall supply chain efficiency
Education
Certificate - Real Estate, Tennessee
The CE Shop
Greenwood Village, CO12-2021
Graduate Certificate - Aviation Operations
US Army School of Aviation Operations
Fort Rucker, AL05-1999
High School Diploma -
California High School
San Ramon, CA06-1998
Certificate - Real Estate, Texas
The CE Shop
Greenwood Village, COSkills
- Defense Operations Experience
- Proficient in Microsoft Suite
- Client Account Management
- Process Optimization Management
- Collaborative Team Development
- Effective Project Management
- Effective Organizational Skills
- Real Estate Management
- Strategic Contract Negotiation
- Experience with YARDI Voyager, CRM tools, and other industry platforms
- Strong Communication Skills
- Telecommuting Expert
Certification
- REALTOR® - 2021
Accomplishments
- Assisted operations team to achieve highest lease retention rates in company history. 2023 - Present
- Consistently exceeded expressed retention goals quarter over quarter, 2023 - Present
- Successfully managed more than 5800 units, accounting for more than $60M in annual revenue.
Languages
ASL
Elementary
Affiliations
- Events Coordinator and Social Media Manager for local community group.
- Projects and Experiences Coordinator for local homeschool Co-op.
- Equine and Livestock Management
References
References available upon request.
Timeline
Operations Specialist, Renewals: Western United States
Pathlight Property Management
09.2023 - Current
Licensed Realtor®
The PCS Pro Network
01.2022 - 09.2023
Assistant Property Manager
Sentinel Real Estate Corp.
03.2019 - 04.2021
Leasing Consultant
Sentinel Real Estate Corp.
05.2017 - 04.2019
Business Operations Manager
Denim & Rose
11.2016 - 12.2017
Restaurant and Retail Manager
The Naked Goat Farm
08.2015 - 09.2016
Director of Operations
California Energy Marketing
12.2013 - 08.2015
Military Operations Trainer, Team Lead
SSI/Lewis Limited, LLC.
03.2011 - 09.2013
Certificate - Real Estate, Tennessee
The CE Shop
Graduate Certificate - Aviation Operations
US Army School of Aviation Operations
High School Diploma -
California High School
Certificate - Real Estate, Texas
The CE Shop
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