Summary
Overview
Work History
Education
Skills
Certification
Education
Timeline
Generic
Kimberly Jones

Kimberly Jones

Phoenixville,PA

Summary

Knowledgeable case manager with solid history of managing complex caseloads and providing comprehensive support to diverse client populations. Proven ability to assess client needs and develop tailored action plans that drive positive outcomes. Demonstrated strong communication and problem-solving skills in high-pressure environments.

Healthcare professional prepared for patient-centered roles in home healthcare. Known for delivering high-quality care and supporting patient independence. Recognized for strong collaboration with healthcare teams and adaptability in dynamic environments. Skilled in personal care, household management, and emotional support.

Overview

2008
2008
years of professional experience
1
1
Certification

Work History

HHA/CNA

Personal Healthcare
  • Communicated regularly with clients' families to provide updates on health and wellbeing.
  • Delivered top-notch care for adults with developmental disabilities, acquired illnesses or injuries.
  • .Utilized universal precautions and infection control principles in all aspects of care.
  • Supported families through difficult times by offering emotional support and education on important care tasks.
  • Documented vital statistics and coordinated with health care providers.
  • Scheduled and coordinated medical appointments.
  • Assisted with end-of-life care.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Helped patients complete range of motion exercises to prevent loss of function during care.

Clinicial Director

Spirit of Gheel
03.2006 - 07.2007
  • Interacted effectively with clinical staff and patients by using active listening and interpersonal skills.
  • Developed, implemented, revised, and evaluated policies and procedures.
  • Facilitate hiring of qualified personnel by interview applicants and making recommendations for employment.
  • Worked with executive director to develop nursing staff through education, evaluation, performance management, and competency improvement.
  • Monitored, analyzed, and corrected staff performance and worked with nurse manager to raise standards of practice.
  • Implemented new policies and educated staff on changes.
  • Provide ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
  • Coached and trained newly hired employees so that each understood job responsibilities and requirements of positions.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Communicated with patients, ensuring that medical information was kept private.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.

Case Manager

Spirit of Gheel
07.1999 - 06.2007
  • Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Monitored clients' progress and tracked client services to provide crisis interventions.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Facilitated individual and group sessions to promote positive behavior change for clients.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.

Director of Social Work

Spirit of Gheel
03.2003 - 03.2005


  • Planned and monitored staff hiring, disciplinary actions and continuing education initiatives.
  • Built and sustained trusting client relationships.
  • Developed and implemented training programs for staff.
  • Provided leadership, guidance and support to staff members.
  • Monitored case manager performances for successful treatment outcomes.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.

Education

Certified Recovery Specialist -

Villanova University
Villanova, PA

09.2017

Bachelor In Science - Behavioral Sciences

York College of Pennsylvania
York, PA
06.1999

Skills

  • Compassionate care
  • End-of-life care
  • Excellent communication skills
  • Critical thinking
  • Active listening
  • Problem solving
  • Critical thinking

Certification

Certified Mandated Reporter

Certified Nursing Assistant

Certified Recovery Specialist

Education

false

Timeline

Clinicial Director

Spirit of Gheel
03.2006 - 07.2007

Director of Social Work

Spirit of Gheel
03.2003 - 03.2005

Case Manager

Spirit of Gheel
07.1999 - 06.2007

Bachelor In Science - Behavioral Sciences

York College of Pennsylvania

HHA/CNA

Personal Healthcare

Certified Recovery Specialist -

Villanova University

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Kimberly Jones