Kimberly Jones
Anderson,IN
Summary
Dynamic housekeeping professional with extensive experience at Holiday Inn Club Resort, recognized for enhancing guest satisfaction through meticulous cleaning and effective team training. Proficient in stain removal and quality control, I excel in optimizing workflows and fostering collaboration, ensuring a pristine environment that consistently exceeds cleanliness standards.
Overview
15
15
years of professional experience
Work History
Residential Housekeeping
My Self Reliance
Fishers, IN
01.2020 - Current
- Optimized environmental cleanliness by working closely with housekeeping staff to establish effective cleaning schedules and methods.
- Coordinated recreational and leisure activities within the residential facility to promote socialization, relaxation, and overall quality of life for clients.
- Led strategic planning initiatives aimed at positioning the organization as a leader in providing high-quality residential services within the region.
- Worked with speed, accuracy and safety to complete residential, commercial and institutional jobs.
- Provided support to residents with daily needs, ensuring their well-being and satisfaction within the residential program.
- Enhanced customer satisfaction by providing thorough interior cleaning services for residential and commercial spaces.
Housekeeping and Laundry Attendant
Vacasa
California Hot Springs, CA
03.2019 - 06.2019
- Managed daily cleaning operations to ensure high standards of hygiene and presentation.
- Oversaw laundry processes, including sorting, washing, and folding linens efficiently.
- Trained new staff on cleaning protocols and safety procedures to enhance team performance.
- Implemented inventory tracking system for supplies, reducing waste and improving cost efficiency.
- Conducted regular inspections of guest rooms and common areas for quality assurance compliance.
- Developed schedules to optimize workflow and maintain consistent service delivery across shifts.
- Collaborated with management to identify areas for process improvement in housekeeping operations.
- Led team meetings to discuss challenges, share best practices, and foster a positive work environment.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Demonstrated flexibility with scheduling, often taking on additional shifts or extending hours when needed to ensure completion of tasks.
- Contributed to a positive work environment through effective communication and teamwork among housekeeping staff.
- Raised cleanliness standards in guest rooms by routinely inspecting completed work for quality assurance purposes.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Ensured timely room availability for incoming guests by efficiently completing housekeeping tasks within allotted time frames.
- Enhanced team productivity by collaborating with colleagues to complete tasks quickly and efficiently.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Improved guest satisfaction by maintaining a clean and organized environment in guest rooms and common areas.
- Played an integral role in maintaining a positive reputation for the hotel property, resulting from consistently well-maintained and clean accommodations.
- Promoted a safe working environment by adhering to established safety guidelines during all tasks performed.
- Delivered exceptional customer service experiences through prompt response to guests'' requests or concerns related to housekeeping matters.
- Elevated guest satisfaction rates through exceptional care for their items during laundry service, ensuring proper handling and storage of delicate garments.
- Reduced laundry expenses by effectively managing linen inventory and ensuring proper usage of supplies.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Responded to requests from patrons for linens and toiletries.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
Housekeeping Supervisor
Holiday Inn Club Resort
Myrtle Beach, SC
06.2010 - 10.2015
- Supervised daily housekeeping operations, ensuring adherence to quality standards and safety protocols.
- Trained and mentored housekeeping staff on efficient cleaning techniques and best practices.
- Developed and implemented inventory management procedures for cleaning supplies and equipment.
- Conducted regular inspections of guest rooms and public areas to maintain cleanliness and presentation.
- Coordinated schedules for housekeeping staff to optimize workflow and coverage during peak times.
- Resolved guest complaints regarding housekeeping services, enhancing overall guest satisfaction.
- Collaborated with management to establish new cleaning protocols that improved operational efficiency.
- Analyzed feedback from guests and staff to identify areas for improvement in housekeeping service delivery.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
- Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
- Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
- Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
- Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.
- Assisted in recruitment efforts by conducting interviews and making hiring recommendations based on candidate qualifications relevant to the role requirements.
- Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
- Evaluated employee performance and developed improvement plans.
- Optimized workflow by regularly assessing employee performance and reallocating resources as needed, maximizing team efficiency.
- Coordinated cross-departmental projects with other supervisors to enhance overall hotel operations and guest satisfaction.
- Enhanced appearance of public areas, implementing detailed deep-cleaning schedule.
- Upheld hotel's reputation for cleanliness, consistently receiving positive feedback in guest surveys.
- Fostered culture of respect and teamwork, leading by example and addressing conflicts promptly.
- Enhanced guest experience by promptly addressing and resolving any housekeeping-related complaints.
- Implemented eco-friendly cleaning practices, significantly reducing use of harmful chemicals.
- Improved team morale and efficiency with regular feedback sessions and constructive performance reviews.
- Facilitated smooth operations during peak seasons, managing additional temporary staff effectively.
- Developed comprehensive training manual for new hires, significantly reducing onboarding time.
- Coordinated with maintenance department to ensure timely repairs and minimize guest inconvenience.
- Optimized room turnaround times, allowing for earlier check-ins and enhancing guest satisfaction.
- Ensured optimal cleanliness and guest satisfaction by supervising team of 15 housekeepers, implementing rigorous quality control checks.
- Reduced complaints related to room cleanliness by conducting thorough training sessions on modern cleaning techniques.
- Streamlined scheduling process, accommodating both employee preferences and operational requirements.
- Maintained inventory levels of cleaning supplies and equipment, ensuring no disruptions in daily operations.
- Collaborated with front desk to prioritize room cleaning based on guest arrivals and departures, improving overall efficiency.
- Conducted regular safety drills, ensuring all staff were prepared for emergency situations.
- Achieved high standards of hygiene in common areas and guest rooms, following up-to-date health and safety protocols.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Addressed customer feedback and complaints to maximize satisfaction.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Disposed of trash and recyclables each day to avoid waste buildup.
Education
CNA - Certified Nurse Assistant
Ivy Tech Community College of Indiana
Indianapolis, IN01.2003
GED - All
Highland High
Anderson, IN2001
Skills
- Residential water well systems
- Cleaning and housekeeping
- Residential maintenance
- Good housekeeping
- Bed making proficiency
- Cleaning techniques
- Room turnover
- Bathroom cleaning proficiency
- Safe chemical handling
- Assignment management
- Guest relations
- Surface sanitation
- Odor control methods
- Safety monitoring
- Furniture polishing techniques
- Floor care techniques
- Supply management
- Stain removal expertise
- Laundry expertise
- Waste disposal methods
- Energy conservation awareness
- Chemical handling
- Linen replacement
- Dusting
- Surface dusting
- Linen management
- Room verification
- Sanitizing
- Towel replenishment
- Deep cleaning
- Sanitization practices
- Upholstery maintenance
- Restocking supplies
- Turndown service
- Housekeeping
- Time management
- Customer service
- Multitasking and prioritizing
- Supply restocking
- Deep cleaning protocols
- Quality control
- Cleaning bathrooms
- Floor vacuuming
- Sorting and washing laundry
- Interior and exterior cleaning
- Trash collection and disposal
- Sweeping and mopping
- Supply stocking
- Window cleaning
- Kitchen cleaning and dishwashing
- Guest service and support
- Vacuuming
- Professional and courteous
- Work planning and organization
- Heavy lifting
- Dusting furniture
- Lost and found management
- Room maintenance scheduling
- Team support and collaboration
- Commercial cleaning
- Floor cleaning, polishing, and waxing
- Staff training
- Process improvement
- Health and safety compliance
- Mopping and sweeping
- Rug and carpet cleaning
- Inventory control
- Furniture moving
- Guest request response
- Window washing
- Ordering cleaning supplies
- Residential cleaning
- COVID-19 safety procedures
- Upholstery cleaning
- Restroom servicing
- Relationship building
- Meeting room preparation
- Computerized maintenance management
- Stain removal
- CDC sanitation guidelines
- Customer inquiry and response
- Supply replenishment
- Germicide application
- Quality assurance
- Ceiling fan cleaning
- Window blind dusting
- Quality control guidelines
- Equipment disinfection
- Restroom detailing
- OSHA compliance
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Attention to detail
Timeline
Residential Housekeeping
My Self Reliance
01.2020 - Current
Housekeeping and Laundry Attendant
Vacasa
03.2019 - 06.2019
Housekeeping Supervisor
Holiday Inn Club Resort
06.2010 - 10.2015
CNA - Certified Nurse Assistant
Ivy Tech Community College of Indiana
GED - All
Highland High