Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Jones

Livingston, LA ,LA

Summary

Dynamic customer service professional with a proven track record at Cain's Family Market, excelling in conflict resolution and relationship building. Skilled in active listening and data entry, I consistently enhanced customer loyalty and satisfaction through empathetic communication and efficient problem-solving, ensuring a positive experience for all clients.

Overview

2026
2026
years of professional experience

Work History

Customer Service Representative

Cain's Family Market
2025 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Delivery Driver

Spark
2024 - 2025
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Front Desk Receptionist

Animal Care Center/ Pet Care
2023 - 2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

General Manager

James Grill
1995 - 2018
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Customer Service Cashier

Walmart
1997 - 1998
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Education

Walker High School
Walker, LA
05.1996

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Relationship building

    • Payment processing

Timeline

Customer Service Representative

Cain's Family Market
2025 - Current

Delivery Driver

Spark
2024 - 2025

Front Desk Receptionist

Animal Care Center/ Pet Care
2023 - 2024

General Manager

James Grill
1995 - 2018

Customer Service Cashier

Walmart
1997 - 1998

Walker High School

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