Hi, I’m
Kimberly Jones
Administration Assistance/Data Entry/Medical Records
Decatur,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
years of professional experience
Work History
Arizona Department Of Transportation
Customer Service Associate
07.2022 - 12.2022
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Maximus Federal
Customer Service Representative
02.2019 - 12.2020
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered prompt service to prioritize customer needs.
Consumer Cellular
Customer Service Representative
05.2018 - 01.2019
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered prompt service to prioritize customer needs.
Williams Family Practice Medical
Front Office Assistant
04.2018 - 10.2018
Job overview
- Obtained client medical history, medication information, symptoms, and allergies.
- Registered new patients and updated existing patient demographics by collecting detailed patient information.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Protected patients' rights by maintaining confidentiality of medical, personal and financial information.
- Collected deductibles and copays to post money to patient accounts.
- Posted payments and charges to patient accounts and participated in billing processes.
- Provided medical billing and coding duties.
Los Angeles County Department Of Public Social Services
Unit Clerk
02.2002 - 06.2017
Job overview
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered multi-line telephone system, provided information and directed calls.
- Interacted with customers by phone, email, or in-person to provide information.
- Provided clerical support, addressing routine, and special requirements.
- Delivered clerical support by handling range of routine and special requirements.
Education
Ultimate Medical Academy - ClearwaterClearwater, FL
Associate of Science from Healthcare Information Technology
12.2018
University Overview
- Award Excellent Attendance
- 4.0 GPA
Skills
- Complex Product Knowledge
- Verbal Communication
- POS Systems and Ordering Platforms
- Problem Resolution
- Complex Problem-Solving
- Customer Complaint Resolution
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Customer Service and Assistance
- Clerical Support
- MS Office Proficiency
- Customer Service
Timeline
Customer Service Associate
Arizona Department Of Transportation
07.2022 - 12.2022
Customer Service Representative
Maximus Federal
02.2019 - 12.2020
Customer Service Representative
Consumer Cellular
05.2018 - 01.2019
Front Office Assistant
Williams Family Practice Medical
04.2018 - 10.2018
Unit Clerk
Los Angeles County Department Of Public Social Services
02.2002 - 06.2017
Ultimate Medical Academy - Clearwater
Associate of Science from Healthcare Information Technology
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