Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Jongebloed

Austin,UNITED STATES

Summary

Experienced people manager who enjoys connecting with teams and clients alike. Equipped with a diverse and promising skill-set that is conductive to creating positive team environments and outcomes.

Overview

12
12
years of professional experience

Work History

North American Regional Supervisor

Milestone Technologies
01.2021 - Current
  • Responsible for the hiring, developing, leading and support of the front office staff over 7 Meta offices in the North American. Liaison for heads of Meta departments and controllers.
  • Provide immediate assistance to reception associates, Meta managers, security, and other teams as requested
  • Set goals, develop action plans for service growth and areas of opportunity
  • Facilitate departmental meetings and ensure communication is shared between departments with urgency
  • Collaborate with other reception leadership across North America to streamline department
  • Follow up on groups, projects, tasks and events
  • Ensure daily expectations and service level agreements are being met.
  • Address conduct issues with urgency and follow up on feedback about performance with urgency
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Maintained clean and well-organized lobby areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Created new training and on boarding and presentations
  • Implemented, updates and enforced company policies for standardized operations.
  • Analyze and develop solutions to operational, scheduling, and team challenges in confidentiality
  • · Detail-oriented with the ability to multi-task
  • · Ability to work with all levels of management
  • Proficient in timeline project management with minimal supervision
  • · Strong customer-service orientation and approachable style
  • · Attention to detail and quality of all out-going materials and correspondence


Field Receptionist

Milestone Technologies
11.2017 - 01.2021
  • Work on special projects and established project knowledge across Reception team
  • Collaborate with building management and security
  • Greet guests entering organization and notify host upon guest arrival and provide excellent customer service to clients
  • Manage luggage check-in & storage and tagging system, receive and route delivery items and arrange for ground transportation as needed
  • Provide general administrative and clerical support
  • Provide support and coverage for team and/or special events, including badges

Guest Service Manager & Auditor

First Hospitality Group
03.2014 - 10.2017
  • Maintained and troubleshot hotel property management systems.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Supervised team of 12 front desk agents and helped to resolve issues arising during shifts.
  • Booked large groups for weddings, seminars, conferences and other events, providing best available room rates to increase sales.
  • Customer service
  • Sales coordination
  • Event coordination
  • Checking and organizing financial reports
  • Assisting with and correcting any billing inquiries
  • Scheduling and payroll
  • Prioritize team goals and implementation
  • Interviewing and hiring
  • Collaborate with Leadership to create up-to-date policies, on boarding, and best practices.
  • Monitored staff training, scheduling and shift changes.

Administrative FOH

Kona Grill
04.2011 - 03.2014
  • Personal assistant for owner and CEO of company
  • Lead team by example
  • Plan and accommodate all reservations
  • Created new training system
  • Cover both hosting and serving duties when needed
  • Stay up to date with all policies and procedures to relay to staff when applicable
  • Use up-selling techniques to increase company revenue
  • Manage 4 calendars
  • Prioritize team goals and implementation
  • Organization of day to day operations

Education

High School Diploma -

York High School
Elmhurst, IL

Skills

  • Adaptability
  • Customer Service
  • Ability to Work Under Pressure
  • Coaching and Mentoring
  • Microsoft Office
  • Leadership and Teamwork
  • Managing People
  • Strong interpersonal skills
  • Employee Coaching and Motivation
  • High level of initiative and organization
  • Ability to work with all levels of management
  • High level of initiative and organization

Timeline

North American Regional Supervisor

Milestone Technologies
01.2021 - Current

Field Receptionist

Milestone Technologies
11.2017 - 01.2021

Guest Service Manager & Auditor

First Hospitality Group
03.2014 - 10.2017

Administrative FOH

Kona Grill
04.2011 - 03.2014

High School Diploma -

York High School

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Kimberly Jongebloed