Kimberly Jordan
Daleville,AL
Summary
Healthcare professional committed to delivering compassionate care and supporting patient needs. Proven ability to collaborate effectively with medical staff and adapt to dynamic healthcare environments. Reliable team player focused on achieving optimal patient outcomes through empathetic care and attention to detail and As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
CNA - Certified Nursing Assistant
Suwannee Medical Personnel
04.2021 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
CNA
Interim Home Health
04.2020 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Customer Service Representative
Taxes and Tips
05.2020 - 06.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Trained staff on operating procedures and company services.
- Cross-trained and backed up other customer service managers.
- Identified and resolved discrepancies and errors in customer accounts.
DSP
Volunteers Of America
01.2020 - 11.2020
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported clients to and from medical appointments with safety and efficiency.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Recorded status and duties completed in logbooks for management.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
Mental Health Tech
Dale Medical Center
04.2017 - 01.2018
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Assisted individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.
- Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
- Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Provided emotional support to patients, helping them cope with mental health challenges.
- Supported patients in daily activities, promoting independence and skill-building.
- Charted on each patient daily.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
Education
Certificate - Dental Assistant
Accelerated Dental
Ozark, AL03-2021
General Studies -
Wallace Community College
Dothan, AL01.2021
High School Diploma -
Carroll High School
Ozark, AL05.2012
Skills
- Medical terminology
- CPR
- Windows
- Typing
- Custodial experience
- Vital signs
- ADLs
- Multi-line phone systems
- Organizational skills
- Chairside assisting
- Behavioral health
- Medication administration
- Software troubleshooting
- Dementia care
- Hotel experience
- Phone etiquette
- Anatomy knowledge
- Direct support
- Crisis intervention
- Communication skills
- Data entry
- Food preparation
- Hospitality
- Time management
- Care plans
- Dental office experience
- Medical office experience
- Alzheimer's care
- Janitorial experience
Certification
- BLS Certification
- Certified Dental Assistant
- Radiation Health & Safety Certification
- CPR Certification
- CNA
- ACLS Certification
- First Aid Certification
- Coronal Polish Certificate
- ASCP Certification
- State Tested Nursing Assistant
Timeline
CNA - Certified Nursing Assistant
Suwannee Medical Personnel
04.2021 - Current
Customer Service Representative
Taxes and Tips
05.2020 - 06.2022
CNA
Interim Home Health
04.2020 - Current
DSP
Volunteers Of America
01.2020 - 11.2020
Mental Health Tech
Dale Medical Center
04.2017 - 01.2018
Certificate - Dental Assistant
Accelerated Dental
General Studies -
Wallace Community College
High School Diploma -
Carroll High School
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