Kimberly Jordan-Sosa
Moulton,TX
Summary
Results-driven retail manager skilled in customer service and team training. Known for fostering strong customer relationships and creating engaging sales environments. Committed to achieving organizational goals and enhancing overall customer satisfaction.
Overview
11
11
years of professional experience
2004
2004
years of post-secondary education
Work History
Retail Sales Supervisor
Harbor freight tools
Gonzales, US
01.2025 - 10.2025
- Supervised daily operations and ensured compliance with safety protocols,
- Developed and maintained relationships with customers, resulting in repeat business and increased customer loyalty,
- Trained new staff on customer service best practices and product knowledge.
- Assisted customers in selecting products that met their needs while adhering to company policy regarding pricing, promotions, returns and exchanges.
- Collaborated with team members to maintain organized and stocked sales floor.
District Sales Manager
Fifty United LLC-Crown Grove Investment LLC
Houston, US
03.2023 - 02.2025
- Managed a team of 22 sales associates across Gonzales, Seguin, and Flatonia, TX consistently insuring proper measures were taken to increase sales, and customer flow.
- Developed and implemented strategic sales plans to drive revenue growth in assigned district, resulting in a 30% increase in sales, and 50% in conversion.
- Collaborated with digital creator, and vendors to create high end promotional campaigns that increased brand visibility and sale's,
- Conducted regular performance reviews to assess team progress and set goals,
- Developed strategic sales plans aligned with company objectives and market trends,
- Analyzed market data to identify opportunities for increasing customer base and sales,
- Implemented incentive programs designed to motivate the sales force within the district
Retail Store Manager
Fifty United LLC/Crown Grove Investments LLC
Houston, TX
01.2023 - 03.2023
- Managed daily store operations and ensured adherence to company policies.
- Trained and supervised staff to enhance customer service skills.
- Coordinated inventory management to maintain optimal stock levels.
- Implemented visual merchandising strategies to improve product presentation.
- Resolved customer complaints effectively to maintain satisfaction and loyalty.
- Scheduled employee shifts to ensure adequate coverage and efficiency.
Sanitation Supervisor
El Milagro of Texas
San Marcos, TX
01.2021 - 01.2023
- Supervised sanitation team to ensure compliance with health and safety standards.
- Assisted in the development of standard operating procedures for sanitation processes.
- Maintained records of sanitation activities, such as temperature logs and chemical usage levels.
- Monitored inventory of cleaning supplies and ordered as needed.
- Periodically reviewed safety data sheets related to chemicals used in the facility's sanitizing process.
- Participated in internal audits related to plant sanitary conditions and quality assurance programs.
- Provided guidance on hazardous material handling during cleaning processes.
- Enforced good manufacturing practices throughout the facility and ensured compliance with applicable regulations from local health departments and other regulatory agencies.
- Collaborated with other departments regarding new product launches and changes in production process that may affect sanitation protocols.
Shipping and Receiving Clerk
Katoen Natie
Houston, TX
08.2020 - 05.2021
- Managed inventory levels, organizing stock for efficient retrieval and storage.
- Conducted quality checks on received products, ensuring compliance with standards.
- Organized materials into appropriate storage areas based on product type or size.
- Prepared documentation to track and report on damaged or missing items.
- Maintained accurate records of all goods received and distributed in the warehouse.
Safety Coordinator/ QAQC Manager
Prime Products Inc
Schulenburg, US
02.2020 - 12.2020
- Conducted regular safety inspections to identify potential hazards and recommend corrective actions
- Collaborated with Fire/Police Department to develop emergency response plans
- Conducted thorough inspections of products to ensure compliance with quality standards
- Performed visual inspections, measurements, and tests on finished goods
Shipping and Receiving Coordinator
River city sportswear/screen printing & embroidery
San Marcos, TX
06.2014 - 11.2019
- Managed incoming shipments, verifying accuracy and inspecting for damage.
- Developed and maintained relationships with shipping vendors and partners.
- Managed daily operations related to freight, including scheduling pickups and deliveries.
- Prepared bills of lading, invoices, and other shipping documents.
- Analyzed transportation costs associated with each shipment in order to reduce expenses.
- Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
- Coordinated daily deliveries to ensure timely delivery of products.
Education
Certificate - Professional Communication Skills
Penn Foster Career School
Scranton, PA 09.2020 - 09.2020
Registered Dental Assistant - Dental Assistant Degree
Kaplan Career Centers of Corpus Christi
Corpus Christi, TX 01.2006 - 11.2006
Bachelor of Science - Psychology
Del Mar College
Corpus Christi, TX 08.2004 - 05.2005
Kimberly Jordan
Rockport, TXSkills
- LEADER
- Communication skills
- Supervising experience
- Training & development
- Retail management
- Merchandising
- Sales
- Management
- Customer service
Willing To Relocate
- San MARCOS, TX
Personal Information
Authorized To Work: US
Timeline
Retail Sales Supervisor
Harbor freight tools
01.2025 - 10.2025
District Sales Manager
Fifty United LLC-Crown Grove Investment LLC
03.2023 - 02.2025
Retail Store Manager
Fifty United LLC/Crown Grove Investments LLC
01.2023 - 03.2023
Sanitation Supervisor
El Milagro of Texas
01.2021 - 01.2023
Certificate - Professional Communication Skills
Penn Foster Career School
09.2020 - 09.2020
Shipping and Receiving Clerk
Katoen Natie
08.2020 - 05.2021
Safety Coordinator/ QAQC Manager
Prime Products Inc
02.2020 - 12.2020
Shipping and Receiving Coordinator
River city sportswear/screen printing & embroidery
06.2014 - 11.2019
Registered Dental Assistant - Dental Assistant Degree
Kaplan Career Centers of Corpus Christi
01.2006 - 11.2006
Bachelor of Science - Psychology
Del Mar College
08.2004 - 05.2005
Kimberly Jordan