Hi, I’m
KIMBERLY JOURDAN-SANMIGUEL
Mount Pleasant,MI
Summary
Results-driven Sales and Customer Service Manager with over 20 years of experience in sales, management, and customer service. Proven ability to plan, execute, and exceed expectations within set timelines and budgets. Skilled in various aspects of business to ensure timely goal achievement. Experienced in sales, operational management, leadership, training, and consulting. Proficient in optimizing team performance and operational efficiency through strong leadership and communication skills. Demonstrated success in implementing process improvements that enhance productivity and morale.
Overview
24
years of professional experience
Work History
Soaring Eagle Casino & Resort
Shift Team Lead (Food & Beverage Dept.)
05.2008 - Current
Job overview
- Provided guests with a selection of alcoholic and nonalcoholic drinks.
- Led committee and served as spokesperson for Food & Beverage department.
- Facilitated readiness of personnel, equipment, and supplies to fulfill business requirements.
- Ensured employees fully understood preparation and service of new offerings.
- Facilitated skill enhancement for both new and current team members.
- Managed employee performance and conduct following company policies.
Menards
Sales Account Representative
03.2010 - 02.2013
Job overview
- Managed accounts and facilitated sales for building contractors.
- Checked inventory for correct and available items.
- Assisted in promoting a culture of workplace safety.
- Delivered effective solutions to customer problems.
- Offered creative ideas to enhance customer experience.
- Aided team in navigating demanding customer interactions.
- Reviewed customer’s credit cards accounts for discrepancies
Clarke American Checks, Inc
Project Manager/Account Rep
02.2001 - 03.2010
Job overview
- Established clear project parameters and goals.
- Allocated resources strategically to optimize performance.
- Developed budget aligned with project scope and resource needs.
- Monitored project expenses to ensure budget compliance.
- Designed and executed detailed work plans for project management.
- Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables
- Applied industry standards to ensure project execution quality.
- Monitored progress and adjust as needed
- Measured project performance to identify areas for improvement
Skills
- Superior skills in building strong and profitable working relationships
- Strong verbal and written communication skills
- Exceptional interpersonal skills
- Management and Leadership skills
- Microsoft suites
- Organizational skills
- Problem-solving skills
- Customer service experience
- Sales & Project Management experience
- Customer service focus
- Staff training and development
- Employee motivation
- Team building expertise
- Decision-making capacity
- Strong leadership
- Positive attitude
- Problem-solving
- Strong verbal and written communication
- Team leadership
Timeline
Sales Account Representative
Menards
03.2010 - 02.2013
Shift Team Lead (Food & Beverage Dept.)
Soaring Eagle Casino & Resort
05.2008 - Current
Project Manager/Account Rep
Clarke American Checks, Inc
02.2001 - 03.2010
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