Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kimberly Joy

South Portland,ME

Summary

Compassionate Care Attendant with extensive experience at Catholic Charities Maine, skilled in patient safety and emotional support. Proven ability to enhance client well-being through effective communication and personalized care plans. Recognized for fostering trust and delivering exceptional service, ensuring a dignified and comfortable environment for all clients.

Overview

10
10
years of professional experience

Work History

Care Attendant

Client With AlphaOne, Care Attendant Services ME
06.2022 - 05.2025
  • Improved patient comfort by providing attentive and compassionate care.
  • Contributed to the prevention of falls and injuries by implementing appropriate safety measures in patient rooms and common areas.
  • Provided emotional support for patients and families during challenging times, fostering a supportive environment.
  • Effectively communicated with diverse populations, utilizing cultural sensitivity when interacting with non-English speaking or hearing-impaired patients.
  • Aided in maintaining personal hygiene for clients including bathing, dressing, grooming, oral care, hair maintenance.
  • Transported clients safely to medical appointments or recreational outings as needed.
  • Streamlined household management tasks such as laundry services, light housekeeping, and shopping for patients'' personal needs.
  • Developed strong rapport with patients, establishing trust through empathetic listening and genuine concern for their wellbeing.
  • Managed time efficiently while multitasking between multiple patients'' needs without compromising quality of care or attentiontodetail.
  • Collaborated with interdisciplinary healthcare teams to ensure optimal care outcomes for patients.
  • Ensured proper nutrition for patients through meal preparation according to dietary restrictions or preferences.
  • Administered medications as prescribed by physicians, ensuring accurate dosage and adherence to safety protocols.
  • Enhanced overall patient experience with a consistent record of maintaining clean and organized living spaces.
  • Assisted patients with daily tasks, enabling them to maintain their dignity and selfesteem.
  • Monitored vital signs and reported any changes in the health status of patients to nursing staff promptly.
  • Identified potential health concerns or hazards within the living environment, taking proactive steps to address issues and minimize risks.
  • Promoted patient independence through personalized care plans tailored to individual needs.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Assisted patients with self-administered medications.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted with daily living activities, running errands, and household chores.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Recorded status and duties completed in logbooks for management.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Scheduled daily and weekly care hours for client caseload.

Homemaker Aide

Catholic Charities Maine
04.2021 - 05.2022
  • Addressed client household needs with meal preparation, housekeeping and transportation.
  • Completed dusting, washing dishes, laundry, and vacuuming for patients.
  • Provided companionship and emotional support to enhance mood and quality of life.
  • Ensured safety within the home by performing routine checks for potential hazards or necessary modifications.
  • Provided respite care for family members, allowing them time away while knowing their loved ones were well cared for.
  • Developed and maintained positive relationships with clients and families to support comprehensive care.
  • Utilized effective communication skills when interacting with diverse populations or those experiencing cognitive impairments.
  • Monitored client health and wellbeing and reported changes to supervising care team.
  • Maintained and organized patient rooms and communal spaces to minimize environmental and safety hazards.
  • Followed infection control procedures and adhered to safety and security protocols.
  • Enhanced client satisfaction by providing personal care and assistance with daily living activities.
  • Transported clients to medical appointments and errands to support convenience and energy levels.
  • Served as an advocate for clients in communicating their needs and preferences to healthcare providers or other support personnel.
  • Educated clients on self-care techniques to improve independence within the home setting.
  • Facilitated effective problem-solving strategies when faced with challenging situations or unexpected obstacles related to client care responsibilities.
  • Delivered exceptional client service by consistently exceeding expectations, resulting in repeat clients and word-of-mouth referrals.
  • Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
  • Helped clients to maintain independence and quality of life.

Administrative Assistant

EZ Advocates
10.2020 - 04.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Administrative Assistant

Catholic Charities Maine
01.2020 - 10.2020
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Maintained inventory of office supplies and placed orders.
  • Enhanced office environment, organizing spaces for better workflow and employee comfort.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Facilitated training sessions for new software tools, increasing team productivity and reducing learning curves.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Performed research to collect and record industry data.

Homemaker Aide

Catholic Charities Maine
06.2015 - 10.2017
  • Developed strong relationships with clients and families, fostering trust and open communication regarding needs and concerns.
  • Supported clients with household tasks, such as cleaning, laundry, and meal preparation to maintain a clean and comfortable environment.
  • Addressed client household needs with meal preparation, housekeeping and transportation.
  • Completed dusting, washing dishes, laundry, and vacuuming for patients.
  • Monitored client health and wellbeing and reported changes to supervising care team.
  • Maintained and organized patient rooms and communal spaces to minimize environmental and safety hazards.
  • Followed infection control procedures and adhered to safety and security protocols.
  • Transported clients to medical appointments and errands to support convenience and energy levels.
  • Delivered exceptional client service by consistently exceeding expectations, resulting in repeat clients and word-of-mouth referrals.
  • Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.

Education

Medical Billing And Coding Certificate - Medical Billing And Coding

North Eastern Technical Institute
Scarborough, ME
10-2019

Skills

  • Housekeeping tasks
  • Grooming assistance
  • Patient safety
  • Personal hygiene assistance
  • Social interaction
  • Emotional support
  • Meal preparation
  • Laundry services
  • Toileting assistance
  • Nutrition management
  • Fall prevention
  • Respectful and compassionate
  • Problem-solving
  • Time management
  • Elderly care
  • Multitasking and organization
  • Daily living assistance
  • Dependable and responsible
  • Verbal and written communication skills
  • First aid and safety
  • Strong ethics
  • Compassion and empathy
  • Direct patient care
  • Team collaboration
  • HIPAA compliance
  • Active listening
  • Adaptability and flexibility
  • Safety awareness
  • Compassionate communication
  • Relationship building
  • Housekeeping
  • Patient companionship
  • Flexible schedule
  • COVID-19 safety policies
  • Basic housekeeping
  • Medication and appointment reminders
  • Medication administration
  • Conflict resolution
  • ADL assistance
  • Medication management
  • Patient management
  • Incident reporting
  • Client transportation
  • Complex Problem-solving
  • Special needs care
  • PPE usage
  • Patient advocacy
  • Stress management
  • Nutrition
  • Care plan adherence
  • Disability support
  • Physical therapy support
  • Compassionate client care
  • Resident empowerment
  • Daily living activities assistance
  • Empathetic listening

Accomplishments

I graduated NTI Medical Billing and Coding in October 2019.

I received my GED at Mid Florida Tech in 2009.

Timeline

Care Attendant

Client With AlphaOne, Care Attendant Services ME
06.2022 - 05.2025

Homemaker Aide

Catholic Charities Maine
04.2021 - 05.2022

Administrative Assistant

EZ Advocates
10.2020 - 04.2021

Administrative Assistant

Catholic Charities Maine
01.2020 - 10.2020

Homemaker Aide

Catholic Charities Maine
06.2015 - 10.2017

Medical Billing And Coding Certificate - Medical Billing And Coding

North Eastern Technical Institute

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Kimberly Joy