Kimberly Juarez
Aptos,CA
Summary
Beach Resort Sales Manager with a proven track record of driving sales growth and building strong client relationships. Demonstrates expertise in crafting and executing innovative sales strategies, optimizing revenue opportunities, and enhancing customer satisfaction. Brings valuable experience in marketing, utilizing promotional campaigns and market analysis to boost brand visibility and increase bookings. Adept at leading and managing teams, with a focus on fostering a collaborative environment and ensuring operational excellence. Known for effective communication, strategic planning, and a commitment to exceeding sales targets while maintaining high standards of service.
Overview
4
4
years of professional experience
Work History
Sales Office and Group Manager
Seascape Beach Resort
11.2022 - Current
Revenue Generation and Sales Strategy
- Established ambitious sales targets and developed strategic deployment plans to maximize revenue opportunities.
- Formulated and presented innovative sales strategies to stakeholders to drive growth and enhance profitability.
- Reviewed pricing strategies and expanded distribution channels to increase hotel revenue.
- Maintained and strengthened relationships with existing customers while identifying and acquiring new business.
- Managed accounts to retain relationships and grow market share.
- Liaised with sales, marketing, and management teams to develop solutions and achieve shared goals.
- Boosted brand awareness and generated leads through managing internal and external marketing campaigns and programs.
- Organized promotional events and interacted with the community to increase sales volume.
- Enhanced the brand's market presence through targeted marketing efforts.
- Formulated and presented strategies to stakeholders to build successful sales plans.
- Established sales targets and developed go-to-market plans to capitalize on revenue opportunities.
- Investigated the competitive landscape to anticipate and address potential business impacts.
Front Desk Manager
Seascape Beach Resort
11.2022 - 06.2023
Employee Coaching and Development
- Coached employees through day-to-day tasks and complex problems to enhance performance and understanding.
- Supervised and guided new employees, addressing their questions promptly to improve job comprehension.
- Led employee relations with effective communication, coaching, training, and development initiatives.
- Cultivated positive rapport with employees to boost morale and promote retention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Developed detailed plans based on broad guidance and direction to achieve organizational goals.
- Created, prepared, and delivered reports to various departments to support operational needs.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Coordinated staff and physician schedules to ensure optimal duty coverage.
Front Desk Supervisor
Seascape Beach Resort
01.2022 - 11.2022
Staff Training and Development
- Trained new staff on procedures, compliance requirements, and performance strategies to ensure proper practices and high standards.
- Resolved guest issues and complaints regarding rooms or reservations with knowledgeable and friendly service.
- Improved customer satisfaction scores through superior conflict resolution and problem-solving skills.
- Handled front office tasks and responsibilities during understaffing to maintain smooth operations.
- Responded to telephone, email, and in-person inquiries about reservations, hotel information, and guest concerns.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel to ensure efficient operations.
Front Desk Agent
Seascape Beach Resort
04.2021 - 01.2022
Customer Service and Reception
- Answered multi-line phone system and greeted callers with enthusiasm.
- Responded promptly to customer telephone calls, handling needs appropriately.
- Greeted visitors and customers upon arrival, offering assistance and answering questions to build rapport and retention.
- Took reservations over phone, in person, and via computer, providing confirmation information.
- Collected room deposits, fees, and payments accurately.
- Kept accounts balanced and ran daily reports to verify totals.
- Maintained clean and organized front desk areas to uphold a polished company image.
- Coordinated with vendors for repair and maintenance of the hotel.
- Liaised with housekeeping staff to ensure service and maintenance met hotel standards.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Key Holder
Bath and Body Works, Limited Brands
07.2020 - 03.2021
Store Operations and Management
- Oversaw store operations, including counting cash drawers, managing equipment, and supervising staff.
- Implemented daily operating procedures to keep the store clean, well-stocked, and organized.
- Conducted regular walk-throughs to evaluate and address issues such as cleaning and stock replenishment needs.
- Met sales targets consistently by positively engaging customers and delivering high levels of service.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Assisted with team responsibilities, including cleaning, managing cash registers, and product merchandising.
- Educated staff on strategies for handling difficult customers and challenging situations.
Education
Associate of Arts - Business
Cabrillo College
Aptos, CA08.2023
Skills
- Group sales techniques
- Brand-building strategies
- Social Media Platforms
- Digital Marketing
- Administrative Support
Accomplishments
Awarded Employee of the Year at a luxury beach resort for 2023, recognized for exceptional performance, outstanding customer service, and significant contributions to team success and guest satisfaction, with commendation for being a dedicated team player.
Timeline
Sales Office and Group Manager
Seascape Beach Resort
11.2022 - Current
Front Desk Manager
Seascape Beach Resort
11.2022 - 06.2023
Front Desk Supervisor
Seascape Beach Resort
01.2022 - 11.2022
Front Desk Agent
Seascape Beach Resort
04.2021 - 01.2022
Key Holder
Bath and Body Works, Limited Brands
07.2020 - 03.2021
Associate of Arts - Business
Cabrillo College
Similar Profiles
Kimberly JuarezKimberly Juarez
Sales Office and Group Manager at Seascape Beach ResortSales Office and Group Manager at Seascape Beach Resort
Ethany K. RodriguezEthany K. Rodriguez
Host at Seascape Beach ResortHost at Seascape Beach Resort
Kelcey De La TorreKelcey De La Torre
Server at Seascape ResortServer at Seascape Resort