Kimberly Juarez
Monterey,CA
Summary
Group Sales Manager known for exceeding sales goals and driving impactful new business. Consistently recognized for building strong, lasting client relationships and converting new opportunities into repeat revenue. Brings a strong personal brand to every interaction, with a confident, relationship-first approach that sets me apart and drives results. Experienced in leading the full sales cycle and collaborating cross-functionally to deliver seamless execution. Committed to delivering elevated, highly personalized service that reflects luxury hospitality standards and creates exceptional, memorable experiences for every client.
Overview
6
6
years of professional experience
Work History
Sales Manager
Monterey Beach Hotel
11.2024 - Current
- Built and maintained strong client relationships that drove repeat business and sustained revenue growth
- Leveraged long-term partnerships to generate new group bookings and deepen client loyalty
- Developed new accounts through strategic prospecting and trusted client engagement
- Delivered an elevated client experience that strengthened relationships and supported long term value
Sales Office and Group Manager
Seascape Beach Resort
11.2022 - 11.2024
- Secured group business to drive resort revenue and occupancy
- Increased demand through targeted sales and marketing initiatives for high-end audience
- Built and maintained a portfolio of high-value, repeat clients
- Partnered with operations teams to ensure client expectations were met and consistently exceeded
Front Desk Manager
Seascape Beach Resort
11.2022 - 06.2023
- Led teams to deliver consistent, high-end service
- Oversaw front office operations for seamless associate and guest experiences
- Provided clear direction to the front office team to maintain standards and accountability
Front Desk Supervisor
Seascape Beach Resort
04.2021 - 11.2022
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Analyzed guest feedback to drive improvements in service quality and operational efficiency.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
Key Holder
Bath & Body Works
07.2020 - 03.2021
- Assisted in the execution of promotional events, boosting customer engagement and foot traffic.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Education
Associate’s Degree in Business Administration -
Cabrillo College
Aptos, CA08.2023
Skills
- Senior client relationship management
- Client acquisition techniques
- Revenue & Performance Optimization
- Professional Presentation & Guest Experience
Accomplishments
- Most recently recognized by senior leadership for going above and beyond role expectations to secure a high-impact, citywide group, demonstrating initiative, leadership, and a results-driven mindset that contributed significantly to overall property success.
- Awarded Manager of the Quarter in 2025 at a newly rebranded property for outstanding performance, consistently exceeding sales goals, and a strong commitment to exceptional service and team collaboration.
- Awarded Employee of the Year in 2023 at a luxury beach resort for exceptional performance, elevated customer service, and impactful team contributions.
Timeline
Sales Manager
Monterey Beach Hotel
11.2024 - Current
Sales Office and Group Manager
Seascape Beach Resort
11.2022 - 11.2024
Front Desk Manager
Seascape Beach Resort
11.2022 - 06.2023
Front Desk Supervisor
Seascape Beach Resort
04.2021 - 11.2022
Key Holder
Bath & Body Works
07.2020 - 03.2021
Associate’s Degree in Business Administration -
Cabrillo College