Kimberly Juliana Akinyi
Surrey
Summary
Dynamic technology professional with extensive experience in optimizing systems and aligning technical solutions with strategic business goals. Expertise in driving projects from inception to completion, consistently delivering results that contribute to organizational growth and success. Proven track record of innovation and problem-solving, leveraging diverse skills to enhance operational efficiency and effectiveness. Committed to fostering collaboration and implementing cutting-edge solutions that propel businesses forward.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Part-time Social Media Marketing
Safi Laundry
09.2023 - Current
- Developed and executed comprehensive social media strategies aligned with business goals.
- Conducted market research to identify trends and opportunities for content creation.
- Created engaging and shareable content for various social media platforms.
- Curated relevant and industry-specific content to maintain an active online presence.
- Monitored and engaged with the online community to foster positive relationships.
- Responded promptly to comments, messages, and inquiries, maintaining a high level of customer satisfaction.
- Planned and executed successful social media campaigns, resulting in increased brand visibility and engagement.
- Utilized analytics tools (e.g., Google Analytics, social media insights) to track and report on key performance indicators
- Successfully operated in a remote work environment, demonstrating strong organizational and time management skills.
- Communicated effectively with team members through virtual channels and online collaboration tools.
- Remote
- Self-motivated, with a strong sense of personal responsibility.
Ai Model Trainer
Outlier Ai
01.2024 - 06.2024
- Developed and executed comprehensive social media strategies aligned with business goals.
- Reading English text in order to rank a series of responses that were produced by an AI model
- Writing and rewriting prompts and responses, which may involve research and fact-checking
- Assessing the factuality and relevance of text produced by AI models
- Compiled, cleaned and manipulated data for proper handling.
- Analyzed large datasets to identify trends and patterns in customer behaviors.
- Improved data collection methods by designing surveys, polls and other instruments.
Internship, Asst Intake Coordinator
TFR Home Health Agency
01.2024 - 04.2024
- Assist in receiving and processing referrals for home healthcare services from various sources, including hospitals, physicians, and community organizations
- Gather and verify client information, including demographics, insurance coverage, medical history, and specific care needs
- Communicate effectively with clients, family members, and referral sources to gather necessary information and address any questions or concerns
- Coordinate with clinical staff to ensure that all required documentation and assessments are completed accurately and in a timely manner
- Assist in scheduling home visits, assessments, and services for new clients based on their care plans and availability of staff
- Maintain accurate and up-to-date records in the electronic health record (EHR) system, including client demographics, authorizations, and communication logs
- Collaborate with billing and insurance departments to verify coverage, obtain authorizations, and ensure timely billing for services rendered
- Provide administrative support to the Intake Coordinator and other members of the intake team, including answering phones, filing documents, and assisting with special projects as needed
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
- Answered phone calls and provided new clients with required paperwork to initiate service.
Part-time Programs Assistant
International Association of Women in Radio and Television (IAWRT)
09.2020 - 09.2022
- Providing administrative duties to support their team in completing projects efficiently and within budget
- Responding to emails from vendors, partners and others on behalf of other departments
- Preparing documentation for grants.
- Managing online resources.
- Managing the Program Manager's calendar.
- Processing payments for vendors and suppliers.
- Attending staff meetings and taking minutes.
- Responding to emails and answering calls.
- Maintain office calendars and send out appointment reminders
- Type letters and reports as required
- Compile and send bulk mailings
- Proofread and make copies of documents
Part-time Reservations Administrator
Sekani Events
12.2020 - 07.2022
- Handled 30+ customer interactions per day, giving detailed, personalized, friendly and polite service to ensure customer retention and satisfaction
- Processed Payments, Bookkeeping and worked with the marketing team to get leads trafficked to our website
- Trained new employees on using the booking system.
- Always remained courteous and calm, even during moments of intense customer displeasure
- Counsel clients on terms and conditions of travel e.g. cancellation policies.
- Book reservations and send out confirmation notices
- Handled customers complains or concerns
Part time Secretary
Mecha Adventures
09.2022 - 03.2023
- Greet and assist visitors, clients, and vendors in a professional and friendly manner
- Answer phone calls, take messages, and redirect inquiries as appropriate
- Manage and maintain executives' schedules, appointments, and travel arrangements
- Prepare and distribute correspondence, memos, and reports
- Assist in the coordination of meetings, conferences, and events, including arranging venues, catering, and logistics
- Maintain office filing systems and ensure documentation is organized and up-to-date
- Assist with basic accounting tasks such as invoicing, expense tracking, and petty cash management
- Handle office supplies inventory and place orders as needed
- Provide general administrative support to the team as required.
Nanny / Babysitter
11.2019 - 12.2020
- Engage Kids in Home Activities and Play
- Straighten up Kitchen and Play Areas
- Make sure the kids enjoy the company by taking them out for walks and keeping a close watch on their activities
- Prepare children’s meals and feed them (including bottle-feeding for babies)
- Schedule nap times
- Teach children appropriate social behaviors, such as being respectful to each other
- Transport children to and from school and extracurricular activities
- Tidy up play areas and children’s rooms
- Ensure children’s safety during indoors and outdoors activities
- Take care of children in case of injury or illness
- Perform housekeeping tasks as needed
- Work with parents to ensure children’s growth and social development
- Timelines: November 2019-December 2020 (Kenya) & March 2023-Present (Surrey BC)
Education
BA - Business Administration- Project Management
Yorkville University-New Westminster
BA - Human Resource Management
Cooperative University
09.2023
Highschool Diploma - undefined
St Georges Girls High School
01.2019
Skills
- ICDL
- MS Office Suite
- CPR Certification
- Graphic Design
- Data Entry
- Data Annotation and Ai model training
- Customer service
- Teamwork and collaboration
- Time management
- Photography
- Public speaking
- Positive interpersonal skills
- Problem-solving
Accomplishments
Member, Young African Leaders Initiative (YALI) Network.
Member, International Association of Women in Radio and Television Kenya
Volunteer at Orione Community Centre
Treasurer, St Ignatius Catholic Youth Parish
Certification
CPR & First aid (for field safety and emergency preparedness)
Languages
English
Native or Bilingual
Swahili
Native or Bilingual
French
Elementary
Timeline
Ai Model Trainer
Outlier Ai
01.2024 - 06.2024
Internship, Asst Intake Coordinator
TFR Home Health Agency
01.2024 - 04.2024
Part-time Social Media Marketing
Safi Laundry
09.2023 - Current
Part time Secretary
Mecha Adventures
09.2022 - 03.2023
Part-time Reservations Administrator
Sekani Events
12.2020 - 07.2022
Part-time Programs Assistant
International Association of Women in Radio and Television (IAWRT)
09.2020 - 09.2022
Nanny / Babysitter
11.2019 - 12.2020
BA - Human Resource Management
Cooperative University
Highschool Diploma - undefined
St Georges Girls High School
BA - Business Administration- Project Management
Yorkville University-New Westminster
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