Kimberly Jungier
Lockport
Summary
Reliable cleaner with a strong focus on attention to detail and effective communication. Proven ability to maintain cleanliness and organization in various settings, ensuring a positive environment for clients and colleagues.
Overview
12
12
years of professional experience
Work History
Cleaner
University of Buffalo
Buffalo
08.2021 - Current
- Maintained cleanliness in classrooms, restrooms, and common areas to create a welcoming environment for students and staff.
- Operated cleaning equipment including vacuums and floor scrubbers efficiently.
- Collaborated with team members to complete daily cleaning schedules on time.
- Resolved customer complaints about cleanliness issues to enhance satisfaction and maintain high standards.
- Monitored inventory for cleaning supplies and organized procurement lists to ensure readiness for daily operations.
- Regularly organized projects with customers to keep offices running efficiently.
House Cleaner
Molly Maids
Buffalo
03.2021 - 07.2021
- Cleaned homes following specific and detailed protocols and requests.
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Performed thorough cleaning of residential spaces according to company standards.
- Collaborated with team members to complete multi-room cleaning tasks.
- Communicated effectively with clients to understand specific cleaning needs.
- Trained new staff on proper cleaning techniques and safety protocols.
- Implemented best practices for time management while completing assigned tasks.
- Organized cleaning supplies and equipment for efficient daily operations.
Customer Service Representative
Spectrum
Buffalo
09.2020 - 02.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Managed customer complaints with empathy and professionalism.
- Resolved billing discrepancies through effective communication and problem-solving.
- Educated customers on product features and service options available.
- Utilized CRM software to track customer interactions and feedback.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Assisted customers with account inquiries and service issues.
Head Teacher
Headstart Daycare
Newfane
11.2016 - 09.2020
- Implemented curriculum changes aligned with child development best practices, improving educational outcomes.
- Developed age-appropriate lesson plans for diverse groups of children.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Implemented hands-on, play-based strategies for experiential learning.
- Oversaw daily activities, ensuring a safe and enriching learning environment for all students. to ensure a safe learning environment.
- Monitored student progress on an ongoing basis and provided feedback to parents regarding academic performance.
- Evaluated children's developmental milestones through observation and assessment methods.
- Provided regular updates to parents about children's progress and needs. with parents regarding children's progress and needs.
- Organized parent-teacher conferences to assess student progress.
- Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
- Planned and executed community events to engage parents and strengthen relationships. to foster parent engagement and involvement.
- Coordinated staff training sessions, enhancing teaching skills and fostering professional growth among educators.
- Supervised daily operations within the school building including staffing assignments and scheduling events.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Provided leadership in creating a culture of respect, trust, collaboration, collaboration among faculty members.
- Created reports detailing accomplishments achieved during each semester or year for presentation at Board meetings.
- Built and strengthened positive relationships with students, parents, and teaching staff.
Office Assistant
Coastal Staffing
Buffalo
05.2014 - 11.2016
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Managed office supplies inventory and organized procurement for efficient operations.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
- Maintained filing systems, ensuring documents were accurately categorized and accessible.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Supported onboarding processes for new employees by preparing necessary materials.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Provided customer service support by responding to inquiries and resolving issues.
- Organized and scheduled meetings and appointments for management.
- Maintained an organized filing system of paper documents and electronic files.
- Maintained confidentiality of sensitive information and documents.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Assisted with special projects by researching information on the internet or through other sources.
Education
High School Diploma -
Starpoint High School
Lockport, NY06-2009
Some College (No Degree) -
D'Youville
Buffalo, NYSkills
- Effective communication
- Supply organization
- Task coordination
- Customer service
- Effective communication
- Team collaboration
- Problem solving
- Time management
- Time management
Timeline
Cleaner
University of Buffalo
08.2021 - Current
House Cleaner
Molly Maids
03.2021 - 07.2021
Customer Service Representative
Spectrum
09.2020 - 02.2021
Head Teacher
Headstart Daycare
11.2016 - 09.2020
Office Assistant
Coastal Staffing
05.2014 - 11.2016
High School Diploma -
Starpoint High School
Some College (No Degree) -
D'Youville