Kimberly Kania
Auburndale,FL
Summary
Hospitality professional with more than 5 years of experience in front desk operations and customer service. Demonstrates effective problem-solving and leadership skills to enhance guest experiences. Skilled in managing reservations and responding to inquiries promptly. Focused on achieving excellence in guest satisfaction and operational efficiency.
Overview
27
27
years of professional experience
Work History
Front Desk Agent
Best Western Plus at Winter haven
02.2024 - Current
- Welcome guests, address inquiries, ensure smooth check-in/out processes
- Maintain organized front desk, coordinate with housekeeping for room readiness
- Deliver exceptional customer service, resolve guest concerns promptly
- Enhance guest satisfaction through effective communication and support
Front Desk Manager
Best Western at Auburndale
01.2020 - 11.2023
- Oversee front desk operations, ensuring seamless guest experiences and efficient service.
- Train and guide staff, enhancing team cohesion and service consistency.
- Address guest concerns promptly, maintaining high satisfaction levels.
- Monitor room availability, optimizing occupancy rates.
- Resolve conflicts effectively, minimizing disruptions.
Shift Leader
Dunkin Donuts & Baskin Robins
Lakeland, FL
01.2017 - 01.2021
- Supervised daily operations to ensure compliance with quality and service standards.
- Managed inventory levels, ensuring timely restocking of supplies to meet demand.
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Head Teller
Citizens Bank and Trust Company
Haines City, FL
08.2001 - 08.2005
- Supervised daily operations of teller line, ensuring compliance with bank policies and procedures.
- Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
- Coordinated workflow among tellers, assigning tasks and monitoring performance for optimal efficiency during peak hours.
- Reduced errors in transactions with vigilant attention to detail and adherence to banking regulations.
Customer Service Hostess
Walt Disney World Typhoon Lagoon
Lake Buena Vista, FL
08.1998 - 08.2005
- Welcomed guests, providing exceptional service and creating memorable experiences.
- Handled high-pressure situations gracefully, resolving guest complaints professionally and efficiently.
- Set and achieved company defined sales goals.
Education
Diploma - undefined
Dow High School at Midland
06.1998
Skills
Time Management
Hospitality Management
Communication
Team Leadership
Multitasking
Customer service excellence
Hospitality standards
Detail-oriented
Languages
English Native
Additional information
- Workplace Personality Strengths
- Work Structure: 10/10
- Being Positive: 10/10
- Leading Teams: 9/10
- Stress Management: 8/10
Timeline
Front Desk Agent
Best Western Plus at Winter haven
02.2024 - Current
Front Desk Manager
Best Western at Auburndale
01.2020 - 11.2023
Shift Leader
Dunkin Donuts & Baskin Robins
01.2017 - 01.2021
Head Teller
Citizens Bank and Trust Company
08.2001 - 08.2005
Customer Service Hostess
Walt Disney World Typhoon Lagoon
08.1998 - 08.2005
Diploma - undefined
Dow High School at Midland