Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Accomplishments
Generic
Kimberly Kapella

Kimberly Kapella

LasVegas,NV

Summary

I am a dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. I am a strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. I want to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

16
16
years of professional experience
1
1
Certificate

Work History

Customer Service Representative - Email Response

Williams Sonoma Inc.
03.2020 - 01.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Kept accurate records of customer support interactions using defined methods and tools.
  • Managed and responded to team-leading volume of support tickets and chats submitted via email and through support portal.
  • Built trusting relationships with clients through open and honest communication.
  • Communicated with clients and prospects using correct branding and terminology and confirmed clear customer comprehension.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Offered assistance in implementing and developing training programs.

Assistant Store Manager

Starbucks Coffee Co
08.2014 - 01.2020
  • Ensure appropriate staffing to meet the needs customers, employees and shareholders
  • Equip employees with the right knowledge and skills to achieve excellence
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Create and engage in developmental plans and coaching conversations to drive employee performance
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Understand how to achieve top priorities and remove obstacles that are barriers to excellence
  • Keep accountability for proper cash handling procedures
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Laboratory Assistant

3186 S Maryland
01.2007 - 01.2011
  • Successfully expedite collection and processing of all specimens
  • Maintained documentation on tests performed in lab.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Organize, maintain and stock all necessary equipment
  • Know and abide by all hospital and government restrictions and regulations
  • Complies with regulations that require a person in charge has comprehensive understanding of food safety practices
  • Ensures the ability to perform routine laboratory procedures, laboratory testing and phlebotomy procedures
  • Ensures the capability to evaluate patients for the ability to withstand venipuncture procedures, explain the venipuncture procedure and answer patient questions
  • Perform basic point of care testing, such as blood glucose levels on patients and prepare blood and other body fluid specimens for testing according to established standards.

Education

Bachelor of Science - Biology-Chemistry

Point Loma Nazarene University
San Diego, CA
12.2014

Skills

  • Senior Leadership Support
  • Understanding Customer Needs
  • Order Fulfillment
  • Typing Proficiency
  • Account Management
  • System Implementation

Certification

  • Certified Food Safety Manager, Starbucks
  • PT - Phlebotomy Technician

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Representative - Email Response

Williams Sonoma Inc.
03.2020 - 01.2023

Assistant Store Manager

Starbucks Coffee Co
08.2014 - 01.2020

Laboratory Assistant

3186 S Maryland
01.2007 - 01.2011

Bachelor of Science - Biology-Chemistry

Point Loma Nazarene University

Accomplishments

  • Three Square: Organizing food being given to the community
  • Collective Time: 45 Hours
  • Laboratory/Field StudentResearch: 1
  • Finding the effectsof environmental contaminantsin estuariesfrom wastewaterthrough biological and chemical analysis
  • 2

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Kimberly Kapella