Kimberly Sommer
Temecula,CA
Summary
Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions. Brings proven leadership, organizational and customer relations skills. Solutions oriented focus on team engagement and collaboration in service recovery, growth, conflict resolution, and change management.
Overview
21
21
years of professional experience
Work History
Administrator
Suncrest Hospice
04.2022 - 07.2023
- Start up of new hospice location in San Diego through marketing and community relationship building increased referrals by 100%
- Established local leadership and hospice core discipline team, growth strategy, operational strength, clinical competence, regulatory compliance, and operating budget
- Performed all essential duties while leading direction of program services including; business development, marketing and field sales, internal sales intake admissions process, budgeting and financial management, human resources, customer service, volunteer program, and quality of care.
- Implementing, and evaluating goals and key initiatives for hospice services that meet and promote standards of quality contributing to organization philosophy while complying with federal and state regulations
Program Director
Hospice of
12.2020 - 03.2022
- Overall coordination and administration of hospice program including service delivery to meet patient, family and referral source needs, develop and maintain quality focused culture, business expansion to include start up program in new service area, ongoing support of local growth, regulatory compliance, financial oversight and management
- Ensure appropriate staffing through recruitment and retention activities enabling service to key accounts, referral sources, patients and families
- Oversight of quality outcomes through CAHPs system monitoring and training
- Provide leadership and oversight to support growth through strategic planning and growth initiatives
- Manage overall financial performance and financial forecasting
- Authority over all management of business affairs and operation of hospice program.
Executive Director
Seasons Hospice and Palliative Care
03.2019 - 12.2020
- Coordination and administration of hospice program including service delivery to meet patient needs, develop and maintain quality focused culture, business expansion to support growth, regulatory compliance with all applicable agencies, and financial performance
- Ensure hospice is in compliance with all applicable federal, state, and local laws including maintenance and submission of all required documentation to regulatory agencies
- Maintain state of survey readiness and Joint Commission accreditation
- Ensure hospice offers coordinated individual plan of care for all patients and families
- Ensure employing, orienting, and ongoing education of qualified personnel to meet program needs
- Provide leadership and oversight to support growth through strategic planning and implementation
- Manage overall financial performance and financial forecasting
- Oversight to maintenance of personnel, administrative, vendor, and contract records in alignment with all policy and protocol of hospice.
General Manager
Vitas Healthcare
01.2014 - 03.2019
- Manage all aspects of location operations, patient care, customer service, financials, and human resources while ensuring compliance of state and federal regulations and company policies and procedures
- Responsible for budget projections for annual capital purchasing and monthly supply purchases and analysis and reporting of profit and loss statements
- Negotiating and facilitating outside vendor contracts when necessary in collaboration with internal customers and patients to meet needs that extend beyond scope of service
- Interviewing and identifying talent to meet hiring needs followed by competency training, coaching, counseling, performance evaluations and corrective action
- Use of reports and key performance indicator tools to measure and report areas of success and opportunity for development
- Daily coaching and mentoring of staff including operations managers and supervisors to communicate expectations, develop skills, and build cohesive business relationships.
Operations Manager
Vitas Healthcare
06.2012 - 01.2014
- Manage, lead, and develop team of 25 employees comprising four departments in providing care to hospice patients and families
- Logistics in routing and scheduling to ensure delivery efficiencies
- Auditing FDA documents, location compliance audits, safety and fire inspections in coordination with state and federal regulations
- Injury and accident prevention program development and training
- Team building and staff development through meeting planning, execution, shadowing and cross training
- Inventory control through audits of weekly physical inventories
- Payroll control through customer service training and performance improvement plans.
Chief Operating Officer
Pulmonaire Oxygen Services
08.2002 - 06.2012
- Direct and oversee all daily operations ensuring a service schedule complaint with state and federal regulations with handling and dispensing dangerous drugs and devices
- Internal oversight of human resource management, employee engagement, career pathing, coaching and mentoring
- Community education and market expansion through marketing, sales lead follow up, contracting, new account management, and account services
- Collaboration with leadership on logistics and all equipment delivery, customer service, billing, and collection practices
- Effective service, delivery, and billing related resolutions
- Detail to accounts receivable through weekly aging reviews and projections
- Compliance officer responsible for implementing and maintaining all requirements set forth by local state and the federal government.
Education
Bachelor of Science - Healthcare Management
Azusa Pacific University
Skills
- Business Development
- Relationship Development
- Health Care System
- Strategic Planning
- Performance Improvement
- Business Administration
- Change Management
- Operations Management
- Budget Management
- Contract Administration
- Team Collaboration
- Leadership
Quote
"People do not care how much you know until they know how much you care.”
— John Maxwell
Timeline
Administrator
Suncrest Hospice
04.2022 - 07.2023
Program Director
Hospice of
12.2020 - 03.2022
Executive Director
Seasons Hospice and Palliative Care
03.2019 - 12.2020
General Manager
Vitas Healthcare
01.2014 - 03.2019
Operations Manager
Vitas Healthcare
06.2012 - 01.2014
Chief Operating Officer
Pulmonaire Oxygen Services
08.2002 - 06.2012
Bachelor of Science - Healthcare Management
Azusa Pacific University
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