Kimberly Keith
Pierson,United States
Summary
Self directed and innovative executive administrative support professional offering 12+ years experience with versatile office management,scheduling, planning, and human relations skills. Background managing organizational functions for public sector and supporting executive level management officers. Supports leadership with operational details and tasks.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Revenue Specialist II - Child Support Case Processing Analyst
FL Department of Revenue
12.2022 - Current
- Perform customer support for child support cases utilizing problem solving and critical thinking skills
- Research and resolve complex case issues while gathering information and analyzing case data to determine resolution
- Coordinate with internal and external partners as well as interact with legal service providers, other states, employers, and other business partners
- Make informed decisions based on case information and provided documentation
- Prepare cases and provide court testimony on behalf of the department for scheduled docket hearings
- Access online resources for gathering and calculating case data
- Manage confidential information and documentation
- Conduct inventory review and complete follow up tasks.
- Ensure case data and contact information is up to date to expedite proceedings.
- Manage time efficiently in order to complete all tasks within deadlines.
- Use critical thinking to break down problems, evaluate solutions and make decisions.
Office Administrator - Fire Department
City of DeLand Government
11.2010 - 12.2022
- Performed overall office management and executive level support while applying advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Assisted with department strategic planning and performance management.
- Coordinated communication among staff members of various ranks in regards to department initiatives and objectives.
- Conducted research, analyzed, tracked, and reported complex data for multiple projects.
- Approved purchases, processed purchase order requests, reconciled invoices, and processed travel requests and reimbursements.
- Managed department purchasing cards
- Assisted with preparation of department budget and managed expenditures in accordance with budgetary thresholds and governmental accounting rules.
- Served as liaison for Fire Chief and other department executive staff for communication with various internal departments, outside agencies, and public.
- Coordinated, prepared, and maintained personnel records
- Administered department website.
- Coordinated research, budget, implementation, and training of new timekeeping and payroll software
- Coordinated confidential public records requests and file retention according to HIPAA laws and governmental regulations.
- Scheduled training, seminars, and conferences along with department facilitated training.
- Served as department representative on Employee Insurance and Benefits Committee as well as Insight and Innovations Committee.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Interacted with customers by phone, email, or in-person to provide information and resolve issues.
- Reconciled account files and produced monthly and quarterly reports per local and state requirements.
- Prepared agendas, presentations, and recorded minutes for staff meetings, special project meetings,and training presentations.
- Scheduled personnel and maintained department calendars for public education and community special events as well as meeting room reservations .
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
- Assisted with coordination of department participation in community service efforts.
- Processed employee performance evaluations.
- Managed tracking of personnel educational incentives, promotions, salaries, disbursements, pay classifications, and disciplinary actions.
- Coordinated and provided training of personnel regarding office procedures, purchasing polices, and budget guidelines.
- Prepared travel arrangements, scheduled conferences, appointment,seminars, and training for Fire Chief and Division Chiefs as well as all other department staff.
- Managed and monitored Fire Chief email and composed correspondence and responses.
- Managed Fire Chief calendar for scheduling participation in meetings, community events, conferences, seminars, and training.
- Coordinated and assisted with recruitment, screening, and selection of employees. Researched and responded to questions and concerns from public, department staff, internal departments, outside agencies, and commissioners.
- Completed bi-weekly payroll for 60 employees.
Permit Technician - Building Division
City of DeLand Government
04.2007 - 11.2010
- Processed and issued building permits and business tax receipts for multiple businesses and building construction types
- Analyzed and compiled data for complex inspection and revenue reporting
- Reconciled daily cash, check, and credit card payments
- Calculated applicable charges and fees
- Responded to and provided resolution for customer questions and concerns.
- Coordinated implementation of transition to IVR inspection scheduling and payment software
- Served as recording secretary for Special Magistrate Code Board hearings
- Obtained ICC Permit Technician certification, Green Building certification, and State of Florida Fire Inspector certification.
Financial Representative/Manager Trainee
American General Finance
11.2003 - 04.2007
- Performed high volume transactions processing loan applications, closings, payment posting, collections, and audits.
- Assumed completeness and evaluated risks according to policy and procedure
- Verified and audited documents for compliance with state rules and regulations
- Monitored past due accounts and followed with applicable collection procedures.
- Solicited and collected funds by phone and door to door communication.
- Solicited and sold life and disability insurance on all applicable loans.
- Trained staff.
- Analyzed data for complex reporting.
- Maintained and balanced cash drawer and prepared bank deposits.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Discussed financial options with clients and provided informed suggestions.
- Met with customers to assess needs, financial status and eligibility.
Education
No Degree - Business Administration
Daytona State College
Daytona Beach, FLNo Degree - Human Resources Management
Columbia Southern University
Orange Beach, ALJD Williams Training
02.2022
Stetson University
Deland, FL03.2019
Fred Pryor Seminars
06.2016
City of DeLand
05.2013
Fayetteville High School
01.1995
Skills
- Office Management
- Planning and Organization
- Human Relations
- Payroll and Timekeeping
- Strategic Planning and Performance Management
- Records Management
- Computer/Word Processing
- Analytics and Researching
- Report Development
- Administrative Support
- Project Management
- Scheduling
- Expense Tracking and Reporting
- Event, Travel, and Meeting Coordination
- Staff Management and Training
- Budget Management and Support
- Advanced MS Office Suite
Certification
Notary Public - State of Florida
Timeline
Revenue Specialist II - Child Support Case Processing Analyst
FL Department of Revenue
12.2022 - Current
Office Administrator - Fire Department
City of DeLand Government
11.2010 - 12.2022
Permit Technician - Building Division
City of DeLand Government
04.2007 - 11.2010
Financial Representative/Manager Trainee
American General Finance
11.2003 - 04.2007
No Degree - Business Administration
Daytona State College
No Degree - Human Resources Management
Columbia Southern University
JD Williams Training
Stetson University
Fred Pryor Seminars
City of DeLand
Fayetteville High School
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